Tailored Brands, Inc.
Overview
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience. Responsibilities
Inspire store team to achieve their best performance Execute to maximize growth and potential Create an engaged and inclusive store environment Elevate the customer experience through operational excellence Exceed customer expectations in all interactions Leadership
Lead store staff in meeting sales, service, and operational expectations Set clear performance expectations and train the store team in sales, customer service, and operations to meet company standards Model company values and lead by example as an active coach Communicate priorities and sales-driving information to ensure staff can maximize opportunities Guide the team to identify, recommend, and implement changes to improve productivity Lead recruitment for the store and foster an inclusive environment Performance
Achieve store business plans, including sales, customer service, and operational goals Develop game plans and follow up on execution to maximize sales and drive consistent results Use data and store reports to make informed decisions and present opportunities Participate in driving business outreach opportunities and share leads with leadership teams Identify performance opportunities and partner with Regional Manager to address issues Operational Excellence
Ensure accurate store scheduling for proper staffing, Ship-from-Store, and coverage to deliver on customer promises Ensure staff are trained on internal operational functions Stay informed on corporate directives, initiatives, policies, and procedures Implement store programs to increase efficiency in sales, service, operations, and branding Workplace
Create an engaged and inclusive store environment where contributions are recognized and valued Foster a culture of learning and development, with effective training tools Serve as a role model with enthusiastic motivational leadership Maintain a steady pipeline of external talent through recruitment Hold regular store meetings to keep team aligned with company directives Customer Experience
Ensure the store team is trained on customer service expectations and delivers an exceptional customer experience Lead the team to exceed customer expectations and achieve a high Net Promoter Score (NPS) Act on customer feedback to prevent or resolve concerns Ensure store visuals align with brand standards and marketing initiatives Qualifications
Minimum 3 years’ experience leading, managing, and developing retail teams Creative, with good judgement and awareness of business dynamics Self-motivated, results-oriented, strategic thinker Strong organizational and leadership skills Excellent written and verbal communication skills Active listening and problem-solving abilities Proven ability to train and develop high-performing store teams Proficient with technology systems, Microsoft Office, and video conferencing Ability to operate a computer and POS system Physical Requirements
Ability to stand and walk for the majority of the shift, frequently bend, squat and twist, lift up to 50 lbs, climb a ladder, and distinguish fabric patterns and colors You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law. Pay Range: $55,000-$65,000 Seniorities and Employment
Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Retail Apparel and Fashion
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As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience. Responsibilities
Inspire store team to achieve their best performance Execute to maximize growth and potential Create an engaged and inclusive store environment Elevate the customer experience through operational excellence Exceed customer expectations in all interactions Leadership
Lead store staff in meeting sales, service, and operational expectations Set clear performance expectations and train the store team in sales, customer service, and operations to meet company standards Model company values and lead by example as an active coach Communicate priorities and sales-driving information to ensure staff can maximize opportunities Guide the team to identify, recommend, and implement changes to improve productivity Lead recruitment for the store and foster an inclusive environment Performance
Achieve store business plans, including sales, customer service, and operational goals Develop game plans and follow up on execution to maximize sales and drive consistent results Use data and store reports to make informed decisions and present opportunities Participate in driving business outreach opportunities and share leads with leadership teams Identify performance opportunities and partner with Regional Manager to address issues Operational Excellence
Ensure accurate store scheduling for proper staffing, Ship-from-Store, and coverage to deliver on customer promises Ensure staff are trained on internal operational functions Stay informed on corporate directives, initiatives, policies, and procedures Implement store programs to increase efficiency in sales, service, operations, and branding Workplace
Create an engaged and inclusive store environment where contributions are recognized and valued Foster a culture of learning and development, with effective training tools Serve as a role model with enthusiastic motivational leadership Maintain a steady pipeline of external talent through recruitment Hold regular store meetings to keep team aligned with company directives Customer Experience
Ensure the store team is trained on customer service expectations and delivers an exceptional customer experience Lead the team to exceed customer expectations and achieve a high Net Promoter Score (NPS) Act on customer feedback to prevent or resolve concerns Ensure store visuals align with brand standards and marketing initiatives Qualifications
Minimum 3 years’ experience leading, managing, and developing retail teams Creative, with good judgement and awareness of business dynamics Self-motivated, results-oriented, strategic thinker Strong organizational and leadership skills Excellent written and verbal communication skills Active listening and problem-solving abilities Proven ability to train and develop high-performing store teams Proficient with technology systems, Microsoft Office, and video conferencing Ability to operate a computer and POS system Physical Requirements
Ability to stand and walk for the majority of the shift, frequently bend, squat and twist, lift up to 50 lbs, climb a ladder, and distinguish fabric patterns and colors You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law. Pay Range: $55,000-$65,000 Seniorities and Employment
Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Retail Apparel and Fashion
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