Vyve Broadband
Retail Sales Representative
Vyve Broadband, Chapel Hill, North Carolina, United States, 27517
About us
Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.
Why Join Vyve?
Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care.
Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options.
401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions.
Wellness Rewards - Earn up to $500/year just for completing checkups & screenings.
Extra Perks - Pet insurance, identity theft protection, legal assistance, and more.
Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family.
Growth Opportunities - Leadership development, professional sales training & ongoing learning.
Additional Earnings
Uncapped commissions on sales
Performance Reviews with Merit Increase
Annual Bonus
Paid career advancement training
Employee Cable Program Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services.
Monday to Friday schedule!
Key Job Responsibilities
Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
Resolves simple & complex customer issues
Demonstrates a strong passion for selling Vyve products and services
Meets and exceeds monthly revenue sales targets
Generates and/or maintains departmental reports as required
Serves as a mentor to other team members, providing instruction, support and direction
Performs all duties of Retail Sales Agent as necessary by:
Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
Accurately explaining bills and Company policies and procedures concerning prices, billing and service
Determining customer needs and educating customer in order to sell or upgrade services
Accurately documenting all sales/order activity via online database system
Processing customer payments accurately and balancing daily transactions according to established cash management procedures
Collecting delinquent accounts
Demonstrating integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
Issuing, receiving, and maintaining records of customer‑premise equipment
Troubleshooting service-related problems with customers; testing customer‑premise equipment
May contact customers regarding company services to include outbound calls regarding bills, promotions, etc.
Exercise positive and cooperative behavior that promotes teamwork
Performs other duties as assigned
Ability to travel as needed
Required Skills & Qualifications
2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.
Ability to multitask and handle multiple computer applications to assist customers.
Strong organization and time management skills.
Excellent interpersonal skills.
Proficiency with PCs, Microsoft Office Suite and general intranet navigation.
Ability to type 35 wpm.
High School Diploma or GED.
Bi‑lingual (preferred).
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
#J-18808-Ljbffr
Why Join Vyve?
Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care.
Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options.
401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions.
Wellness Rewards - Earn up to $500/year just for completing checkups & screenings.
Extra Perks - Pet insurance, identity theft protection, legal assistance, and more.
Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family.
Growth Opportunities - Leadership development, professional sales training & ongoing learning.
Additional Earnings
Uncapped commissions on sales
Performance Reviews with Merit Increase
Annual Bonus
Paid career advancement training
Employee Cable Program Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services.
Monday to Friday schedule!
Key Job Responsibilities
Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
Resolves simple & complex customer issues
Demonstrates a strong passion for selling Vyve products and services
Meets and exceeds monthly revenue sales targets
Generates and/or maintains departmental reports as required
Serves as a mentor to other team members, providing instruction, support and direction
Performs all duties of Retail Sales Agent as necessary by:
Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
Accurately explaining bills and Company policies and procedures concerning prices, billing and service
Determining customer needs and educating customer in order to sell or upgrade services
Accurately documenting all sales/order activity via online database system
Processing customer payments accurately and balancing daily transactions according to established cash management procedures
Collecting delinquent accounts
Demonstrating integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
Issuing, receiving, and maintaining records of customer‑premise equipment
Troubleshooting service-related problems with customers; testing customer‑premise equipment
May contact customers regarding company services to include outbound calls regarding bills, promotions, etc.
Exercise positive and cooperative behavior that promotes teamwork
Performs other duties as assigned
Ability to travel as needed
Required Skills & Qualifications
2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.
Ability to multitask and handle multiple computer applications to assist customers.
Strong organization and time management skills.
Excellent interpersonal skills.
Proficiency with PCs, Microsoft Office Suite and general intranet navigation.
Ability to type 35 wpm.
High School Diploma or GED.
Bi‑lingual (preferred).
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
#J-18808-Ljbffr