Checkers & Rally’s Drive-In Restaurants
Sr. Director, Supply Chain Management and Planning
Checkers & Rally’s Drive-In Restaurants, Tampa, Florida, us, 33646
Overview
Sr. Director, Supply Chain Management and Planning The Senior Director of Supplier Management and Planning is responsible for leading enterprise-wide supplier performance strategy and program adherence, supplier feedback program management, and operational integrated business planning. This role ensures optimal supplier performance, cost efficiency, and alignment with organizational goals. The position drives strategic sourcing, forecasting, and cross-functional coordination to support scalable growth and risk mitigation. Responsibilities
Supplier Management Develop, execute and govern the Checkers and Rally’s Supplier Management and Audit (commercial, FSQA, risk, etc.) program for new and active suppliers. Develop and execute supplier segmentation and strategies aligned with business objectives. Develop and execute Supplier onboarding program prior to contract execution or supply award. Enforce that all key terms, metrics and KPIs are included in all supplier agreements (Scorecard, SLAs, Indices, performance management). Train internal Supply Chain, RSC functional teams and external suppliers on the Supplier Management program and expectations. Lead supplier performance evaluation processes:
Develop the structure for and execute the quarterly performance reviews and the annual strategy sessions Manage, maintain and report on supplier scorecards and conduct regular performance reviews
Customer Feedback Program Develop, execute and train on feedback program and process (Collection, RACI, corrective action, follow-up). System selection to automate and provide a traceable system that reports accountability, root cause analysis, corrective action and resolution. Develop reporting on volume of complaints, response time, system resolution, and data corrective action repository to address issues and link to supplier SLAs and scorecards. Strategic Planning & Forecasting Develop, execute and oversee the demand, supply and sales and operational planning process. Set up, enforce and report on forecasting meetings (adherence, cadence, agenda and outcomes). Oversee resource allocation across departments. Collaborate with Executive Leadership, Marketing, Finance, Operations, IT, Human Resources and Supply Chain to align forecasts with budgetary goals. Implement planning tools and methodologies to improve accuracy and agility. Report on forecast accuracy and develop predictive forecasting approaches. Continuously assess evolving market dynamics to recalibrate supplier partnerships and streamline operations for efficiency and resilience. Cross-Functional Leadership Partner with Legal, Compliance, IT, and Finance to ensure contract integrity and risk mitigation. Lead cross-functional teams in supplier-related initiatives and transformation projects. Present performance insights and strategic recommendations to executive leadership. Process Optimization Drive continuous improvement in supplier governance and planning workflows. Implement automation and analytics tools to manage performance, report accountability and streamline operations (e.g., issue resolution ticketing system, predictive forecasting, supplier scorecards). Establish KPIs and dashboards to monitor supplier performance and planning outcomes, including forecast accuracy. Team Leadership & Development Provide strategic direction to the cross-functional Integrated Business Planning team and direct the Planning Manager. Set clear goals, performance expectations, and development plans for direct reports. Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular coaching sessions and performance reviews to support career growth. Qualifications
Education Required: Bachelor's degree in Business, Information Systems Management, Supply Chain, or related field Preferred: Master’s in Business Administration Experience 10+ years in supplier management, procurement, or planning with supplier-side focus 5+ years in supply chain leadership 5+ years in executive account management and customer-side focus of supplier management Experience in program management, systems assessment and integration, forecasting, risk management, and cross-functional collaboration Proficiency in CRM, ERP, and supplier management platforms (e.g., Salesforce, SAP IBP, Coupa, PowerBI) Essential Physical Requirements Office-based (remote) work: prolonged periods of sitting and computer use Frequent use of keyboard, mouse, and telephone Travel & Site Visits Travel to Tampa Headquarters on a regular and on-demand basis Travel to restaurant locations, supplier facilities, or corporate meetings Ability to walk through kitchens, storage areas, and supplier warehouses May require standing or walking for extended periods during site inspections Communication & Collaboration Clear verbal communication for meetings, presentations, and supplier negotiations Ability to attend in-person meetings and collaborate across departments Environmental Conditions Occasional exposure to foodservice environments (e.g., kitchens, distribution centers) Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies Strategic Agility Anticipates future trends in supply chain and supplier capabilities; supports long-term planning in a fast-paced environment. Negotiating Skilled at navigating tough discussions with internal and external stakeholders, securing favorable terms, resolving disputes, and maintaining continuity across multiple suppliers. Balances direct and diplomatic approaches and builds trust quickly. Process Management Understands and improves operational workflows—from procurement to inventory to supplier scorecards—ensuring consistency, scalability, and efficiency. Managing and Measuring Work Establishes clear KPIs for supplier performance and planning accuracy; tracks progress, adjusts strategies, and ensures accountability across cross-functional teams. Organizational Agility Executes across departments; aligns supplier strategies with broader business goals; understands policies and organizational cultures. Directing Others Translates enterprise goals into clear supplier management objectives; establishes directions, timelines, and success metrics; maintains two-way dialogue and supports team growth. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Sr. Director, Supply Chain Management and Planning The Senior Director of Supplier Management and Planning is responsible for leading enterprise-wide supplier performance strategy and program adherence, supplier feedback program management, and operational integrated business planning. This role ensures optimal supplier performance, cost efficiency, and alignment with organizational goals. The position drives strategic sourcing, forecasting, and cross-functional coordination to support scalable growth and risk mitigation. Responsibilities
Supplier Management Develop, execute and govern the Checkers and Rally’s Supplier Management and Audit (commercial, FSQA, risk, etc.) program for new and active suppliers. Develop and execute supplier segmentation and strategies aligned with business objectives. Develop and execute Supplier onboarding program prior to contract execution or supply award. Enforce that all key terms, metrics and KPIs are included in all supplier agreements (Scorecard, SLAs, Indices, performance management). Train internal Supply Chain, RSC functional teams and external suppliers on the Supplier Management program and expectations. Lead supplier performance evaluation processes:
Develop the structure for and execute the quarterly performance reviews and the annual strategy sessions Manage, maintain and report on supplier scorecards and conduct regular performance reviews
Customer Feedback Program Develop, execute and train on feedback program and process (Collection, RACI, corrective action, follow-up). System selection to automate and provide a traceable system that reports accountability, root cause analysis, corrective action and resolution. Develop reporting on volume of complaints, response time, system resolution, and data corrective action repository to address issues and link to supplier SLAs and scorecards. Strategic Planning & Forecasting Develop, execute and oversee the demand, supply and sales and operational planning process. Set up, enforce and report on forecasting meetings (adherence, cadence, agenda and outcomes). Oversee resource allocation across departments. Collaborate with Executive Leadership, Marketing, Finance, Operations, IT, Human Resources and Supply Chain to align forecasts with budgetary goals. Implement planning tools and methodologies to improve accuracy and agility. Report on forecast accuracy and develop predictive forecasting approaches. Continuously assess evolving market dynamics to recalibrate supplier partnerships and streamline operations for efficiency and resilience. Cross-Functional Leadership Partner with Legal, Compliance, IT, and Finance to ensure contract integrity and risk mitigation. Lead cross-functional teams in supplier-related initiatives and transformation projects. Present performance insights and strategic recommendations to executive leadership. Process Optimization Drive continuous improvement in supplier governance and planning workflows. Implement automation and analytics tools to manage performance, report accountability and streamline operations (e.g., issue resolution ticketing system, predictive forecasting, supplier scorecards). Establish KPIs and dashboards to monitor supplier performance and planning outcomes, including forecast accuracy. Team Leadership & Development Provide strategic direction to the cross-functional Integrated Business Planning team and direct the Planning Manager. Set clear goals, performance expectations, and development plans for direct reports. Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular coaching sessions and performance reviews to support career growth. Qualifications
Education Required: Bachelor's degree in Business, Information Systems Management, Supply Chain, or related field Preferred: Master’s in Business Administration Experience 10+ years in supplier management, procurement, or planning with supplier-side focus 5+ years in supply chain leadership 5+ years in executive account management and customer-side focus of supplier management Experience in program management, systems assessment and integration, forecasting, risk management, and cross-functional collaboration Proficiency in CRM, ERP, and supplier management platforms (e.g., Salesforce, SAP IBP, Coupa, PowerBI) Essential Physical Requirements Office-based (remote) work: prolonged periods of sitting and computer use Frequent use of keyboard, mouse, and telephone Travel & Site Visits Travel to Tampa Headquarters on a regular and on-demand basis Travel to restaurant locations, supplier facilities, or corporate meetings Ability to walk through kitchens, storage areas, and supplier warehouses May require standing or walking for extended periods during site inspections Communication & Collaboration Clear verbal communication for meetings, presentations, and supplier negotiations Ability to attend in-person meetings and collaborate across departments Environmental Conditions Occasional exposure to foodservice environments (e.g., kitchens, distribution centers) Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies Strategic Agility Anticipates future trends in supply chain and supplier capabilities; supports long-term planning in a fast-paced environment. Negotiating Skilled at navigating tough discussions with internal and external stakeholders, securing favorable terms, resolving disputes, and maintaining continuity across multiple suppliers. Balances direct and diplomatic approaches and builds trust quickly. Process Management Understands and improves operational workflows—from procurement to inventory to supplier scorecards—ensuring consistency, scalability, and efficiency. Managing and Measuring Work Establishes clear KPIs for supplier performance and planning accuracy; tracks progress, adjusts strategies, and ensures accountability across cross-functional teams. Organizational Agility Executes across departments; aligns supplier strategies with broader business goals; understands policies and organizational cultures. Directing Others Translates enterprise goals into clear supplier management objectives; establishes directions, timelines, and success metrics; maintains two-way dialogue and supports team growth. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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