Natera
Enterprise AI & Automation Architect (Customer Support & Service Focus)
Natera, Austin, Texas, us, 78716
Overview
We are seeking an
Enterprise AI and Automation Architect
to lead the strategy, design, and implementation of AI-driven and automation-enabled solutions across Sales and Service. This role requires expertise in Salesforce Agentforce AI, Generative AI (GPT models), and vector database technologies (including AWS Bedrock and Amazon Aurora/pgvector). You will partner with Sales, Service, IT, and executive leadership to define the AI roadmap, integrate Salesforce with enterprise AI services, and deliver intelligent, context-aware automations that improve both employee productivity and customer experience. Responsibilities
AI & Automation Strategy: Define and drive the enterprise AI strategy for Sales and Service with Agentforce AI as a core enabler. Identify and prioritize use cases such as AI-powered account summaries, case deflection, pipeline forecasting, and knowledge mining. Build ROI models and present AI adoption strategies to leadership. Solution Architecture: Architect solutions that combine Salesforce (Agentforce AI, Copilot, Einstein) with GPT-based LLMs (OpenAI, Anthropic, or Azure OpenAI). Design and deploy RAG (Retrieval-Augmented Generation) pipelines using AWS vector database services (Amazon Bedrock Knowledge Bases, Amazon Aurora pgvector, OpenSearch vector search). Integrate Salesforce with ERP, CTMS, HRIS, and call center platforms for end-to-end automation. Automation & Orchestration: Develop multi-agent automation workflows that log activities, generate account insights, and orchestrate Sales & Service operations. Leverage MuleSoft, UiPath, or AWS Step Functions for cross-platform orchestration. Establish standards for prompt libraries, embeddings, and reusable automation components. Governance & Compliance: Ensure all AI workflows (Salesforce + GPT + AWS) meet RBAC, ITGC, HIPAA/GDPR requirements. Define guardrails, observability, and fallback strategies for AI agents. Partner with InfoSec, Legal, and Compliance teams to enforce responsible AI. Collaboration & Leadership: Act as a trusted advisor to Sales Ops, Service Ops, and IT executives. Mentor teams of Salesforce admins, AI engineers, and data architects. Manage vendor partnerships with Salesforce, AWS, and AI/automation providers. Qualifications
7+ years in enterprise architecture, AI/automation, or CRM solution leadership roles. Hands-on expertise with Salesforce Agentforce AI, Copilot, and Einstein. Experience with GPT/LLM solutions (OpenAI GPT, Anthropic Claude, or Azure OpenAI). Strong knowledge of vector databases including AWS Bedrock Knowledge Bases, Amazon Aurora pgvector, Pinecone, Weaviate, or MongoDB Atlas Vector Search. Proven ability to integrate Salesforce with AI pipelines and enterprise automation tools. Strong executive communication and stakeholder management skills. Preferred
Salesforce certifications (AI Specialist, Data Cloud Consultant, CTA). AWS certifications (Solutions Architect, Machine Learning Specialty). Experience with AWS SageMaker, Step Functions, and Lambda for orchestration. Familiarity with call center solutions (Twilio, Calabrio, Five9). Industry experience in Life Sciences, Healthcare, or SaaS. Key Performance Indicators (KPIs)
Adoption and ROI of Agentforce AI + GPT-powered workflows. Faster case resolution rates and sales forecasting accuracy. % of Sales/Service processes automated end-to-end. Compliance posture (zero audit exceptions). Business adoption of vector database–powered AI assistants. Compensation & Location
Austin, TX — $80,700–$100,900 USD About the Opportunity
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. What We Offer
Competitive benefits including medical, dental, vision, life and disability plans for eligible employees and dependents. Free testing for employees and immediate family, fertility care benefits, pregnancy and baby bonding leave, 401k, commuter benefits, and an employee referral program. For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and welcome people of different backgrounds, experiences, abilities and perspectives. All qualified applicants are encouraged to apply without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information, see: BBB announcement on job scams; FBI Cyber Crime resource page. Copyright 2024 Natera, Inc. All rights reserved.
