MMI Engineered Solutions
Manufacturing Customer Service Professional
MMI Engineered Solutions, Saline, Michigan, United States, 48176
Overview
MMI Engineered Solutions is seeking a detail-oriented and reliable Customer Service Representative to join our Operations team. This role is central to ensuring excellent service and on-time delivery for our customers. You will serve as the primary point of contact, working cross-functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence. Responsibilities
Act as the main contact for assigned customer accounts, communicating and supporting all needs Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders Understand and communicate customer-specific requirements across the organization (packaging, shipping, labeling, ordering, etc.) Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing Review and resolve daily EDI order issues; monitor and maintain customer portals as needed Maintain communication with the production scheduler to align delivery schedules and production priorities Monitor finished goods inventory and recommend adjustments to support customer demand Track and report on key metrics such as on-time delivery, backlog status, and performance trends Support product launches and the setup of new items, shipping locations, and routing requirements Assist with the development of order processing procedures and contingency plans Support continuous improvement efforts by identifying service gaps and proposing solutions Required Qualifications
Bachelor's degree in Business Administration, Supply Chain, or a related field or 5+ years of relevant experience Strong background in customer service, preferably in manufacturing or the automotive industry Proactive mindset with a focus on problem-solving and customer satisfaction Excellent communication skills—written and verbal Detail-oriented with strong organizational and multitasking abilities Familiarity with ERP systems, EDI processing, and sales order management Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus Knowledge of EDI standards (X12 and EDIFACT) preferred Work Environment & Expectations
Office-based role with occasional time spent in the manufacturing environment Minimal physical demands; primarily desk/clerical work Stop any shipment if customer requirements or quality concerns arise Maintain high levels of customer satisfaction and operational accuracy Why work at MMI?
A rich Benefits Package including Medical, Dental, Vision, Long and Short-Term Disability (Company Paid), a robust Wellness Program, tuition reimbursement, and a 401(k) Retirement Plan with matching Vacation and Sick Time Up to ten (10) paid holidays (including one diversity holiday) Perfect Attendance and Employee Referral Bonus opportunities (up to $200 per referral) Opportunities for growth and job training for energetic, career-minded individuals Located in Saline, MI MMI Engineered Solutions is an equal opportunity employer
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MMI Engineered Solutions is seeking a detail-oriented and reliable Customer Service Representative to join our Operations team. This role is central to ensuring excellent service and on-time delivery for our customers. You will serve as the primary point of contact, working cross-functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence. Responsibilities
Act as the main contact for assigned customer accounts, communicating and supporting all needs Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders Understand and communicate customer-specific requirements across the organization (packaging, shipping, labeling, ordering, etc.) Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing Review and resolve daily EDI order issues; monitor and maintain customer portals as needed Maintain communication with the production scheduler to align delivery schedules and production priorities Monitor finished goods inventory and recommend adjustments to support customer demand Track and report on key metrics such as on-time delivery, backlog status, and performance trends Support product launches and the setup of new items, shipping locations, and routing requirements Assist with the development of order processing procedures and contingency plans Support continuous improvement efforts by identifying service gaps and proposing solutions Required Qualifications
Bachelor's degree in Business Administration, Supply Chain, or a related field or 5+ years of relevant experience Strong background in customer service, preferably in manufacturing or the automotive industry Proactive mindset with a focus on problem-solving and customer satisfaction Excellent communication skills—written and verbal Detail-oriented with strong organizational and multitasking abilities Familiarity with ERP systems, EDI processing, and sales order management Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus Knowledge of EDI standards (X12 and EDIFACT) preferred Work Environment & Expectations
Office-based role with occasional time spent in the manufacturing environment Minimal physical demands; primarily desk/clerical work Stop any shipment if customer requirements or quality concerns arise Maintain high levels of customer satisfaction and operational accuracy Why work at MMI?
A rich Benefits Package including Medical, Dental, Vision, Long and Short-Term Disability (Company Paid), a robust Wellness Program, tuition reimbursement, and a 401(k) Retirement Plan with matching Vacation and Sick Time Up to ten (10) paid holidays (including one diversity holiday) Perfect Attendance and Employee Referral Bonus opportunities (up to $200 per referral) Opportunities for growth and job training for energetic, career-minded individuals Located in Saline, MI MMI Engineered Solutions is an equal opportunity employer
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