Crestline Hotels & Resorts
Overview
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, plus handling all special requests for services or information, in accordance with standard policies and procedures. Key Duties & Responsibilities
Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation; b) all room rates, special packages and promotions; c) daily house count and expected arrivals/departures; d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins; verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport luggage to the room. Handle overbooked or walked-in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Education And Experience
High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel. Basic computer skills required. Compensation
Starting pay is $35.06/hour with wage rate increasing to $35.40/hour after 9 months and $36.50/hour after 18 months. This position is part of the Teamsters Local 856 Union. Schedules are based on business needs, and full-time hours may not be guaranteed. Employment Information
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality About the Employer
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
#J-18808-Ljbffr
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, plus handling all special requests for services or information, in accordance with standard policies and procedures. Key Duties & Responsibilities
Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation; b) all room rates, special packages and promotions; c) daily house count and expected arrivals/departures; d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins; verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport luggage to the room. Handle overbooked or walked-in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Education And Experience
High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel. Basic computer skills required. Compensation
Starting pay is $35.06/hour with wage rate increasing to $35.40/hour after 9 months and $36.50/hour after 18 months. This position is part of the Teamsters Local 856 Union. Schedules are based on business needs, and full-time hours may not be guaranteed. Employment Information
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality About the Employer
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
#J-18808-Ljbffr