Relativity
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Pay Base pay range: $82,000.00/yr - $124,000.00/yr
Posting Type Remote/Hybrid
Job Overview TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
Role Responsibilities
Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized
Help guide the resolution of critical customer incidents
Lead technical success plans to ensure customers have a positive and successful experience using Relativity
Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
Drive internal service review meetings covering performance, service improvements, quality, and process
Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
When interacting with our customers, take the initiative to provide the best practices on the use of Relativity
Maintain the flexibility to work other time frames as needed or requested
Commitment to and consistent demonstration of core company values
Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
Exhibit subject matter expert (SME) knowledge in Relativity
Required Qualifications
Relativity Certified Administrator certificate
Preferred Qualifications
Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise
Highly-developed written and verbal communication skills
Ability to work efficiently under pressure, drive projects to completion and meet deadlines
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
Meticulous attention to detail
Experience working in a SaaS, IaaS and/or Hybrid environments
Experience with and knowledge of e-discovery industry and products
ITIL Certification
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values:
$82,000 and $124,000 . The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries: Software Development
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Get AI-powered advice on this job and more exclusive features.
Pay Base pay range: $82,000.00/yr - $124,000.00/yr
Posting Type Remote/Hybrid
Job Overview TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
Role Responsibilities
Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized
Help guide the resolution of critical customer incidents
Lead technical success plans to ensure customers have a positive and successful experience using Relativity
Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
Drive internal service review meetings covering performance, service improvements, quality, and process
Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
When interacting with our customers, take the initiative to provide the best practices on the use of Relativity
Maintain the flexibility to work other time frames as needed or requested
Commitment to and consistent demonstration of core company values
Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
Exhibit subject matter expert (SME) knowledge in Relativity
Required Qualifications
Relativity Certified Administrator certificate
Preferred Qualifications
Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise
Highly-developed written and verbal communication skills
Ability to work efficiently under pressure, drive projects to completion and meet deadlines
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
Meticulous attention to detail
Experience working in a SaaS, IaaS and/or Hybrid environments
Experience with and knowledge of e-discovery industry and products
ITIL Certification
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values:
$82,000 and $124,000 . The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries: Software Development
Referrals increase your chances of interviewing at Relativity by 2x
Get notified about new Technical Account Manager jobs in
New Jersey, United States .
Bridgewater, NJ $70,000 - $94,000 21 hours ago
Senior Customer Success Manager, Service Provider
New Jersey, United States $82,000 - $124,000 5 days ago
Jersey City, NJ $150,000 - $210,000 1 week ago
Solution Architect - R&D (REMOTE) [Temp to Perm]
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Technical Account Manager-Level 2 (Remote)
Bridgewater, NJ $80,000 - $120,000 2 weeks ago
New Jersey, United States $100,000 - $150,000 5 days ago
Regional Sales Engineer - Machine Tools & Accessories
New Jersey, United States $60,000 - $110,000 1 day ago
South Brunswick, NJ $95,000 - $136,000 2 weeks ago
Princeton, NJ $125,000 - $175,000 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr