Bank of America
Academy Design Consultant II – Global Operations
Bank of America, Westlake Village, California, United States, 91361
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This role is responsible for building Academy programs with high complexity and creating job task analysis, learning maps, learning pathways, curriculum builds, and modifications. Key responsibilities include partnering with Academy teammates and Line of Business (LOB) partners to drive performance improvement, readiness initiatives, participation in governance and program management routines, and maintaining project tracking systems. The role involves working on multiple programs and priorities simultaneously and may provide coaching to less experienced teammates.
Responsibilities
Analyzes and designs multiple Academy programs, including developing and deploying deliverables and communications
Aggregates multiple sources of information and details to build and maintain credibility and influence with Academy teammates and stakeholders
Builds training materials that demonstrate learning transference and identifies improvement opportunities to ensure Academy programs are leveraging industry best practices
Partners with Line of Business (LOB) partners to determine readiness/deployment needs and assess program impacts
Supports regulatory/content requests, completes document reviews with key partners, and responds to program specific escalations
Consults with line of business partners on learning solutions, acting as liaison with design and execution teams
Partners with line of business to execute the Academy Learning Plan
Required Qualifications
3+ years in consulting and instructional design role including experience supporting high complexity projects
Experience and strong understanding of adult learning theory
Ability to perform a skills gap analysis
Ability to influence business and vendor partners
Strong project‑management and organization skills
Ability to manage competing priorities effectively
Strong technical skills; advanced knowledge of Microsoft Suite
Attention to detail
Excellent written and verbal communication skills; communicates clearly, crisply, and candidly
Proactive; anticipates needs
Customer‑service and interpersonal skills; calm under pressure
Problem‑solving; ability to quickly solve issues that arise
Ability to build and leverage positive relationships with clients and teammates
Ability to learn and adapt to change
Desired Qualification
Instructional Design experience
Performance consultation experience
Global Operations acumen
Minimum Education High School Diploma / GED / Secondary School or equivalent
Skills
Learning Design and Development
Prioritization
Process Design
Program Management
Relationship Building
Business Process Analysis
Customer and Client Focus
Policies, Procedures, and Guidelines Management
Process Management
Process Simplification
Attention to Detail
Written Communications
Laws and Regulations The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency details US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)
Pay range $99,000.00 - $142,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This role is responsible for building Academy programs with high complexity and creating job task analysis, learning maps, learning pathways, curriculum builds, and modifications. Key responsibilities include partnering with Academy teammates and Line of Business (LOB) partners to drive performance improvement, readiness initiatives, participation in governance and program management routines, and maintaining project tracking systems. The role involves working on multiple programs and priorities simultaneously and may provide coaching to less experienced teammates.
Responsibilities
Analyzes and designs multiple Academy programs, including developing and deploying deliverables and communications
Aggregates multiple sources of information and details to build and maintain credibility and influence with Academy teammates and stakeholders
Builds training materials that demonstrate learning transference and identifies improvement opportunities to ensure Academy programs are leveraging industry best practices
Partners with Line of Business (LOB) partners to determine readiness/deployment needs and assess program impacts
Supports regulatory/content requests, completes document reviews with key partners, and responds to program specific escalations
Consults with line of business partners on learning solutions, acting as liaison with design and execution teams
Partners with line of business to execute the Academy Learning Plan
Required Qualifications
3+ years in consulting and instructional design role including experience supporting high complexity projects
Experience and strong understanding of adult learning theory
Ability to perform a skills gap analysis
Ability to influence business and vendor partners
Strong project‑management and organization skills
Ability to manage competing priorities effectively
Strong technical skills; advanced knowledge of Microsoft Suite
Attention to detail
Excellent written and verbal communication skills; communicates clearly, crisply, and candidly
Proactive; anticipates needs
Customer‑service and interpersonal skills; calm under pressure
Problem‑solving; ability to quickly solve issues that arise
Ability to build and leverage positive relationships with clients and teammates
Ability to learn and adapt to change
Desired Qualification
Instructional Design experience
Performance consultation experience
Global Operations acumen
Minimum Education High School Diploma / GED / Secondary School or equivalent
Skills
Learning Design and Development
Prioritization
Process Design
Program Management
Relationship Building
Business Process Analysis
Customer and Client Focus
Policies, Procedures, and Guidelines Management
Process Management
Process Simplification
Attention to Detail
Written Communications
Laws and Regulations The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency details US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)
Pay range $99,000.00 - $142,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
#J-18808-Ljbffr