Hitachi ABB Power Grids
Project Manager – Quality Cases & Warranty Issues
Hitachi ABB Power Grids, Italy, New York, United States
Project Manager – Quality Cases & Warranty Issues
The Project Manager will lead, and coordinate activities related to quality cases and warranty issues, ensuring timely resolution and continuous improvement. This role involves managing a small team dedicated to handling warranty-related matters across Italian and external markets, driving cross-functional collaboration, and ensuring customer satisfaction. Key Responsibilities: Project Management:
Plan, execute, and monitor projects related to warranty and quality case resolution. Define project scope, objectives, timelines, and deliverables. Coordinate with internal departments (e.g., Quality, R&D, Customer Service, Production) and external stakeholders.
Lead and support a small team responsible for managing warranty claims and quality issues. Assign tasks, monitor performance, and foster a collaborative working environment. Warranty Case Handling:
Oversee the end-to-end process of warranty issue management, from case opening to resolution. Ensure compliance with internal procedures and customer expectations. Analyze recurring issues and propose corrective/preventive actions.
Quality Improvement:
Identify trends and root causes of quality issues. Collaborate with Quality and Engineering teams to implement improvements. Report activities related to warranty and quality KPIs.
Stakeholder Communication:
Act as the main point of contact for warranty-related topics for Italian and international markets. Prepare and present reports to management and customers. Ensure transparent and timely communication across all levels.
Requirements: Proven experience in project management, preferably in quality or after-sales service. Strong understanding of warranty processes and quality case management. Excellent leadership and team coordination skills. Fluent in Italian and English; other languages are a plus. Strong analytical and problem-solving abilities. Proficiency in project management tools and SAP systems. Knowledge in site documents review and preparation (i.e POS) Preferred Qualifications: Degree in Engineering, Management, or related field. Certification in Project Management (e.g., PMP, Prince2) safety (e.g., NEBOSH, IOSH) are a plus. Experience in international environments and cross-cultural teams. Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
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The Project Manager will lead, and coordinate activities related to quality cases and warranty issues, ensuring timely resolution and continuous improvement. This role involves managing a small team dedicated to handling warranty-related matters across Italian and external markets, driving cross-functional collaboration, and ensuring customer satisfaction. Key Responsibilities: Project Management:
Plan, execute, and monitor projects related to warranty and quality case resolution. Define project scope, objectives, timelines, and deliverables. Coordinate with internal departments (e.g., Quality, R&D, Customer Service, Production) and external stakeholders.
Lead and support a small team responsible for managing warranty claims and quality issues. Assign tasks, monitor performance, and foster a collaborative working environment. Warranty Case Handling:
Oversee the end-to-end process of warranty issue management, from case opening to resolution. Ensure compliance with internal procedures and customer expectations. Analyze recurring issues and propose corrective/preventive actions.
Quality Improvement:
Identify trends and root causes of quality issues. Collaborate with Quality and Engineering teams to implement improvements. Report activities related to warranty and quality KPIs.
Stakeholder Communication:
Act as the main point of contact for warranty-related topics for Italian and international markets. Prepare and present reports to management and customers. Ensure transparent and timely communication across all levels.
Requirements: Proven experience in project management, preferably in quality or after-sales service. Strong understanding of warranty processes and quality case management. Excellent leadership and team coordination skills. Fluent in Italian and English; other languages are a plus. Strong analytical and problem-solving abilities. Proficiency in project management tools and SAP systems. Knowledge in site documents review and preparation (i.e POS) Preferred Qualifications: Degree in Engineering, Management, or related field. Certification in Project Management (e.g., PMP, Prince2) safety (e.g., NEBOSH, IOSH) are a plus. Experience in international environments and cross-cultural teams. Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
#J-18808-Ljbffr