idpp
IT Support Specialist — L2 Support (Part-time)
Rate:
$350 to $400 per day
Location:
Union Square, New York
Duration:
3 to 6 months – January 2026 start
Working pattern:
3 days per week onsite
About the Company Our client is a fast‑growing global organization of around 400 employees worldwide, with about 70 based across EMEA in London, Spain, and Germany. Operating in a dynamic, technology‑driven environment, the company empowers its global teams to deliver outstanding results through a modern hybrid IT infrastructure.
As part of this growth, they are seeking an experienced and personable IT Support Specialist to be the primary onsite technical lead in New York, supporting users across EMEA and providing remote assistance to Singapore during overlapping hours. This is a fantastic opportunity to join a collaborative, international team where technology reliability, professionalism, and autonomy are valued in equal measure.
The Role As the L2 IT Support Specialist, you’ll provide hands‑on technical support to the New York office and remote assistance to colleagues across EMEA and Asia. You’ll work independently within global IT and cybersecurity frameworks, diagnosing, troubleshooting, and resolving escalated technical issues while maintaining communication with regional and global IT teams.
You will:
Deliver Level 2 support for Windows, macOS, and mobile environments.
Support and manage hybrid Active Directory and Azure AD integrations.
Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
Monitor and maintain network and infrastructure systems, including VPN, DNS, DHCP, and Wi‑Fi.
Collaborate with vendors and global IT teams for escalations and complex issues.
Provide user training, create documentation, and promote IT best practices.
Ensure all activity complies with global IT policy, security, and governance standards.
This role requires strong ownership, decision‑making autonomy, and the ability to maintain composure when balancing priorities across time zones.
Key Responsibilities
Serve as the primary onsite IT contact for the New York office and remote EMEA teams.
Manage and resolve escalated tickets beyond Level 1 capabilities.
Oversee hardware/software installs, network configurations, and troubleshooting.
Support Microsoft 365 and Azure environments, ensuring seamless hybrid identity and mail flow.
Maintain and optimize Windows Server systems (2016/2019/2022).
Implement patches, updates, and backup procedures in line with IT policies.
Provide clear communication during incidents and document all resolutions.
Deliver user onboarding, training, and support materials to enhance technology adoption.
Technical Requirements Experience:
3–5 years in IT support roles, ideally with prior exposure to global or multi‑site environments.
Core Skills
Windows & macOS administration and advanced troubleshooting.
Hybrid Active Directory / Azure AD / Entra ID configuration and sync management.
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, PowerShell).
Networking: TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, and firewall basics.
Windows Server and virtualization (VMware or Hyper‑V).
MDM tools such as Intune or Exchange ActiveSync.
Familiarity with cybersecurity standards (GDPR, ISO 27001) and IT governance.
Desirable
PowerShell scripting, backup and recovery solutions, and network monitoring tools.
Experience supporting users across multiple regions and time zones.
Who You Are
A confident communicator able to engage with colleagues from all levels and cultures.
Comfortable working independently and making decisions within clear IT policy frameworks.
Calm, professional, and customer‑focused when handling technical challenges.
Skilled at balancing autonomy and collaboration, knowing when to escalate.
Technically curious and proactive in identifying improvements.
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$350 to $400 per day
Location:
Union Square, New York
Duration:
3 to 6 months – January 2026 start
Working pattern:
3 days per week onsite
About the Company Our client is a fast‑growing global organization of around 400 employees worldwide, with about 70 based across EMEA in London, Spain, and Germany. Operating in a dynamic, technology‑driven environment, the company empowers its global teams to deliver outstanding results through a modern hybrid IT infrastructure.
As part of this growth, they are seeking an experienced and personable IT Support Specialist to be the primary onsite technical lead in New York, supporting users across EMEA and providing remote assistance to Singapore during overlapping hours. This is a fantastic opportunity to join a collaborative, international team where technology reliability, professionalism, and autonomy are valued in equal measure.
The Role As the L2 IT Support Specialist, you’ll provide hands‑on technical support to the New York office and remote assistance to colleagues across EMEA and Asia. You’ll work independently within global IT and cybersecurity frameworks, diagnosing, troubleshooting, and resolving escalated technical issues while maintaining communication with regional and global IT teams.
You will:
Deliver Level 2 support for Windows, macOS, and mobile environments.
Support and manage hybrid Active Directory and Azure AD integrations.
Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
Monitor and maintain network and infrastructure systems, including VPN, DNS, DHCP, and Wi‑Fi.
Collaborate with vendors and global IT teams for escalations and complex issues.
Provide user training, create documentation, and promote IT best practices.
Ensure all activity complies with global IT policy, security, and governance standards.
This role requires strong ownership, decision‑making autonomy, and the ability to maintain composure when balancing priorities across time zones.
Key Responsibilities
Serve as the primary onsite IT contact for the New York office and remote EMEA teams.
Manage and resolve escalated tickets beyond Level 1 capabilities.
Oversee hardware/software installs, network configurations, and troubleshooting.
Support Microsoft 365 and Azure environments, ensuring seamless hybrid identity and mail flow.
Maintain and optimize Windows Server systems (2016/2019/2022).
Implement patches, updates, and backup procedures in line with IT policies.
Provide clear communication during incidents and document all resolutions.
Deliver user onboarding, training, and support materials to enhance technology adoption.
Technical Requirements Experience:
3–5 years in IT support roles, ideally with prior exposure to global or multi‑site environments.
Core Skills
Windows & macOS administration and advanced troubleshooting.
Hybrid Active Directory / Azure AD / Entra ID configuration and sync management.
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, PowerShell).
Networking: TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, and firewall basics.
Windows Server and virtualization (VMware or Hyper‑V).
MDM tools such as Intune or Exchange ActiveSync.
Familiarity with cybersecurity standards (GDPR, ISO 27001) and IT governance.
Desirable
PowerShell scripting, backup and recovery solutions, and network monitoring tools.
Experience supporting users across multiple regions and time zones.
Who You Are
A confident communicator able to engage with colleagues from all levels and cultures.
Comfortable working independently and making decisions within clear IT policy frameworks.
Calm, professional, and customer‑focused when handling technical challenges.
Skilled at balancing autonomy and collaboration, knowing when to escalate.
Technically curious and proactive in identifying improvements.
#J-18808-Ljbffr