Mecklenburg County
Child Welfare Specialist II
Mecklenburg County, Charlotte, North Carolina, United States, 28245
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Please apply by 10/29/2025.
Salary Range: $27.57 to $34.46 per hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Position Summary In Youth and Family Services, this position provides community‑based services to individuals, groups, families, or communities regarding child abuse, neglect, dependency, delinquency, and adoption. The role is responsible for providing evaluation, case management, counseling, formal and informal comprehensive assessments, and referral services to assist children and families.
Recruiting for Key Areas
Investigations:
Investigate and assess the needs of children involved in reports of alleged abuse, neglect, and/or dependency; engage the family to formulate a plan to alleviate identified risk factors. May require after‑hours (after 5 pm) and weekend work as needed.
Family‑in‑Home:
Provide in‑home intervention to families where abuse, neglect, and/or dependency was substantiated; work to prevent children from being taken into custody and reduce risk. May require after‑hours and weekend work as needed.
Permanency Planning:
Provide a safe and nurturing home to children placed under the Department of Social Services. Assess, evaluate, identify risks, and develop a plan for service allowing children to have permanency within one year. May require after‑hours and weekend work as needed.
Essential Functions
Assess needs of individuals and or families; provide counseling and services in both individual and group settings; discuss goals, expected outcomes and means to meet those outcomes.
Assist clients in completing required paperwork for items that determine program eligibility, referrals, or provide job assistance, such as job application.
Interview clients individually, in families, or in groups to determine services required.
Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance.
Provide or arrange support services such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes.
Determine eligibility for sponsored programs and financial assistance; ensure timely benefits and referrals to other agencies.
Consult with parents, teachers, and school personnel to determine causes of problems such as truancy and misbehavior, and implement solutions.
Monitor residential facilities for compliance with licensure standards; provide technical assistance; investigate complaints.
Arrange for medical, psychiatric, and other tests; collect supplementary information needed.
Transport clients to appointments such as medical or job related.
Manage records and documentation; maintain history records.
Complete court reports and testify in juvenile and adult court hearings.
Develop and review service plans; perform follow‑ups to assess quantity and quality of services.
Serve as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, medical and behavioral health providers, and other contacts.
Work varying shifts to include evening and weekends; staff shelters in the event of a disaster.
Minimum Qualifications
Bachelor’s degree in social work AND one of the following: two years of social work experience, qualifying internship, or successful completion of the NC Child Welfare Collaborative program.
OR Master’s in social work.
OR Bachelor’s degree in related major AND two years of social work experience.
OR Master’s degree in related major AND two years of social work experience.
Education: Bachelor's degree in Social Work or related major.
Combination of relevant education and relevant experience accepted: Yes.
Valid North Carolina or South Carolina Driver’s License.
County Driving Privileges.
Annual Motor Vehicle Record (MVR) check required.
Preferred Qualifications
Master’s degree preferred.
Bilingual applicants with Spanish and English proficiency preferred; must pass the County’s Bilingual Assessment for paid Bilingual Premium.
Acceptable Human Services degrees: Clinical Social Work, Counseling, Criminology/Criminal Justice, Gerontology, Human Development Learning, Human Services, Psychology, Social Science, Sociology, Substance Abuse Rehabilitation.
Knowledge, Skills, and Abilities Knowledge of
Intermediate knowledge of social services procedures, practices, and methods.
Knowledge of work principles and available resources.
Social services procedures, practices, and methods.
Social services related federal, state, and local laws, rules and regulations.
Case management methods and techniques.
Services offered by the county and other local public and private community‑based service agencies.
Skills
Evaluating records for accreditation standards.
Exercising judgment and discretion.
Maintaining confidential records.
Managing and executing multiple tasks.
Possessing strong communication skills.
Prioritizing work.
Abilities
Adaptability: Effectively adjust to major changes in responsibilities or environment.
Building Customer Loyalty: Meet customer needs and build productive relationships.
Building Partnerships: Identify opportunities and build strategic relationships across units.
Building Trust: Interact in a way that instills confidence in intentions and organization.
Care Management: Secure relevant patient care data; identify key issues and relationships.
Communication: Convey information clearly to individuals or groups.
Customer Focus: Ensure customer perspective drives decisions.
Decision Making: Identify issues and choose appropriate actions.
Inspiring Others: Use interpersonal styles to inspire higher performance.
Managing Conflict: Reduce tension or conflict effectively.
Work Standards: Set high standards and assume accountability.
