Kirby Smith
Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Director of Product Support Sales Benefits
Above-Average Industry Pay
Comprehensive Benefits Package (including Medical/Dental/Vision)
401K Plan with Company Match
Generous PTO Package/Paid Holidays
Short/Long Term Disability
Growth Opportunities
Paid Training
Family Owned and Operated
Health and Wellness
Director of Product Support Sales Position Purpose Responsible for the overall leadership, growth, and profitability of Kirby-Smith Machinery's product support sales operations. Works closely with the Vice President of Parts and the Vice President of Service to ensure a unified strategy and consistent execution across all regions. Provides strategic direction and hands‑on leadership to Regional Product Support Sales Managers and their teams of Product Support Sales Representatives (PSSRs) to maximize customer uptime, the lifecycle value, and aftermarket growth. Strengthens communication and collaboration among Product Support Sales, Rental, Service, and Parts departments to deliver coordinated customer strategies, consistent performance, and long‑term relationship development.
Director of Product Support Sales Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Leads overall growth, revenue, and profitability of the Product Support Sales business in alignment with the Vice President of Parts and the Vice President of Service
Translates company goals and strategic objectives into measurable regional business plans
Oversees budgeting, forecasting, and financial performance to ensure profitability and operational efficiency
Provides leadership, coaching, and development to Regional Product Support Sales Managers and Product Support Sales Representatives (PSSRs)
Promotes collaboration among Product Support, Sales, Rental, Service, and Parts departments to ensure consistent customer support and unified business execution
Conducts regional business reviews, customer engagement visits, and field observations to assess performance and strengthen relationships
Identifies and pursues growth opportunities in construction, mining, aggregates, and industrial markets in partnership with Regional Managers
Builds and maintains relationships with OEM partners, including Komatsu, Wirtgen Group, Takeuchi, and Hensley, to support business expansion and customer satisfaction
Participates in customer business reviews to ensure proactive communication, alignment of expectations, and long‑term planning for customer success
Partners with the Vice President of Parts and Vice President of Service to align resources and labor capacity with market demands
Ensures disciplined pricing, quoting, and contract management practices that support company margin goals
Participates in discount and pricing discussions with regional teams to ensure financial alignment and strategic consistency
Coordinates with Service Operations on rebuild programs, preventive maintenance contracts, and field service initiatives
Drives consistency, efficiency, and responsiveness across all Product Support Sales processes
Builds and sustains a high‑performance, safety‑first culture based on integrity, accountability, and teamwork
Promotes adoption and utilization of digital tools, including CRM systems, telematics, and OEM data platforms such as Komtrax, Smart Construction, and Takeuchi Fleet Management
Encourages innovation, collaboration, and continuous improvement across all levels of the Product Support Sales organization
Measures performance by monitoring key performance indicators such as, but not limited to, product support revenue, profitability growth, forecast accuracy, margin improvement, and customer satisfaction
Consistent and reliable on‑site attendance
Performs other job‑related duties as assigned
Director of Product Support Sales Minimum Qualifications
Bachelor's degree in business, Engineering, or a related field; Master of Business Administration (MBA) preferred
Ten (10) or more years of progressive leadership experience in Product Support, After‑Sales, or Equipment Distribution
Demonstrated success managing multi‑branch sales teams and multi‑million‑dollar profit and loss (P&L) performance
Strong technical understanding of Komatsu, Wirtgen Group, Takeuchi, and Hensley products and applications
Proficient with Microsoft Office Suite, Microsoft Dynamics CRM, and dealer management systems
Excellent leadership, communication, analytical, and organizational skills
Director of Product Support Sales Physical Requirements
Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
Driving or sitting for long periods
Ability to hear, listen, see, and touch
Adheres to personal protective equipment (PPE) policy and maintains individual PPE in functional condition
This position is considered a safety‑sensitive position.
We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Director of Product Support Sales Benefits
Above-Average Industry Pay
Comprehensive Benefits Package (including Medical/Dental/Vision)
401K Plan with Company Match
Generous PTO Package/Paid Holidays
Short/Long Term Disability
Growth Opportunities
Paid Training
Family Owned and Operated
Health and Wellness
Director of Product Support Sales Position Purpose Responsible for the overall leadership, growth, and profitability of Kirby-Smith Machinery's product support sales operations. Works closely with the Vice President of Parts and the Vice President of Service to ensure a unified strategy and consistent execution across all regions. Provides strategic direction and hands‑on leadership to Regional Product Support Sales Managers and their teams of Product Support Sales Representatives (PSSRs) to maximize customer uptime, the lifecycle value, and aftermarket growth. Strengthens communication and collaboration among Product Support Sales, Rental, Service, and Parts departments to deliver coordinated customer strategies, consistent performance, and long‑term relationship development.
Director of Product Support Sales Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Leads overall growth, revenue, and profitability of the Product Support Sales business in alignment with the Vice President of Parts and the Vice President of Service
Translates company goals and strategic objectives into measurable regional business plans
Oversees budgeting, forecasting, and financial performance to ensure profitability and operational efficiency
Provides leadership, coaching, and development to Regional Product Support Sales Managers and Product Support Sales Representatives (PSSRs)
Promotes collaboration among Product Support, Sales, Rental, Service, and Parts departments to ensure consistent customer support and unified business execution
Conducts regional business reviews, customer engagement visits, and field observations to assess performance and strengthen relationships
Identifies and pursues growth opportunities in construction, mining, aggregates, and industrial markets in partnership with Regional Managers
Builds and maintains relationships with OEM partners, including Komatsu, Wirtgen Group, Takeuchi, and Hensley, to support business expansion and customer satisfaction
Participates in customer business reviews to ensure proactive communication, alignment of expectations, and long‑term planning for customer success
Partners with the Vice President of Parts and Vice President of Service to align resources and labor capacity with market demands
Ensures disciplined pricing, quoting, and contract management practices that support company margin goals
Participates in discount and pricing discussions with regional teams to ensure financial alignment and strategic consistency
Coordinates with Service Operations on rebuild programs, preventive maintenance contracts, and field service initiatives
Drives consistency, efficiency, and responsiveness across all Product Support Sales processes
Builds and sustains a high‑performance, safety‑first culture based on integrity, accountability, and teamwork
Promotes adoption and utilization of digital tools, including CRM systems, telematics, and OEM data platforms such as Komtrax, Smart Construction, and Takeuchi Fleet Management
Encourages innovation, collaboration, and continuous improvement across all levels of the Product Support Sales organization
Measures performance by monitoring key performance indicators such as, but not limited to, product support revenue, profitability growth, forecast accuracy, margin improvement, and customer satisfaction
Consistent and reliable on‑site attendance
Performs other job‑related duties as assigned
Director of Product Support Sales Minimum Qualifications
Bachelor's degree in business, Engineering, or a related field; Master of Business Administration (MBA) preferred
Ten (10) or more years of progressive leadership experience in Product Support, After‑Sales, or Equipment Distribution
Demonstrated success managing multi‑branch sales teams and multi‑million‑dollar profit and loss (P&L) performance
Strong technical understanding of Komatsu, Wirtgen Group, Takeuchi, and Hensley products and applications
Proficient with Microsoft Office Suite, Microsoft Dynamics CRM, and dealer management systems
Excellent leadership, communication, analytical, and organizational skills
Director of Product Support Sales Physical Requirements
Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
Driving or sitting for long periods
Ability to hear, listen, see, and touch
Adheres to personal protective equipment (PPE) policy and maintains individual PPE in functional condition
This position is considered a safety‑sensitive position.
We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr