Amae Health
Overview
Join to apply for the
Practice Operations Manager
role at
Amae Health . Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). We collaborate with leading health systems to transform mental health care delivery and provide whole-person care through integrated teams that address physical, mental, and social needs in unison.
The Opportunity
We are expanding our capacity to provide whole-person care to patients with severe mental illness in the Brooklyn market and are growing our leadership team. The Practice Operations Manager will serve as the operational leader for our emerging Brooklyn, NY Clinic and act as a dyad partner to the Clinic Director. The role leads service delivery and operational alignment, delivering on key KPIs and exceeding operational targets. You will provide leadership from a people, systems, and process perspective—training, coaching, mentoring, and developing teams while modeling best-in-class service and care for our members.
This is a cross-functional role working with clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, Technology) to facilitate programs and systems that enhance your team’s ability to deliver exceptional care while growing a healthy, sustainable business. A player/coach who is comfortable delegating and also rolling up your sleeves, you possess meticulous attention to detail and are highly organized. If you are excited to lead operational excellence in an organization dedicated to creating centers of excellence for SMI care, we’d love to hear from you!
What You’ll Do Clinic Operations & Environment
Provide direct oversight of day-to-day clinic operations, including oversight of the clinical team’s operations in collaboration with the Clinical Director
Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
Partner with vendors and business associates including building management, medical supply providers, cleaning services, maintenance, and regulatory visits
Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
Maintain and oversee all schedules and templates to ensure a consistent member experience, thoughtful clinician schedules, and billing and regulatory compliance
Team Management & Culture
Foster a proactive, adaptable, and engaged team environment
Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand and implement new technologies
Manage daily care team schedules, PTO and timecard approvals
Work collaboratively with medical and clinical leadership
Patient Experience & Communication
Facilitate a best-in-class member-centered experience, according to “The Amae Way”
Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping
Collaborate closely with Growth teams to welcome potential members into care
Cross-functional Collaboration & Performance
Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture
Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources
What You’ll Have
Bachelor’s Degree preferred
5+ years of experience in practice leadership, with a preference for experience within complex, multi-speciality ambulatory settings
Direct experience leading multidisciplinary patient-facing teams, including coaching and training on service delivery, optimizing operations, and enhancing patient experience
Strong desire to surpass the status quo for patient experience
Comfort with change, navigating ambiguity, and evolving tech tools and systems
Demonstrated experience in improving processes to improve operational outcomes
Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
Experience working with SMI or similarly complex patient populations desired
Experience working in rapidly growing practices desired
This is a full-time in-person role based in our soon-to-be-open Brooklyn Clinic.
What We Provide
Competitive Compensation
Health Insurance: Comprehensive medical, dental & vision plans
Employee Assistance Program
401(k)
FSA & HSA savings programs
Short & long-term disability
Pre-tax commuter assistance program
Paid Time Off
Parental Leave - 12 weeks for birth and non birth parent
11 company holidays
Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $90,000 to $115,000 per year based on a full-time schedule. Actual compensation packages are based on factors unique to each candidate, including job-related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.
More About Amae "Amae", pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up and help them thrive. We are a Public Benefit Corporation (PBC) providing outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated on achieving outcomes for our patients, not on the volume of services provided.
Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
#J-18808-Ljbffr
Join to apply for the
Practice Operations Manager
role at
Amae Health . Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). We collaborate with leading health systems to transform mental health care delivery and provide whole-person care through integrated teams that address physical, mental, and social needs in unison.
The Opportunity
We are expanding our capacity to provide whole-person care to patients with severe mental illness in the Brooklyn market and are growing our leadership team. The Practice Operations Manager will serve as the operational leader for our emerging Brooklyn, NY Clinic and act as a dyad partner to the Clinic Director. The role leads service delivery and operational alignment, delivering on key KPIs and exceeding operational targets. You will provide leadership from a people, systems, and process perspective—training, coaching, mentoring, and developing teams while modeling best-in-class service and care for our members.
This is a cross-functional role working with clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, Technology) to facilitate programs and systems that enhance your team’s ability to deliver exceptional care while growing a healthy, sustainable business. A player/coach who is comfortable delegating and also rolling up your sleeves, you possess meticulous attention to detail and are highly organized. If you are excited to lead operational excellence in an organization dedicated to creating centers of excellence for SMI care, we’d love to hear from you!
What You’ll Do Clinic Operations & Environment
Provide direct oversight of day-to-day clinic operations, including oversight of the clinical team’s operations in collaboration with the Clinical Director
Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
Partner with vendors and business associates including building management, medical supply providers, cleaning services, maintenance, and regulatory visits
Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
Maintain and oversee all schedules and templates to ensure a consistent member experience, thoughtful clinician schedules, and billing and regulatory compliance
Team Management & Culture
Foster a proactive, adaptable, and engaged team environment
Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand and implement new technologies
Manage daily care team schedules, PTO and timecard approvals
Work collaboratively with medical and clinical leadership
Patient Experience & Communication
Facilitate a best-in-class member-centered experience, according to “The Amae Way”
Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping
Collaborate closely with Growth teams to welcome potential members into care
Cross-functional Collaboration & Performance
Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture
Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources
What You’ll Have
Bachelor’s Degree preferred
5+ years of experience in practice leadership, with a preference for experience within complex, multi-speciality ambulatory settings
Direct experience leading multidisciplinary patient-facing teams, including coaching and training on service delivery, optimizing operations, and enhancing patient experience
Strong desire to surpass the status quo for patient experience
Comfort with change, navigating ambiguity, and evolving tech tools and systems
Demonstrated experience in improving processes to improve operational outcomes
Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
Experience working with SMI or similarly complex patient populations desired
Experience working in rapidly growing practices desired
This is a full-time in-person role based in our soon-to-be-open Brooklyn Clinic.
What We Provide
Competitive Compensation
Health Insurance: Comprehensive medical, dental & vision plans
Employee Assistance Program
401(k)
FSA & HSA savings programs
Short & long-term disability
Pre-tax commuter assistance program
Paid Time Off
Parental Leave - 12 weeks for birth and non birth parent
11 company holidays
Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $90,000 to $115,000 per year based on a full-time schedule. Actual compensation packages are based on factors unique to each candidate, including job-related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.
More About Amae "Amae", pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up and help them thrive. We are a Public Benefit Corporation (PBC) providing outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated on achieving outcomes for our patients, not on the volume of services provided.
Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
#J-18808-Ljbffr