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We are seeking an
Enterprise AI and Automation Architect
to lead the strategy, design, and implementation of AI-driven and automation-enabled solutions across Sales and Service. This role requires expertise in Salesforce Agentforce AI, Generative AI (GPT models), and vector database technologies (including AWS Bedrock and Amazon Aurora/pgvector). You will partner with Sales, Service, IT, and executive leadership to define the AI roadmap, integrate Salesforce with enterprise AI services, and deliver intelligent, context-aware automations that improve both employee productivity and customer experience. Responsibilities
AI & Automation Strategy: Define and drive the enterprise AI strategy for Sales and Service with Agentforce AI as a core enabler. Identify and prioritize use cases such as AI-powered account summaries, case deflection, pipeline forecasting, and knowledge mining. Build ROI models and present AI adoption strategies to leadership. Solution Architecture: Architect solutions that combine Salesforce (Agentforce AI, Copilot, Einstein) with GPT-based LLMs (OpenAI, Anthropic, or Azure OpenAI). Design and deploy RAG (Retrieval-Augmented Generation) pipelines using AWS vector database services (Amazon Bedrock Knowledge Bases, Amazon Aurora pgvector, OpenSearch vector search). Integrate Salesforce with ERP, CTMS, HRIS, and call center platforms for end-to-end automation. Automation & Orchestration: Develop multi-agent automation workflows that log activities, generate account insights, and orchestrate Sales & Service operations. Leverage MuleSoft, UiPath, or AWS Step Functions for cross-platform orchestration. Establish standards for prompt libraries, embeddings, and reusable automation components. Governance & Compliance: Ensure all AI workflows (Salesforce + GPT + AWS) meet RBAC, ITGC, HIPAA/GDPR requirements. Define guardrails, observability, and fallback strategies for AI agents. Partner with InfoSec, Legal, and Compliance teams to enforce responsible AI. Collaboration & Leadership: Act as a trusted advisor to Sales Ops, Service Ops, and IT executives. Mentor teams of Salesforce admins, AI engineers, and data architects. Manage vendor partnerships with Salesforce, AWS, and AI/automation providers. Qualifications
7+ years in enterprise architecture, AI/automation, or CRM solution leadership roles. Hands-on expertise with Salesforce Agentforce AI, Copilot, and Einstein. Experience with GPT/LLM solutions (OpenAI GPT, Anthropic Claude, or Azure OpenAI). Strong knowledge of vector databases including AWS Bedrock Knowledge Bases, Amazon Aurora pgvector, Pinecone, Weaviate, or MongoDB Atlas Vector Search. Proven ability to integrate Salesforce with AI pipelines and enterprise automation tools. Strong executive communication and stakeholder management skills. Preferred
Salesforce certifications (AI Specialist, Data Cloud Consultant, CTA). AWS certifications (Solutions Architect, Machine Learning Specialty). Experience with AWS SageMaker, Step Functions, and Lambda for orchestration. Familiarity with call center solutions (Twilio, Calabrio, Five9). Industry experience in Life Sciences, Healthcare, or SaaS. Key Performance Indicators (KPIs)
Adoption and ROI of Agentforce AI + GPT-powered workflows. Faster case resolution rates and sales forecasting accuracy. % of Sales/Service processes automated end-to-end. Compliance posture (zero audit exceptions). Business adoption of vector database–powered AI assistants. Compensation & Location
Austin, TX — $80,700–$100,900 USD About the Opportunity
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. What We Offer
Competitive benefits including medical, dental, vision, life and disability plans for eligible employees and dependents. Free testing for employees and immediate family, fertility care benefits, pregnancy and baby bonding leave, 401k, commuter benefits, and an employee referral program. For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and welcome people of different backgrounds, experiences, abilities and perspectives. All qualified applicants are encouraged to apply without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information, see: BBB announcement on job scams; FBI Cyber Crime resource page. Copyright 2024 Natera, Inc. All rights reserved.
#J-18808-Ljbffr