Capital One
Overview
Capital One’s Experience Design organization focuses on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity through primary research studies, assessments, and testing, and by overseeing democratized research/testing conducted by others. A key aspect is to find and synthesize existing research and data to help teams acquire the knowledge needed to make informed decisions. Role Overview
As a Design Research Lead, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the tower’s strategy and needs in order to prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business. Role Expectations
Research Expertise: Enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity Leadership: Leads design projects, directing and delegating work for more junior team members while also mentoring & helping to mature the overall research practice at Capital One. Human-Centered: Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action. Business-Focused: Demonstrates proficiency with products and processes and applies relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders. Problem-Solving: Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions. Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information. Communication: Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels. Qualifications
Basic Qualifications
At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.) At least 3 years of professional experience conducting user experience research in a corporate environment Preferred Qualifications
7+ years managing user experience research in a corporate environment 4+ years experience working and influencing senior level executives Compensation and Benefits
The minimum and maximum full-time annual salaries for this role are listed below, by location. This salary information is for candidates hired to work within one of these locations and refers to the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated based upon hours worked. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Eligibility varies based on status and level. Locations and salary ranges: McLean, VA: $158,400 - $180,800; New York, NY: $172,800 - $197,200; Richmond, VA: $144,000 - $164,400. Other locations follow location-based ranges as reflected in the offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Additional Information
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination. Capital One promotes a drug-free workplace and may conduct criminal background inquiries as required by applicable laws. If you require accommodations during the application process, please contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services advertised on this site. Some positions posted may be for Capital One entities outside the U.S. (e.g., Capital One Canada or Europe).
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Capital One’s Experience Design organization focuses on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity through primary research studies, assessments, and testing, and by overseeing democratized research/testing conducted by others. A key aspect is to find and synthesize existing research and data to help teams acquire the knowledge needed to make informed decisions. Role Overview
As a Design Research Lead, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the tower’s strategy and needs in order to prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business. Role Expectations
Research Expertise: Enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity Leadership: Leads design projects, directing and delegating work for more junior team members while also mentoring & helping to mature the overall research practice at Capital One. Human-Centered: Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action. Business-Focused: Demonstrates proficiency with products and processes and applies relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders. Problem-Solving: Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions. Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information. Communication: Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels. Qualifications
Basic Qualifications
At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.) At least 3 years of professional experience conducting user experience research in a corporate environment Preferred Qualifications
7+ years managing user experience research in a corporate environment 4+ years experience working and influencing senior level executives Compensation and Benefits
The minimum and maximum full-time annual salaries for this role are listed below, by location. This salary information is for candidates hired to work within one of these locations and refers to the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated based upon hours worked. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Eligibility varies based on status and level. Locations and salary ranges: McLean, VA: $158,400 - $180,800; New York, NY: $172,800 - $197,200; Richmond, VA: $144,000 - $164,400. Other locations follow location-based ranges as reflected in the offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Additional Information
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination. Capital One promotes a drug-free workplace and may conduct criminal background inquiries as required by applicable laws. If you require accommodations during the application process, please contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or services advertised on this site. Some positions posted may be for Capital One entities outside the U.S. (e.g., Capital One Canada or Europe).
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