AEG Vision
Licensed Optician role at
AEG Vision Base pay range:
$21.10/hr - $35.10/hr Location: Redmond, Washington, USA Employment type: Part-time Job Description
Licensed Opticians are responsible for selling and dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. Responsibilities
Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services Custom fits glasses and precisely places prescriptions in lenses Develops own clientele from providing outstanding service and obtaining referrals Assists co-workers with difficult or complex areas of product needs and prescriptions Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available Takes and returns patient calls, updating patients on the status of their order and resolving order issues; escalates issues with the Store Manager as necessary Retrieves patient charts and electronic health records Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements Educates patients on proper eyeglass and contact lens care Collects eye and face measurements to ensure proper fit Interprets prescriptions written by optometrist and ophthalmologist Creates work orders for lab technicians, specifying information on lenses needed Follows up on all pending orders; verifies orders are within time guidelines and informs patients of status if delays occur; notifies patient when orders arrive from lab/manufacturer Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and seeking patient feedback Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort; uses various tools for adjustments and repairs Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc. Regularly communicates with technicians and/or store managers, providing additional patient information or asking for order status Inspects the final product for flaws; cleans and polishes lenses Cleans and organizes the work area and maintains overall store cleanliness and visual appeal Restocks retail boards with new merchandise Understands product issues and answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. Collaborates with technicians, front desk associates, managers, and optometrist Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc. Qualifications
High School Diploma State licensure Optical dispensing experience Minimum of one year experience as an Optician strongly preferred Experience with HIPAA requirements preferred Strong organizational skills and attention to detail Strong communication skills (verbal and written) Excellent customer service skills and pleasant demeanor; sales experience preferred Manual dexterity and hand-eye coordination Dependability and punctuality Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours Benefits
401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program HSA/FSA PTO Paid Holidays Benefits applicable to full-time employees Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
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AEG Vision Base pay range:
$21.10/hr - $35.10/hr Location: Redmond, Washington, USA Employment type: Part-time Job Description
Licensed Opticians are responsible for selling and dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business. Responsibilities
Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services Custom fits glasses and precisely places prescriptions in lenses Develops own clientele from providing outstanding service and obtaining referrals Assists co-workers with difficult or complex areas of product needs and prescriptions Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available Takes and returns patient calls, updating patients on the status of their order and resolving order issues; escalates issues with the Store Manager as necessary Retrieves patient charts and electronic health records Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements Educates patients on proper eyeglass and contact lens care Collects eye and face measurements to ensure proper fit Interprets prescriptions written by optometrist and ophthalmologist Creates work orders for lab technicians, specifying information on lenses needed Follows up on all pending orders; verifies orders are within time guidelines and informs patients of status if delays occur; notifies patient when orders arrive from lab/manufacturer Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and seeking patient feedback Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort; uses various tools for adjustments and repairs Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc. Regularly communicates with technicians and/or store managers, providing additional patient information or asking for order status Inspects the final product for flaws; cleans and polishes lenses Cleans and organizes the work area and maintains overall store cleanliness and visual appeal Restocks retail boards with new merchandise Understands product issues and answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc. Collaborates with technicians, front desk associates, managers, and optometrist Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc. Qualifications
High School Diploma State licensure Optical dispensing experience Minimum of one year experience as an Optician strongly preferred Experience with HIPAA requirements preferred Strong organizational skills and attention to detail Strong communication skills (verbal and written) Excellent customer service skills and pleasant demeanor; sales experience preferred Manual dexterity and hand-eye coordination Dependability and punctuality Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours Benefits
401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program HSA/FSA PTO Paid Holidays Benefits applicable to full-time employees Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
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