Stellantis
Parts and Service Technical Advisor- Las Vegas, NV
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Parts and Service Technical Advisor- Las Vegas, NV
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Stellantis Overview
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor provides technical assistance and fixed operations consultation to Dealer Service Personnel, Fleet and Commercial Customers. The advisor motivates and leads Dealer Service personnel to a higher level of service and parts performance aligned with corporate and industry direction. They assist with resolutions on current unresolved issues to maximize dealer competitiveness, improve customer retention and loyalty. Key Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and resolve final repair attempt situations Represent Stellantis as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation Areas
Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications
Associate's degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service Excel in building positive working relationships, customer satisfaction and issue resolution Self-motivated with demonstrated ability to achieve goals under minimal supervision Willing to relocate Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience Salary
$80,000 to $122,800; pay will depend on experience and location of position. Benefits
Health & Wellbeing: Comprehensive coverage including medical, dental, vision, and prescription drug coverage; short- and long-term disability Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing Time Away from Work: Paid holidays, vacation, and Float/Wellbeing Days Family Benefits: 12 weeks paid parental leave, Domestic Partner Benefits, Family Building Benefit, Life/Disability and other insurances Professional Growth: Annual training, tuition reimbursement and discounts Company Car & More: Company Car Program and Vehicle Discounts for employees and family/friends Additional Details
Company-wide statements: Stellantis assesses candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any protected characteristic. EOE / Disability / Veteran Seniority level
Not Applicable Employment type
Full-time Job function
Industries: Automation Machinery Manufacturing Referrals increase your chances of interviewing at Stellantis.
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Join to apply for the
Parts and Service Technical Advisor- Las Vegas, NV
role at
Stellantis Overview
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor provides technical assistance and fixed operations consultation to Dealer Service Personnel, Fleet and Commercial Customers. The advisor motivates and leads Dealer Service personnel to a higher level of service and parts performance aligned with corporate and industry direction. They assist with resolutions on current unresolved issues to maximize dealer competitiveness, improve customer retention and loyalty. Key Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and resolve final repair attempt situations Represent Stellantis as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation Areas
Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications
Associate's degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service Excel in building positive working relationships, customer satisfaction and issue resolution Self-motivated with demonstrated ability to achieve goals under minimal supervision Willing to relocate Required to travel domestically (61-80%), 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience Salary
$80,000 to $122,800; pay will depend on experience and location of position. Benefits
Health & Wellbeing: Comprehensive coverage including medical, dental, vision, and prescription drug coverage; short- and long-term disability Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing Time Away from Work: Paid holidays, vacation, and Float/Wellbeing Days Family Benefits: 12 weeks paid parental leave, Domestic Partner Benefits, Family Building Benefit, Life/Disability and other insurances Professional Growth: Annual training, tuition reimbursement and discounts Company Car & More: Company Car Program and Vehicle Discounts for employees and family/friends Additional Details
Company-wide statements: Stellantis assesses candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any protected characteristic. EOE / Disability / Veteran Seniority level
Not Applicable Employment type
Full-time Job function
Industries: Automation Machinery Manufacturing Referrals increase your chances of interviewing at Stellantis.
#J-18808-Ljbffr