Computer Skills: Intermediate in Microsoft Office Suite.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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Salary Range: $27.57 to $34.46 per hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Position Summary In Youth and Family Services, this position provides community‑based services to individuals, groups, families, or communities regarding child abuse, neglect, dependency, delinquency, and adoption. The role is responsible for providing evaluation, case management, counseling, formal and informal comprehensive assessments, and referral services to assist children and families.
Recruiting for Key Areas
Investigations:
Investigate and assess the needs of children involved in reports of alleged abuse, neglect, and/or dependency; engage the family to formulate a plan to alleviate identified risk factors. May require after‑hours (after 5 pm) and weekend work as needed.
Family‑in‑Home:
Provide in‑home intervention to families where abuse, neglect, and/or dependency was substantiated; work to prevent children from being taken into custody and reduce risk. May require after‑hours and weekend work as needed.
Permanency Planning:
Provide a safe and nurturing home to children placed under the Department of Social Services. Assess, evaluate, identify risks, and develop a plan for service allowing children to have permanency within one year. May require after‑hours and weekend work as needed.
Essential Functions
Assess needs of individuals and or families; provide counseling and services in both individual and group settings; discuss goals, expected outcomes and means to meet those outcomes.
Assist clients in completing required paperwork for items that determine program eligibility, referrals, or provide job assistance, such as job application.
Interview clients individually, in families, or in groups to determine services required.
Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance.
Provide or arrange support services such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes.
Determine eligibility for sponsored programs and financial assistance; ensure timely benefits and referrals to other agencies.
Consult with parents, teachers, and school personnel to determine causes of problems such as truancy and misbehavior, and implement solutions.
Monitor residential facilities for compliance with licensure standards; provide technical assistance; investigate complaints.
Arrange for medical, psychiatric, and other tests; collect supplementary information needed.
Transport clients to appointments such as medical or job related.
Manage records and documentation; maintain history records.
Complete court reports and testify in juvenile and adult court hearings.
Develop and review service plans; perform follow‑ups to assess quantity and quality of services.
Serve as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, medical and behavioral health providers, and other contacts.
Work varying shifts to include evening and weekends; staff shelters in the event of a disaster.
Minimum Qualifications
Bachelor’s degree in social work AND one of the following: two years of social work experience, qualifying internship, or successful completion of the NC Child Welfare Collaborative program.
OR Master’s in social work.
OR Bachelor’s degree in related major AND two years of social work experience.
OR Master’s degree in related major AND two years of social work experience.
Education: Bachelor's degree in Social Work or related major.
Combination of relevant education and relevant experience accepted: Yes.
Valid North Carolina or South Carolina Driver’s License.
County Driving Privileges.
Annual Motor Vehicle Record (MVR) check required.
Preferred Qualifications
Master’s degree preferred.
Bilingual applicants with Spanish and English proficiency preferred; must pass the County’s Bilingual Assessment for paid Bilingual Premium.
Acceptable Human Services degrees: Clinical Social Work, Counseling, Criminology/Criminal Justice, Gerontology, Human Development Learning, Human Services, Psychology, Social Science, Sociology, Substance Abuse Rehabilitation.
Knowledge, Skills, and Abilities Knowledge of
Intermediate knowledge of social services procedures, practices, and methods.
Knowledge of work principles and available resources.
Social services procedures, practices, and methods.
Social services related federal, state, and local laws, rules and regulations.
Case management methods and techniques.
Services offered by the county and other local public and private community‑based service agencies.
Skills
Evaluating records for accreditation standards.
Exercising judgment and discretion.
Maintaining confidential records.
Managing and executing multiple tasks.
Possessing strong communication skills.
Prioritizing work.
Abilities
Adaptability: Effectively adjust to major changes in responsibilities or environment.
Building Customer Loyalty: Meet customer needs and build productive relationships.
Building Partnerships: Identify opportunities and build strategic relationships across units.
Building Trust: Interact in a way that instills confidence in intentions and organization.
Care Management: Secure relevant patient care data; identify key issues and relationships.
Communication: Convey information clearly to individuals or groups.
Customer Focus: Ensure customer perspective drives decisions.
Decision Making: Identify issues and choose appropriate actions.
Inspiring Others: Use interpersonal styles to inspire higher performance.
Managing Conflict: Reduce tension or conflict effectively.
Work Standards: Set high standards and assume accountability.
Computer Skills: Intermediate in Microsoft Office Suite.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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