Plug Power
Field Service Technician- Amazon SLC2- Salt Lake City, Utah
Plug Power, Salt Lake City, Utah, United States, 84193
Overview
The Field Service Technician will support fuel cell products installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This role involves installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts, and maintaining fuel cells. It requires excellent technical skills as well as strong communication, interpersonal, and motivational abilities due to exposure to customer personnel and electric lift truck operators. Core Duties And Responsibilities
Maintenance and service of fuel cells at customer sites. Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location. Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells. Provide on-call and emergency support service to customers as required. Purchase tools, equipment, and parts for customer service and support as required. May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems. Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells. Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues. Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation. Exhibit and enforce safety procedures in the field or at customer sites. Travel as required for business needs; drive safely and adhere to all traffic laws. Represent Plug Power in a professional manner at all times and in all interactions. Perform other duties as assigned. Education And Experience
Minimum high school diploma or equivalent with technical electrical coursework Three (3) or more years of direct experience in mechanical and electrical troubleshooting Formal training and education may be considered in lieu of direct experience Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle Must be able to lift 50 pounds on a regular basis unassisted Knowledge of lift truck operation and applications is highly preferred General mechanical aptitude is required Computer and software skills applicable to the position (including Word, PowerPoint, Excel, Outlook) Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences Excellent verbal and written communication skills Creativity in solving technical problems Ability to work independently Uncompromising dedication to quality Exceptional time management skills with the ability to handle multiple tasks Punctual and reliable Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power Pay Rate And Benefits
$24.50 - $28.50 We offer a robust total rewards package at Plug, and a brief summary is below: Base salary determined by factors including education, experience, skills, and geography. The pay range may not include local geographic pay variations; geographic differentials discussed during the interview process. Health, Dental & Vision Insurance eligibility starting from the first day of hire 401(k) with 5% company match Bonus eligibility Paid time off including vacation, personal, floating holidays, sick and volunteer time off Paid Holidays Lifestyle Reimbursement Program Education Assistance Global access to mental health support and counseling professionals Employee Assistance Program Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment Type
Full-time Job Function
Engineering and Information Technology Industries
Industrial Machinery Manufacturing
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The Field Service Technician will support fuel cell products installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This role involves installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts, and maintaining fuel cells. It requires excellent technical skills as well as strong communication, interpersonal, and motivational abilities due to exposure to customer personnel and electric lift truck operators. Core Duties And Responsibilities
Maintenance and service of fuel cells at customer sites. Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location. Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells. Provide on-call and emergency support service to customers as required. Purchase tools, equipment, and parts for customer service and support as required. May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems. Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells. Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues. Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation. Exhibit and enforce safety procedures in the field or at customer sites. Travel as required for business needs; drive safely and adhere to all traffic laws. Represent Plug Power in a professional manner at all times and in all interactions. Perform other duties as assigned. Education And Experience
Minimum high school diploma or equivalent with technical electrical coursework Three (3) or more years of direct experience in mechanical and electrical troubleshooting Formal training and education may be considered in lieu of direct experience Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle Must be able to lift 50 pounds on a regular basis unassisted Knowledge of lift truck operation and applications is highly preferred General mechanical aptitude is required Computer and software skills applicable to the position (including Word, PowerPoint, Excel, Outlook) Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences Excellent verbal and written communication skills Creativity in solving technical problems Ability to work independently Uncompromising dedication to quality Exceptional time management skills with the ability to handle multiple tasks Punctual and reliable Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power Pay Rate And Benefits
$24.50 - $28.50 We offer a robust total rewards package at Plug, and a brief summary is below: Base salary determined by factors including education, experience, skills, and geography. The pay range may not include local geographic pay variations; geographic differentials discussed during the interview process. Health, Dental & Vision Insurance eligibility starting from the first day of hire 401(k) with 5% company match Bonus eligibility Paid time off including vacation, personal, floating holidays, sick and volunteer time off Paid Holidays Lifestyle Reimbursement Program Education Assistance Global access to mental health support and counseling professionals Employee Assistance Program Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment Type
Full-time Job Function
Engineering and Information Technology Industries
Industrial Machinery Manufacturing
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