Urban Pathways
Base pay range
$20.86/hr - $28.16/hr The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Responsibilities
Reporting to the Director of Operations, the Operations Supervisor oversees the operations of the facility, including maintenance, repairs, fire safety, kitchen operations, and security, during the assigned shift. Works closely with the management team to optimize the delivery of program goals and client services. Supervises and provides leadership and training for operations staff during the assigned shift; performs duties of operations staff in their absence (cook, security, maintenance). Ensures safety of clients and staff by complying with all safety requirements. Screens client arrivals for immediate needs, provides services, and/or makes appropriate referrals as mandated by the program. Supervises security staff during the assigned shift; assists in monitoring resident/client medication as required; supervises maintenance and kitchen staff as needed. Enforces building rules and regulations and reports discrepancies to the Director of Operations. Assists with client relocations as needed; supervises building security operations and front-desk duties as needed. Performs emergency response, including CPR, defibrillation, AED, and first aid, as needed. Assesses facility maintenance needs and reports emergency facility issues as required. Oversees incident reporting and log entries during assigned shifts per incident reporting policy. Works with the Director of Operations to monitor staff coverage and ensure compliance. Qualifications
Education and Experience: A high school diploma, GED, or equivalent is preferred. Minimum of two years of building operations and security experience, with at least one year of supervisory experience preferred. Experience with the homeless, people living with mental health conditions, and the substance abuse population is preferred. Good verbal and written communication skills; strong interpersonal skills and the ability to work independently or in a team. Good computer skills (Word, Excel, Outlook, etc.). Licenses: DHS Funded Programs: Coordinator of Fire Safety and Alarm Systems in Homeless Shelters: F80 or ability to obtain within three months of employment based on program needs. Non-DHS Funded Programs: Certificate of Fitness for Supervision of Fire Alarm Systems and Other Related Systems, S-95, or ability to obtain within three months of employment based on program needs. All Programs: First Aid, CPR, AED; Food Handler certification; Valid Security Guard License; Valid driver’s license preferred. Benefits
Healthcare Coverage: Medical, dental, and vision insurance plans. Retirement Savings: A 403(b) plan and a 401(a) with employer contributions. Paid Time Off: Vacation, holidays, and personal days. Professional Development and training opportunities. Flexible Work Arrangements and Wellness Programs. Employee Assistance Program (EAP) and Employee Recognition.
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$20.86/hr - $28.16/hr The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Responsibilities
Reporting to the Director of Operations, the Operations Supervisor oversees the operations of the facility, including maintenance, repairs, fire safety, kitchen operations, and security, during the assigned shift. Works closely with the management team to optimize the delivery of program goals and client services. Supervises and provides leadership and training for operations staff during the assigned shift; performs duties of operations staff in their absence (cook, security, maintenance). Ensures safety of clients and staff by complying with all safety requirements. Screens client arrivals for immediate needs, provides services, and/or makes appropriate referrals as mandated by the program. Supervises security staff during the assigned shift; assists in monitoring resident/client medication as required; supervises maintenance and kitchen staff as needed. Enforces building rules and regulations and reports discrepancies to the Director of Operations. Assists with client relocations as needed; supervises building security operations and front-desk duties as needed. Performs emergency response, including CPR, defibrillation, AED, and first aid, as needed. Assesses facility maintenance needs and reports emergency facility issues as required. Oversees incident reporting and log entries during assigned shifts per incident reporting policy. Works with the Director of Operations to monitor staff coverage and ensure compliance. Qualifications
Education and Experience: A high school diploma, GED, or equivalent is preferred. Minimum of two years of building operations and security experience, with at least one year of supervisory experience preferred. Experience with the homeless, people living with mental health conditions, and the substance abuse population is preferred. Good verbal and written communication skills; strong interpersonal skills and the ability to work independently or in a team. Good computer skills (Word, Excel, Outlook, etc.). Licenses: DHS Funded Programs: Coordinator of Fire Safety and Alarm Systems in Homeless Shelters: F80 or ability to obtain within three months of employment based on program needs. Non-DHS Funded Programs: Certificate of Fitness for Supervision of Fire Alarm Systems and Other Related Systems, S-95, or ability to obtain within three months of employment based on program needs. All Programs: First Aid, CPR, AED; Food Handler certification; Valid Security Guard License; Valid driver’s license preferred. Benefits
Healthcare Coverage: Medical, dental, and vision insurance plans. Retirement Savings: A 403(b) plan and a 401(a) with employer contributions. Paid Time Off: Vacation, holidays, and personal days. Professional Development and training opportunities. Flexible Work Arrangements and Wellness Programs. Employee Assistance Program (EAP) and Employee Recognition.
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