RPMGlobal
About Us
Custom Computer Specialists, LLC is a leading provider of IT services and solutions in the New York metro area. We specialize in network integration, managed services, cloud solutions, cybersecurity, and technical staffing. Our mission is simple: Make Technology Easy for our clients and empower them to use it effectively.
Salary $40,000 - $43,000
Position Overview We are seeking a proactive and technically skilled Level 1 NOC Analyst to join our Network Operations Center (NOC) team. This entry-level role is ideal for individuals passionate about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment.
Key Responsibilities
Monitor network and system alerts using modern monitoring tools (e.g., SolarWinds, Datadog, PRTG)
Perform initial triage and troubleshooting of incidents related to network, server, and cloud infrastructure
Escalate unresolved issues to Level 2/3 support teams with detailed documentation
Provide remote technical support for desktops, laptops, mobile devices, and peripherals
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
Perform basic Active Directory tasks (password resets, account unlocks, group membership changes)
Troubleshoot basic network issues (e.g., switch port connectivity, DHCP/DNS issues, VPN access)
Document incidents, resolutions, and procedures in the ticketing system (e.g., ServiceNow, ConnectWise)
Assist with patch management, endpoint protection, and system updates
Participate in rotating on-call schedule, including occasional nights and weekends
Required Qualifications
1–2 years of experience in a technical support, help desk, or NOC environment
Familiarity with Windows 10/11 and macOS environments
Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
Experience with Microsoft 365 administration and troubleshooting
Basic knowledge of Active Directory and Group Policy
Strong analytical and critical thinking skills
Excellent communication and customer service abilities
Ability to prioritize tasks and work independently or as part of a team
Must be able to lift up to 50 lbs. (e.g., monitors, printers, networking equipment)
A valid driver's license
Preferred Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Fundamentals
Experience with remote monitoring and management (RMM) tools
Exposure to virtualization platforms (e.g., VMware, Hyper‑V, Proxmox)
Familiarity with scripting (PowerShell) and automation tools
Experience supporting cloud platforms (Azure, AWS)
Location This position is based in our Hauppauge, Long Island office. A valid driver's license is required.
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Salary $40,000 - $43,000
Position Overview We are seeking a proactive and technically skilled Level 1 NOC Analyst to join our Network Operations Center (NOC) team. This entry-level role is ideal for individuals passionate about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment.
Key Responsibilities
Monitor network and system alerts using modern monitoring tools (e.g., SolarWinds, Datadog, PRTG)
Perform initial triage and troubleshooting of incidents related to network, server, and cloud infrastructure
Escalate unresolved issues to Level 2/3 support teams with detailed documentation
Provide remote technical support for desktops, laptops, mobile devices, and peripherals
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
Perform basic Active Directory tasks (password resets, account unlocks, group membership changes)
Troubleshoot basic network issues (e.g., switch port connectivity, DHCP/DNS issues, VPN access)
Document incidents, resolutions, and procedures in the ticketing system (e.g., ServiceNow, ConnectWise)
Assist with patch management, endpoint protection, and system updates
Participate in rotating on-call schedule, including occasional nights and weekends
Required Qualifications
1–2 years of experience in a technical support, help desk, or NOC environment
Familiarity with Windows 10/11 and macOS environments
Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
Experience with Microsoft 365 administration and troubleshooting
Basic knowledge of Active Directory and Group Policy
Strong analytical and critical thinking skills
Excellent communication and customer service abilities
Ability to prioritize tasks and work independently or as part of a team
Must be able to lift up to 50 lbs. (e.g., monitors, printers, networking equipment)
A valid driver's license
Preferred Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Fundamentals
Experience with remote monitoring and management (RMM) tools
Exposure to virtualization platforms (e.g., VMware, Hyper‑V, Proxmox)
Familiarity with scripting (PowerShell) and automation tools
Experience supporting cloud platforms (Azure, AWS)
Location This position is based in our Hauppauge, Long Island office. A valid driver's license is required.
#J-18808-Ljbffr