Klaviyo
Lead Product Manager, Developer Infrastructure & SRE
Klaviyo, Boston, Massachusetts, us, 02298
Overview
Klaviyo is building a world-class, AI-first engineering organization. We’re looking for a Lead Product Manager for Developer Infrastructure & SRE to craft and drive the vision for our internal development environment. You’ll treat developers as customers—making daily workflows faster, safer, and more joyful. Your work will impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products. This is not a traditional infrastructure PM role. You’ll partner with Engineering leaders across Dev Infra, SRE, and product teams to shape how Klaviyo develops software. The focus is on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and attracting top engineering talent. This is a hybrid role and requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. What You’ll Do
Set the Vision: Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program—targeting large improvements in engineering velocity, developer experience, and quality. Make Developers Your Customers: Treat Klaviyo engineers as primary stakeholders. Identify pain points across the SDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness. Accelerate with AI: Institutionalize AI as a force multiplier—from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in AI-first development practices while reducing friction and maintaining safety. Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption. Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path—incidents and defects decrease as velocity increases. Scale for the Future: Guide architecture and tooling choices to keep Klaviyo’s developer experience sustainable and scalable for years to come. Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions. Build for Collaboration: Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices. Who You Are
Strategic Builder: An engineering leader turned product thinker or founder, or someone who has led product for developer platforms, infrastructure, or tools with a track record of improving engineering velocity and reliability. Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer. AI-Forward Mindset: You understand the practical value of AI in software development and can separate hype from real impact. Metrics-Oriented: Fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices). Influential Collaborator: Able to partner with senior engineering leaders and influence without formal authority. Bias for Action: Thrive in fast-moving environments, balance short-term wins with long-term strategy, and favor automation and self-service. Success In This Role Looks Like
Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before. AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains. Development cycle times shrink, while incidents, defects, escapes, and change failure rates decrease. Developers rank Klaviyo’s internal tooling and environment as best-in-class, contributing to talent attraction and retention. The Dev Infra & SRE product strategy is clear, measurable, and directly tied to the ability to deliver customer value quickly and reliably. We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate-submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here. Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE for sales and customer success roles), equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $168,000—$252,000 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable. If you’re ready to do the best work of your career in a welcoming environment with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (privacy, security, bias awareness, and human-in-the-loop). By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to equal opportunity and non-discrimination. We do not discriminate on a basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex, gender identity, sexual orientation, disability, veteran status, marital status, criminal record, genetics, retaliation, harassment, or any other characteristic protected by applicable law. Important notices about security and privacy apply. We never ask for payment or personal financial information as part of the application process. All legitimate postings are on our official career site. Be cautious of offers from non-company emails or unsolicited contacts. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
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Klaviyo is building a world-class, AI-first engineering organization. We’re looking for a Lead Product Manager for Developer Infrastructure & SRE to craft and drive the vision for our internal development environment. You’ll treat developers as customers—making daily workflows faster, safer, and more joyful. Your work will impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products. This is not a traditional infrastructure PM role. You’ll partner with Engineering leaders across Dev Infra, SRE, and product teams to shape how Klaviyo develops software. The focus is on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and attracting top engineering talent. This is a hybrid role and requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. What You’ll Do
Set the Vision: Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program—targeting large improvements in engineering velocity, developer experience, and quality. Make Developers Your Customers: Treat Klaviyo engineers as primary stakeholders. Identify pain points across the SDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness. Accelerate with AI: Institutionalize AI as a force multiplier—from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in AI-first development practices while reducing friction and maintaining safety. Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption. Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path—incidents and defects decrease as velocity increases. Scale for the Future: Guide architecture and tooling choices to keep Klaviyo’s developer experience sustainable and scalable for years to come. Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions. Build for Collaboration: Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices. Who You Are
Strategic Builder: An engineering leader turned product thinker or founder, or someone who has led product for developer platforms, infrastructure, or tools with a track record of improving engineering velocity and reliability. Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer. AI-Forward Mindset: You understand the practical value of AI in software development and can separate hype from real impact. Metrics-Oriented: Fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices). Influential Collaborator: Able to partner with senior engineering leaders and influence without formal authority. Bias for Action: Thrive in fast-moving environments, balance short-term wins with long-term strategy, and favor automation and self-service. Success In This Role Looks Like
Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before. AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains. Development cycle times shrink, while incidents, defects, escapes, and change failure rates decrease. Developers rank Klaviyo’s internal tooling and environment as best-in-class, contributing to talent attraction and retention. The Dev Infra & SRE product strategy is clear, measurable, and directly tied to the ability to deliver customer value quickly and reliably. We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate-submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here. Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE for sales and customer success roles), equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $168,000—$252,000 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable. If you’re ready to do the best work of your career in a welcoming environment with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (privacy, security, bias awareness, and human-in-the-loop). By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to equal opportunity and non-discrimination. We do not discriminate on a basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex, gender identity, sexual orientation, disability, veteran status, marital status, criminal record, genetics, retaliation, harassment, or any other characteristic protected by applicable law. Important notices about security and privacy apply. We never ask for payment or personal financial information as part of the application process. All legitimate postings are on our official career site. Be cautious of offers from non-company emails or unsolicited contacts. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
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