TK Elevator
Operations Coordinator- Service (Minneapolis)
TK Elevator, Minneapolis, Minnesota, United States, 55400
Overview
Operations Coordinator - Service, Minneapolis, MN. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
Responsibilities
Performs Install Base maintenance as needed. Creates safety inspection tickets.
Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
Acts as liaison between branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
Tracks Operations systems and tool audits.
Assists mechanics with information technology downloads, on mobile devices and input into other systems; orders brochures and tools. Orders new phones and replacements for the service department (N/A if branch has office manager).
Assists managers with safety meetings and maintains documentation (N/A if branch has office manager).
Completes manual payroll entry forms, including daily DVR processing and cost corrections.
Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
Performs research and review for the Service Manager which may include running Account History reports, weekly pre-invoicing reports, high-profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, and researching billable calls.
Sends copies of down payment checks to regional Accounts Receivable. Submits checks sent to the branch for service to lockbox.
Monitors pre-invoicing reports to ensure Safety Inspections are not being processed as Preventative Maintenance tickets.
Assigns tickets to mechanics, as needed.
Compiles data/information for legal for First Report of Incidents and/or lawsuits, and assists office manager and/or contract sales admin to compile required documentation.
Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
Prepares special reports for high-profile customers and provides National Accounts with updates and Requests for Information.
Reviews Work in Progress reports (weekly) and submits to regional billers.
Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
Opens and distributes mail and faxes (N/A if office has office manager).
Codes local Accounts Payable invoices and forwards to Oracle Invoice email (N/A if branch has office manager).
Manages vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor).
Education & Experience
High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
2+ years administrative experience; elevator or adjacent industry preferred.
Oracle database knowledge.
What We Offer Salary range: $27-32 per hour. Final pay offered depends on factors including experience and location. Benefits include medical, dental, vision, flexible spending accounts, life insurance, disability, 401(k), and more as described in plan documents. Relocation assistance may be available for candidates relocating more than 50 miles for this position. PTO, paid holidays, sick leave, and parental leave are offered per applicable plan documents.
Apply & Contact To apply to a position, please click on the Apply Now button. For questions or job-specific requests, use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
#J-18808-Ljbffr
Responsibilities
Performs Install Base maintenance as needed. Creates safety inspection tickets.
Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
Acts as liaison between branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
Tracks Operations systems and tool audits.
Assists mechanics with information technology downloads, on mobile devices and input into other systems; orders brochures and tools. Orders new phones and replacements for the service department (N/A if branch has office manager).
Assists managers with safety meetings and maintains documentation (N/A if branch has office manager).
Completes manual payroll entry forms, including daily DVR processing and cost corrections.
Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
Performs research and review for the Service Manager which may include running Account History reports, weekly pre-invoicing reports, high-profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, and researching billable calls.
Sends copies of down payment checks to regional Accounts Receivable. Submits checks sent to the branch for service to lockbox.
Monitors pre-invoicing reports to ensure Safety Inspections are not being processed as Preventative Maintenance tickets.
Assigns tickets to mechanics, as needed.
Compiles data/information for legal for First Report of Incidents and/or lawsuits, and assists office manager and/or contract sales admin to compile required documentation.
Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
Prepares special reports for high-profile customers and provides National Accounts with updates and Requests for Information.
Reviews Work in Progress reports (weekly) and submits to regional billers.
Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
Opens and distributes mail and faxes (N/A if office has office manager).
Codes local Accounts Payable invoices and forwards to Oracle Invoice email (N/A if branch has office manager).
Manages vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor).
Education & Experience
High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration.
2+ years administrative experience; elevator or adjacent industry preferred.
Oracle database knowledge.
What We Offer Salary range: $27-32 per hour. Final pay offered depends on factors including experience and location. Benefits include medical, dental, vision, flexible spending accounts, life insurance, disability, 401(k), and more as described in plan documents. Relocation assistance may be available for candidates relocating more than 50 miles for this position. PTO, paid holidays, sick leave, and parental leave are offered per applicable plan documents.
Apply & Contact To apply to a position, please click on the Apply Now button. For questions or job-specific requests, use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
#J-18808-Ljbffr