Platinum Dermatology Partners
Call Center Supervisor (47188)
Platinum Dermatology Partners, Florida, New York, United States
Responsibilities
Hire, train and onboard new Contact Center agents as required to meet quotas
Working Supervisor who will take Inbound and make Outbound calls daily.
Provide coaching and assistance to contact center agents on an ongoing basis
Quality Management
First Call Resolution
Process weekly production reports for submission to management
Call Center metrics
Volume
Productivity by appointments
Abandonment rate
Capacity rates
Act as a member of the Provider Scheduling Committee, set agenda and make provider
Oversee and ensure conflict resolution between associates and patients
Ensure that all employees follow the company’s best practice for contact center
management and operations
Develop presentations and talks to motivate and educate contact center agents
Communicate company goals to staff so every employee understands his or her role
Conduct periodic surveys of patients and potential customers to ensure quality control
Provide daily oversight and guidance to employees
Conduct meetings with staff on office policy and procedure changes
Assist patients with potential billing issues
Approve time off requests and bi-weekly payroll time for employees
Serve as office point person for providers, employees, pharmaceutical reps, and vendors
Serve as liaison between medical office and corporate office
Travel required as needed
Qualifications
2-years of Call Center Experience in a Medical Facility.
Knowledge of clinic and company policies and procedures.
Knowledge of medical terminology and insurance practice.
Knowledge of computer programs and applications Knowledge of CPT and ICD-10 coding.
Knowledge of managed care, Medicare, and Medicaid guidelines Excellent. communication, management, interpersonal and leadership skills required.
Ability to work and manage overtime as necessary to meet quotas and guide team.
Skill in effective personnel management including training staff and delegating duties.
Ability to work effectively as a team member with physicians and other staff.
Ability to respond timely to changing demands Ability to plan, organize, prioritize and direct the work of others.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Prior experience interviewing candidates and determining staffing needs Experience managing patient issues.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Medical Practices
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Hire, train and onboard new Contact Center agents as required to meet quotas
Working Supervisor who will take Inbound and make Outbound calls daily.
Provide coaching and assistance to contact center agents on an ongoing basis
Quality Management
First Call Resolution
Process weekly production reports for submission to management
Call Center metrics
Volume
Productivity by appointments
Abandonment rate
Capacity rates
Act as a member of the Provider Scheduling Committee, set agenda and make provider
Oversee and ensure conflict resolution between associates and patients
Ensure that all employees follow the company’s best practice for contact center
management and operations
Develop presentations and talks to motivate and educate contact center agents
Communicate company goals to staff so every employee understands his or her role
Conduct periodic surveys of patients and potential customers to ensure quality control
Provide daily oversight and guidance to employees
Conduct meetings with staff on office policy and procedure changes
Assist patients with potential billing issues
Approve time off requests and bi-weekly payroll time for employees
Serve as office point person for providers, employees, pharmaceutical reps, and vendors
Serve as liaison between medical office and corporate office
Travel required as needed
Qualifications
2-years of Call Center Experience in a Medical Facility.
Knowledge of clinic and company policies and procedures.
Knowledge of medical terminology and insurance practice.
Knowledge of computer programs and applications Knowledge of CPT and ICD-10 coding.
Knowledge of managed care, Medicare, and Medicaid guidelines Excellent. communication, management, interpersonal and leadership skills required.
Ability to work and manage overtime as necessary to meet quotas and guide team.
Skill in effective personnel management including training staff and delegating duties.
Ability to work effectively as a team member with physicians and other staff.
Ability to respond timely to changing demands Ability to plan, organize, prioritize and direct the work of others.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Prior experience interviewing candidates and determining staffing needs Experience managing patient issues.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Medical Practices
Referrals increase your chances of interviewing at Platinum Dermatology Partners by 2x
Sign in to set job alerts for “Call Center Supervisor” roles.
Customer Service & E-Commerce Supervisor - Full Time
Customer Service & E-Commerce Supervisor - Full Time
Call Center Admin Team Lead for Collections Department
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr