Monro, Inc.
Overview
2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description Company Info: Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, where our founder opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united as TEAM, sharing the mission to bring our guests the highest quality tire and auto service in the industry. Destination Monro - Your Career is Here! #INDR23 Job Description About the Role: Looking for a high-performing Store Manager to take on a salaried position. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Responsibilities Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans and by maintaining thorough knowledge of services and products. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, and developing teammates. Manage expenses through payroll, communications, store maintenance and repairs, supplies, utilities, and other controllable costs. Oversee inventory management, including pulling tires and parts and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest-ready presentation. Schedule guest appointments and assign teammates by skill level for efficient service completion. Achieve sales goals by informing and recommending tire and service products and promotions. Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Convey repair and service needs to guests and ensure understanding of policies and procedures. Adhere to company policies and governmental standards, including environmental codes and OSHA standards; follow safety policies and procedures. Maintain technical knowledge through Monro University training and modules. Operate and maintain equipment safely in accordance with guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned and required. Profile Summary Guest- and team-focused mindset with experience in customer-facing environments Excellent verbal and written communication skills; able to explain technical issues and write routine reports Business mindset with drive to exceed goals Basic math skills for discounts, interest, and percentages Proactive with ability to multitask in a fast-paced environment Initiative to identify problems, collect data, and drive practical decisions Ability to mentor, coach, and develop teammates Strong problem-solving to resolve customer complaints Qualifications High School Diploma or equivalent Demonstrated leadership experience in a retail/sales environment Ability to manage, drive and deliver financial results while controlling costs Ability to influence and motivate a team to achieve goals Problem solving, inventory management, merchandising, and customer service skills Effective communication with teammates and guests Complete all Monro required training within guidelines and timing Current valid driver’s license and satisfactory MVR Work Environment & Physical Requirements This job operates in an automotive shop environment with exposure to moderate noise, weather, chemicals, odors, dirt, and dust. The following may be required for General Service Technicians: Flexible hours, days, evenings, weekends, and holidays Lift and move up to 50 lbs; see, reach, and stock merchandise Frequent standing, walking, reaching, squatting, bending, stooping, kneeling, twisting Benefits Performance-based incentives Paid vacation for full-time teammates 401(k) eligibility immediately upon hire Direct Deposit Employee discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities This summary is not an all-inclusive description of job duties. Other duties may be assigned as needed. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider all individuals for employment regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Compensation The yearly salary for this role is $65,000-$75,000 and is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity Monro supports teammate growth through coursework, leadership development, and opportunities. On-the-job training, company-sponsored certifications, and Monro University coursework empower advancement. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description Company Info: Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, where our founder opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united as TEAM, sharing the mission to bring our guests the highest quality tire and auto service in the industry. Destination Monro - Your Career is Here! #INDR23 Job Description About the Role: Looking for a high-performing Store Manager to take on a salaried position. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Responsibilities Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans and by maintaining thorough knowledge of services and products. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, and developing teammates. Manage expenses through payroll, communications, store maintenance and repairs, supplies, utilities, and other controllable costs. Oversee inventory management, including pulling tires and parts and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest-ready presentation. Schedule guest appointments and assign teammates by skill level for efficient service completion. Achieve sales goals by informing and recommending tire and service products and promotions. Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Convey repair and service needs to guests and ensure understanding of policies and procedures. Adhere to company policies and governmental standards, including environmental codes and OSHA standards; follow safety policies and procedures. Maintain technical knowledge through Monro University training and modules. Operate and maintain equipment safely in accordance with guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned and required. Profile Summary Guest- and team-focused mindset with experience in customer-facing environments Excellent verbal and written communication skills; able to explain technical issues and write routine reports Business mindset with drive to exceed goals Basic math skills for discounts, interest, and percentages Proactive with ability to multitask in a fast-paced environment Initiative to identify problems, collect data, and drive practical decisions Ability to mentor, coach, and develop teammates Strong problem-solving to resolve customer complaints Qualifications High School Diploma or equivalent Demonstrated leadership experience in a retail/sales environment Ability to manage, drive and deliver financial results while controlling costs Ability to influence and motivate a team to achieve goals Problem solving, inventory management, merchandising, and customer service skills Effective communication with teammates and guests Complete all Monro required training within guidelines and timing Current valid driver’s license and satisfactory MVR Work Environment & Physical Requirements This job operates in an automotive shop environment with exposure to moderate noise, weather, chemicals, odors, dirt, and dust. The following may be required for General Service Technicians: Flexible hours, days, evenings, weekends, and holidays Lift and move up to 50 lbs; see, reach, and stock merchandise Frequent standing, walking, reaching, squatting, bending, stooping, kneeling, twisting Benefits Performance-based incentives Paid vacation for full-time teammates 401(k) eligibility immediately upon hire Direct Deposit Employee discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities This summary is not an all-inclusive description of job duties. Other duties may be assigned as needed. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider all individuals for employment regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Compensation The yearly salary for this role is $65,000-$75,000 and is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity Monro supports teammate growth through coursework, leadership development, and opportunities. On-the-job training, company-sponsored certifications, and Monro University coursework empower advancement. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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