Industrious
Senior Building Experience and Amenity Manager - San Francisco
Industrious, San Francisco, California, United States, 94199
Senior Building Experience and Amenity Manager - San Francisco
About The Company
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.
Great days also start when everyone can be their authentic self at work. Industrious is committed to creating an inclusive, respectful environment that embraces individuality and quirkiness. We celebrate our people as individuals who can accomplish great things when we work together as one team.
To learn more, visit www.industriousoffice.com/careers.
About The Role
Industrious is building a range of products and services that solve the needs of large commercial landlords. One such product is to deliver event programming and manage amenities for the office tenants of entire buildings, in partnership with the building landlord. This is a critical part of our longer-term competitive strategy, and an important product for a different kind of customer.
As the Building Experience and Amenity Manager you will take full ownership for helping integrate the partnership between Landlord, Property Management, and Vendors. You will be responsible for managing the day to day sales and experience of the shared tenants spaces. This includes both direct and indirect management of meeting rooms, wellness centers, event spaces and food and beverage outlets. You will help the Industrious TXM team re-define what property management can look like in a building where traditionally disparate teams did not have to work together. Your ability to design, implement and document operational models will help ensure that we can replicate your success as we grow. The ability and willingness to manage and inspire people is essential to this role.
You will lead a group of other tenant experience professionals and 3rd party hospitality vendors in a large downtown financial district office tower just finishing a large capital investment in their building wide amenities and service programs.
This role would be great for someone that loves managing multiple outlets and creating dynamic customer programs and experiences. Someone who is currently a manager or director of operations at a hotel (but is tired of working weekends) or other multidimensional hospitality environment would be ideally suited.
Responsibilities Include But Are Not Limited To
Tenant Experience and General Management
Build strong bonds with occupiers, ensuring their experiences are personalized and their days are productive. Partner with workplace experience, HR, or office managers in the building and engage tenants beyond common space interactions.
Communicate and resolve issues professionally with all building stakeholders. Take responsibility for your team and the building teams, including follow up and tracking.
Treat vendors and 3rd parties as partners and align on mutual success.
Ensure your team understands expectations and delivers on the above; leadership is integral to success.
Ensure landlord bill backs are submitted on time and adhere to TXM standards.
Own the rollup and full reporting of the amenity and building-wide experience P&L (including 3rd party vendors).
Assist Property Management with the management of amenity space vendors.
Oversee digital and physical communications methods (mobile app/digital signage, physical signage) are up to date and functioning.
Establish clear systems and cross-training to ensure success in your absence.
Oversee inventory of amenity and event supplies and manage costs efficiently.
Ensure all amenity spaces are clean and well-maintained; document and escalate facilities issues as needed.
Manage a team and identify opportunities to improve systems and processes for optimized operations and experiences.
Adhere to amenity center and building brand identity guidelines.
Administer tenant sentiment surveys and aggregate reports on KPIs and usage metrics.
Implement and maintain tenant CRM; contribute daily to updating relevant customer information and preferences.
Provide assistance with new tenant move-ins, onboarding, and in-office services when asked.
Membership Management
Direct responsibility to sell, market and manage Access Memberships within the amenity space.
Work with area sales lead to manage sales funnel and give tours.
Maintain membership portal, website and tenant communications; create marketing collateral.
Meet membership sales goals and provide revenue reporting.
Ensure onboarding and recurring membership billing and F&B credits are maintained.
Bookable Space Management
Directly manage the Conference Experience Manager ensuring coordination with clients and events according to standards.
Support sales goals for event spaces by building inbound/outbound sales strategies.
Conduct property site tours, manage room flips, and check bookings daily.
Ensure occupier and guest-facing collateral aligns with brand standards; create cadence reports.
Third Party Vendor Management
Coordinate daily with vendors on reservations, catering, events, and requests.
Foster a hospitality-focused environment and lead service standards for all staff.
Oversee fitness center and F&B operations on behalf of the landlord, including reporting and branding alignment.
Community Programming and Building Communications
Directly manage Community Manager to design and execute events calendar focused on community and engagement.
Oversee budgeting, vendor management, onsite execution and reporting for events.
Support event marketing through app updates, digital/physical signage, and newsletters aligned with brand standards.
Branded Hospitality & Service Culture
Develop proprietary service principles and support leadership in delivering a seamless visitor experience.
Advise on hospitality processes and operations for occupiers, guests, and building teams.
Support new hospitality standards for products and services and execute monthly standards (Surprise & Delight).
Assist marketing collateral and ensure experiences align with brand identity; support leasing in highlighting amenities.
What We’re Looking For
7-10 years of work experience in Operations, Hospitality, Community Management, or related business operations
Experience as a people manager and leading a team of 10+
Ability to work independently with a reliable work ethic
Enjoys continuous change and improvement
Ability to represent Industrious and Landlord interests to outside vendors and landlords
Ability to develop strong relationships with external vendors, partnerships, and tenants
Ability to tailor communication to audiences internally and externally
Exceptional organizational and multitasking skills
Deep passion for hospitality and employee engagement
Ability to gather data and iterate
Excellent verbal and written communication skills
Demonstrated leadership and problem-solving abilities
Experience with Google Drive, Sheets/Excel; Airtable and Triple Seat a plus
Compensation
The annual base compensation range for this role is between $110,000 and $125,000. You will be eligible for up to 12% performance bonus. Additional benefits include healthcare, paid time off, wellness programs, professional development grants, 401k, and other eligibility-based benefits.
Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Industrious values diversity and inclusivity and hires on merit, competence, performance, and business needs.
