Retro Fitness
Overview
At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals. The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.
Benefits
Flexible scheduling
Growth Opportunities
Job Expectations
Work your scheduled shifts and arrive on time every shift
Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
Aim to exceed customer expectations at every opportunity
Make eye contact with customers
Smile authentically at customers
Speak enthusiastically to customers
Be attentive and courteous to customers
Keep a sense of urgency and hustle when it comes to helping customers
Keep a positive, upbeat personality
Be able to communicate clearly, professionally, and proactively when needed
Job Responsibilities
Greet and check in members as they come in
Resolve customer issues in an effective manner
Sell memberships, retail, and merchandise
Follow up with prospects promptly
Ensure a safe and clean health club environment for members and staff
Open and close the facility if scheduled
Follow company policies, procedures, and best practices
Qualifications
Prior experience in sales, retail, or hospitality is helpful
Active CPR/AED certification preferred
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Benefits
Flexible scheduling
Growth Opportunities
Job Expectations
Work your scheduled shifts and arrive on time every shift
Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
Aim to exceed customer expectations at every opportunity
Make eye contact with customers
Smile authentically at customers
Speak enthusiastically to customers
Be attentive and courteous to customers
Keep a sense of urgency and hustle when it comes to helping customers
Keep a positive, upbeat personality
Be able to communicate clearly, professionally, and proactively when needed
Job Responsibilities
Greet and check in members as they come in
Resolve customer issues in an effective manner
Sell memberships, retail, and merchandise
Follow up with prospects promptly
Ensure a safe and clean health club environment for members and staff
Open and close the facility if scheduled
Follow company policies, procedures, and best practices
Qualifications
Prior experience in sales, retail, or hospitality is helpful
Active CPR/AED certification preferred
#J-18808-Ljbffr