Kore1
Overview
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Benefits Specialist - 36483767. About the Role: This is a high-volume, employee-facing role that requires strong knowledge of benefits administration, excellent communication skills, and the ability to deliver clear and empathetic guidance to employees. Responsibilities
Serve as the first point of contact for employees calling with questions related to benefits during the Open Enrollment period (October 27 – November 15). Handle a high call volume (expected 3,000–4,000 calls total across the team during Open Enrollment). Provide accurate, timely, and clear information about health, dental, vision, life insurance, disability, retirement, and other employee benefits. Assist employees in understanding benefit options, enrollment procedures, and eligibility requirements. Document all inquiries, issues, and resolutions in the call tracking system. Continue to support employee benefit inquiries after Open Enrollment ends, when call volumes are expected to decrease. Deliver excellent customer service by demonstrating patience, empathy, and professionalism on every call. Qualifications
Minimum of 3 years of experience in employee benefits, benefits administration, or a related HR role. Strong working knowledge of health & welfare benefits, retirement plans, and open enrollment processes. Exceptional communication skills, with the ability to explain benefits clearly and simply to employees. Strong problem-solving and active-listening skills; customer-service mindset is essential. Proficiency with call tracking systems and standard HR / benefits software. Ability to manage a high call volume efficiently while maintaining quality service. Spanish language skills are a plus. Education
Education :
High School Diploma Compensation depends on experience but is typically
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KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Benefits Specialist - 36483767. About the Role: This is a high-volume, employee-facing role that requires strong knowledge of benefits administration, excellent communication skills, and the ability to deliver clear and empathetic guidance to employees. Responsibilities
Serve as the first point of contact for employees calling with questions related to benefits during the Open Enrollment period (October 27 – November 15). Handle a high call volume (expected 3,000–4,000 calls total across the team during Open Enrollment). Provide accurate, timely, and clear information about health, dental, vision, life insurance, disability, retirement, and other employee benefits. Assist employees in understanding benefit options, enrollment procedures, and eligibility requirements. Document all inquiries, issues, and resolutions in the call tracking system. Continue to support employee benefit inquiries after Open Enrollment ends, when call volumes are expected to decrease. Deliver excellent customer service by demonstrating patience, empathy, and professionalism on every call. Qualifications
Minimum of 3 years of experience in employee benefits, benefits administration, or a related HR role. Strong working knowledge of health & welfare benefits, retirement plans, and open enrollment processes. Exceptional communication skills, with the ability to explain benefits clearly and simply to employees. Strong problem-solving and active-listening skills; customer-service mindset is essential. Proficiency with call tracking systems and standard HR / benefits software. Ability to manage a high call volume efficiently while maintaining quality service. Spanish language skills are a plus. Education
Education :
High School Diploma Compensation depends on experience but is typically
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