About The News
Industrious in the news and related items appear here as reference and context to the company culture and developments.
IsExpired : false
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Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.
Great days also start when everyone can be their authentic self at work. Industrious is committed to creating an inclusive, respectful environment that embraces individuality and quirkiness. We celebrate our people as individuals who can accomplish great things when we work together as one team.
To learn more, visit www.industriousoffice.com/careers.
About The Role
Industrious is building a range of products and services that solve the needs of large commercial landlords. One such product is to deliver event programming and manage amenities for the office tenants of entire buildings, in partnership with the building landlord. This is a critical part of our longer-term competitive strategy, and an important product for a different kind of customer.
As the Building Experience and Amenity Manager you will take full ownership for helping integrate the partnership between Landlord, Property Management, and Vendors. You will be responsible for managing the day to day sales and experience of the shared tenants spaces. This includes both direct and indirect management of meeting rooms, wellness centers, event spaces and food and beverage outlets. You will help the Industrious TXM team re-define what property management can look like in a building where traditionally disparate teams did not have to work together. Your ability to design, implement and document operational models will help ensure that we can replicate your success as we grow. The ability and willingness to manage and inspire people is essential to this role.
You will lead a group of other tenant experience professionals and 3rd party hospitality vendors in a large downtown financial district office tower just finishing a large capital investment in their building wide amenities and service programs.
This role would be great for someone that loves managing multiple outlets and creating dynamic customer programs and experiences. Someone who is currently a manager or director of operations at a hotel (but is tired of working weekends) or other multidimensional hospitality environment would be ideally suited.
Responsibilities Include But Are Not Limited To
Tenant Experience and General Management
Build strong bonds with occupiers, ensuring their experiences are personalized and their days are productive. Partner with workplace experience, HR, or office managers in the building and engage tenants beyond common space interactions.
Communicate and resolve issues professionally with all building stakeholders. Take responsibility for your team and the building teams, including follow up and tracking.
Treat vendors and 3rd parties as partners and align on mutual success.
Ensure your team understands expectations and delivers on the above; leadership is integral to success.
Ensure landlord bill backs are submitted on time and adhere to TXM standards.
Own the rollup and full reporting of the amenity and building-wide experience P&L (including 3rd party vendors).
Assist Property Management with the management of amenity space vendors.
Oversee digital and physical communications methods (mobile app/digital signage, physical signage) are up to date and functioning.
Establish clear systems and cross-training to ensure success in your absence.
Oversee inventory of amenity and event supplies and manage costs efficiently.
Ensure all amenity spaces are clean and well-maintained; document and escalate facilities issues as needed.
Manage a team and identify opportunities to improve systems and processes for optimized operations and experiences.
Adhere to amenity center and building brand identity guidelines.
Administer tenant sentiment surveys and aggregate reports on KPIs and usage metrics.
Implement and maintain tenant CRM; contribute daily to updating relevant customer information and preferences.
Provide assistance with new tenant move-ins, onboarding, and in-office services when asked.
Membership Management
Direct responsibility to sell, market and manage Access Memberships within the amenity space.
Work with area sales lead to manage sales funnel and give tours.
Maintain membership portal, website and tenant communications; create marketing collateral.
Meet membership sales goals and provide revenue reporting.
Ensure onboarding and recurring membership billing and F&B credits are maintained.
Bookable Space Management
Directly manage the Conference Experience Manager ensuring coordination with clients and events according to standards.
Support sales goals for event spaces by building inbound/outbound sales strategies.
Conduct property site tours, manage room flips, and check bookings daily.
Ensure occupier and guest-facing collateral aligns with brand standards; create cadence reports.
Third Party Vendor Management
Coordinate daily with vendors on reservations, catering, events, and requests.
Foster a hospitality-focused environment and lead service standards for all staff.
Oversee fitness center and F&B operations on behalf of the landlord, including reporting and branding alignment.
Community Programming and Building Communications
Directly manage Community Manager to design and execute events calendar focused on community and engagement.
Oversee budgeting, vendor management, onsite execution and reporting for events.
Support event marketing through app updates, digital/physical signage, and newsletters aligned with brand standards.
Branded Hospitality & Service Culture
Develop proprietary service principles and support leadership in delivering a seamless visitor experience.
Advise on hospitality processes and operations for occupiers, guests, and building teams.
Support new hospitality standards for products and services and execute monthly standards (Surprise & Delight).
Assist marketing collateral and ensure experiences align with brand identity; support leasing in highlighting amenities.
What We’re Looking For
7-10 years of work experience in Operations, Hospitality, Community Management, or related business operations
Experience as a people manager and leading a team of 10+
Ability to work independently with a reliable work ethic
Enjoys continuous change and improvement
Ability to represent Industrious and Landlord interests to outside vendors and landlords
Ability to develop strong relationships with external vendors, partnerships, and tenants
Ability to tailor communication to audiences internally and externally
Exceptional organizational and multitasking skills
Deep passion for hospitality and employee engagement
Ability to gather data and iterate
Excellent verbal and written communication skills
Demonstrated leadership and problem-solving abilities
Experience with Google Drive, Sheets/Excel; Airtable and Triple Seat a plus
Compensation
The annual base compensation range for this role is between $110,000 and $125,000. You will be eligible for up to 12% performance bonus. Additional benefits include healthcare, paid time off, wellness programs, professional development grants, 401k, and other eligibility-based benefits.
Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Industrious values diversity and inclusivity and hires on merit, competence, performance, and business needs.
About The News
Industrious in the news and related items appear here as reference and context to the company culture and developments.
IsExpired : false
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