US Eye
Job Summary
The Director of Operations
is responsible for operational leadership resulting in improved patient satisfaction, increased clinical and professional revenues, improved staff efficiency and reduced costs. This role is responsible for operational excellence, financial performance, and delivering a consistent, high-quality patient experience across all locations. The position oversees clinic operations end-to-end—including front desk, clinical technician teams, and administrative functions—and partners closely with providers, regional managers, and corporate departments to execute strategic objectives.
Responsibilities
Lead and manage day-to-day operations across multiple clinics, ensuring alignment with organizational standards and patient care goals.
Oversee front desk, patient experience efforts, and technician workflows to drive efficiency, consistency, and accountability across sites.
Implement standardized operating procedures and continuous improvement initiatives that reduce variation and enhance clinic performance.
Maintain clear accountability at every level by setting expectations, monitoring progress, and holding teams responsible for outcomes.
Partner with physician leadership to optimize clinic schedules, patient throughput, and utilization of staff and resources.
Qualifications
Bachelor’s degree in Business Administration, Healthcare Management, or related field.
Minimum 7 years of progressive healthcare operations management experience, ideally within ophthalmology, optometry, or multisite specialty care.
Demonstrated success leading multi-site teams, managing budgets, and improving operational performance.
Strong leadership and communication skills with proven ability to drive accountability and engagement.
Excellent analytical skills and comfort with KPI-based management.
Willingness to travel regularly throughout the Florida region.
Other information
Supervisory Responsibilities: The Director of Operations carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing staff complaints and resolving problems.
Work Environment: Fast-paced, deadline-oriented environment with moderate noise; confidentiality of department matters.
Physical Demands: Demonstrated ability to perform walking, standing, bending, stooping, lifting up to 50-90 pounds, and vision requirements as described.
Position Type and Hours: Full-time salaried; typical schedule Monday through Friday, 8:00 AM – 5:00 PM, with potential additional hours as needed.
Travel: Travel is required.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
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is responsible for operational leadership resulting in improved patient satisfaction, increased clinical and professional revenues, improved staff efficiency and reduced costs. This role is responsible for operational excellence, financial performance, and delivering a consistent, high-quality patient experience across all locations. The position oversees clinic operations end-to-end—including front desk, clinical technician teams, and administrative functions—and partners closely with providers, regional managers, and corporate departments to execute strategic objectives.
Responsibilities
Lead and manage day-to-day operations across multiple clinics, ensuring alignment with organizational standards and patient care goals.
Oversee front desk, patient experience efforts, and technician workflows to drive efficiency, consistency, and accountability across sites.
Implement standardized operating procedures and continuous improvement initiatives that reduce variation and enhance clinic performance.
Maintain clear accountability at every level by setting expectations, monitoring progress, and holding teams responsible for outcomes.
Partner with physician leadership to optimize clinic schedules, patient throughput, and utilization of staff and resources.
Qualifications
Bachelor’s degree in Business Administration, Healthcare Management, or related field.
Minimum 7 years of progressive healthcare operations management experience, ideally within ophthalmology, optometry, or multisite specialty care.
Demonstrated success leading multi-site teams, managing budgets, and improving operational performance.
Strong leadership and communication skills with proven ability to drive accountability and engagement.
Excellent analytical skills and comfort with KPI-based management.
Willingness to travel regularly throughout the Florida region.
Other information
Supervisory Responsibilities: The Director of Operations carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing staff complaints and resolving problems.
Work Environment: Fast-paced, deadline-oriented environment with moderate noise; confidentiality of department matters.
Physical Demands: Demonstrated ability to perform walking, standing, bending, stooping, lifting up to 50-90 pounds, and vision requirements as described.
Position Type and Hours: Full-time salaried; typical schedule Monday through Friday, 8:00 AM – 5:00 PM, with potential additional hours as needed.
Travel: Travel is required.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
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