Ticketmaster
Overview
Job Summary – Chargeback Analyst Location: Work from home - Texas, Arizona, Florida Division: Ticketmaster Line Manager: KC Cavender Contract Terms: Full Time What You Will Be Doing
Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery. Handle incoming chargebacks, claims, and retrieval requests, providing documentation for all card brands. Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow up. Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges. Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations. Utilize internal and external tools effectively for payment processing, investigation, and dispute management. Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records. Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information. Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations. Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations. What You Need to Know (or Technical Skills)
Minimum of 2 years of experience in chargebacks, fraud prevention, or payments. Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules. Experience handling international transactions and working with multiple payment processors. Excellent analytical, organizational, and problem-solving skills. Ability to manage multiple priorities and meet deadlines with minimal supervision. Strong written and verbal communication skills, with the ability to clearly convey complex information. Ability to work effectively in a remote environment. Proficiency with dispute management systems and payment platforms is preferred. Demonstrated ability to identify trends and implement process improvements. Strong collaboration skills with experience working cross-functionally across teams. Benefits & Perks
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match Life at Ticketmaster
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our Values
Reliability, Teamwork, Integrity, Belonging. We are committed to the highest standards and to building a culture where all people can be their authentic selves, have an equal voice, and opportunities to thrive. Equal Employment Opportunity
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, disability, marital status, military status, national origin, citizenship, race, sex, gender, gender identity and expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with applicable fair chance laws. We also provide reasonable accommodations to qualified individuals with disabilities and others as required by law. Applicants are invited to identify reasonable accommodations needed to perform the essential functions of the position. Details
Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Entertainment Providers
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Job Summary – Chargeback Analyst Location: Work from home - Texas, Arizona, Florida Division: Ticketmaster Line Manager: KC Cavender Contract Terms: Full Time What You Will Be Doing
Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery. Handle incoming chargebacks, claims, and retrieval requests, providing documentation for all card brands. Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow up. Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges. Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations. Utilize internal and external tools effectively for payment processing, investigation, and dispute management. Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records. Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information. Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations. Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations. What You Need to Know (or Technical Skills)
Minimum of 2 years of experience in chargebacks, fraud prevention, or payments. Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules. Experience handling international transactions and working with multiple payment processors. Excellent analytical, organizational, and problem-solving skills. Ability to manage multiple priorities and meet deadlines with minimal supervision. Strong written and verbal communication skills, with the ability to clearly convey complex information. Ability to work effectively in a remote environment. Proficiency with dispute management systems and payment platforms is preferred. Demonstrated ability to identify trends and implement process improvements. Strong collaboration skills with experience working cross-functionally across teams. Benefits & Perks
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match Life at Ticketmaster
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our Values
Reliability, Teamwork, Integrity, Belonging. We are committed to the highest standards and to building a culture where all people can be their authentic selves, have an equal voice, and opportunities to thrive. Equal Employment Opportunity
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, disability, marital status, military status, national origin, citizenship, race, sex, gender, gender identity and expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with applicable fair chance laws. We also provide reasonable accommodations to qualified individuals with disabilities and others as required by law. Applicants are invited to identify reasonable accommodations needed to perform the essential functions of the position. Details
Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Entertainment Providers
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