VisibleThread
About VisibleThread
VisibleThread is a growing technology business that is expanding rapidly. Our RFP Intelligence Platform helps organizations reduce risk, improve efficiencies and ensure compliance. Our solutions are Enterprise built and our customers include Boeing, Lockheed Martin, and the Canadian Government, among others.
Our team is energetic, creative, and passionate, working together to drive serious value for our customers. A career with VisibleThread is rewarding and challenging. We are a fun team with a flat structure and offer strong career development opportunities as we grow.
Customer Success Manager (CSM) overview:
Our CSMs are trusted advisors for a dedicated portfolio of accounts. They are curious, responsive, and empathetic partners who proactively guide customers to realize the value of our products, owning the post-sale relationship and contributing to retention and growth. The CSM must be technically savvy, with experience presenting software solutions and explaining business outcomes from software use.
Responsibilities
Onboarding and Adoption:
Act as the primary point of contact for new customers, guiding them through onboarding and ensuring smooth implementation of the platform. Provide training and support to drive successful adoption.
Drive Strategic Value:
Understand customers' business goals and identify opportunities to maximize value and ROI from the platform.
Renewals and Upsells:
Proactively identify growth and expansion opportunities within the portfolio. Collaborate with the sales team to drive renewals and upsell opportunities, and provide accurate information about customer health, usage, and potential opportunities.
Master and Teach: Become a product expert and demonstrate how to leverage solutions for customers’ use cases.
Customer Support:
Address inquiries and issues promptly, ensuring high customer satisfaction. Collaborate with internal teams to resolve problems and escalate when necessary. Communicate updates and resolutions clearly to customers.
Requirements
Recent Graduate:
A bachelor’s degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply.
Tech Savviness:
Strong technical aptitude and familiarity with SaaS solutions. Ability to grasp complex software systems and explain technical concepts to non-technical audiences.
Customer-Focused Mindset:
Genuine passion for delivering exceptional customer experiences. Strong relationship-building skills and commitment to customer success.
Communication Skills:
Excellent verbal and written communication. Proficiency in English; additional languages are a plus.
Problem-Solving Abilities:
Strong analytical and strategic thinking with the ability to work independently and manage multiple deadlines.
Adaptability and Agility:
Ability to thrive in a fast-paced environment, adapt to changes, and take ownership of initiatives.
Benefits
A supportive place to work with incredible teams worldwide
Genuine career progression opportunities
Attractive remuneration package
100% paid private medical insurance
Flexible working schedule
Monthly "+all hands" and other team-building events
Location: Denver, CO
Note: This posting may include salary ranges and posting dates as part of the job listing history.
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Our team is energetic, creative, and passionate, working together to drive serious value for our customers. A career with VisibleThread is rewarding and challenging. We are a fun team with a flat structure and offer strong career development opportunities as we grow.
Customer Success Manager (CSM) overview:
Our CSMs are trusted advisors for a dedicated portfolio of accounts. They are curious, responsive, and empathetic partners who proactively guide customers to realize the value of our products, owning the post-sale relationship and contributing to retention and growth. The CSM must be technically savvy, with experience presenting software solutions and explaining business outcomes from software use.
Responsibilities
Onboarding and Adoption:
Act as the primary point of contact for new customers, guiding them through onboarding and ensuring smooth implementation of the platform. Provide training and support to drive successful adoption.
Drive Strategic Value:
Understand customers' business goals and identify opportunities to maximize value and ROI from the platform.
Renewals and Upsells:
Proactively identify growth and expansion opportunities within the portfolio. Collaborate with the sales team to drive renewals and upsell opportunities, and provide accurate information about customer health, usage, and potential opportunities.
Master and Teach: Become a product expert and demonstrate how to leverage solutions for customers’ use cases.
Customer Support:
Address inquiries and issues promptly, ensuring high customer satisfaction. Collaborate with internal teams to resolve problems and escalate when necessary. Communicate updates and resolutions clearly to customers.
Requirements
Recent Graduate:
A bachelor’s degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply.
Tech Savviness:
Strong technical aptitude and familiarity with SaaS solutions. Ability to grasp complex software systems and explain technical concepts to non-technical audiences.
Customer-Focused Mindset:
Genuine passion for delivering exceptional customer experiences. Strong relationship-building skills and commitment to customer success.
Communication Skills:
Excellent verbal and written communication. Proficiency in English; additional languages are a plus.
Problem-Solving Abilities:
Strong analytical and strategic thinking with the ability to work independently and manage multiple deadlines.
Adaptability and Agility:
Ability to thrive in a fast-paced environment, adapt to changes, and take ownership of initiatives.
Benefits
A supportive place to work with incredible teams worldwide
Genuine career progression opportunities
Attractive remuneration package
100% paid private medical insurance
Flexible working schedule
Monthly "+all hands" and other team-building events
Location: Denver, CO
Note: This posting may include salary ranges and posting dates as part of the job listing history.
#J-18808-Ljbffr