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HME

Technical Training Specialist

HME, Carlsbad, California, United States, 92002

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Technical Training Specialist

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HME

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a

Technical Training Specialist .

What You Will Do In The Position

Manages New Employee Onboarding Program for Production Employees

Works closely with HR management to ensure on-boarding program addresses the needs of employees and their supervisors. Ensures timely completion of new employee orientation and training, including compliance related training.

Facilitates New Employee Training Program ensuring necessary knowledge and skills are attained before new hire begins assembly work.

Continuously evaluates program effectiveness, making improvements as needed.

Develop and Deliver Training Programs & Materials

Partners with Learning & Development Team Members, Department Managers, and Subject Matter Experts (SMEs) to identify and assess technical training needs.

Develops and delivers training programs via various training methods (e.g. classroom, virtual instructor led, e-learning, on-the-job, etc.) and teaching aids.

Evaluates training effectiveness and reports on employee learning progress. Incorporates feedback into ongoing enhancements of the training program.

Coordinates training events, training communication and logistics, and ensures training activities are recorded and tracked accordingly via LMS management.

Keeps current with learning and development trends and resources. Ensures best practices are incorporated into HME training programs.

Manages Training Program for Production Employees

Works closely with management to monitor and address gaps in skills matrix. Assists participants in developing specific skills related to work processes.

Ensures compliance with all Standard Operating Procedures (SOP's), Standard Work (SW) and Work Instructions (WI’s).

Teaches and models technical skills, concepts, resources and tools.

Performs regular recertification of employees’ skills.

Manages LMS for Production-related curriculum. Ensures training activities are recorded and tracked accordingly. Assists with user access issues and provides user training as needed.

Additional Responsibilities

Supports tracking, information uploads/downloads, and troubleshooting ETP (Employee Training Panel) contract.

Provides instructional design assistance for the development and/or editing of internal courses.

Assists the Learning & Development Team with managing the LMS.

Conducts needs assessments for training content creation with SMEs in Manufacturing Department.

What You Will Need To Succeed

Qualifications

Excellent verbal and written communication skills; able to translate and present information appropriate to audience, from assemblers to engineers to management.

Able to ask open-ended questions, listen intently, and facilitate effective conversations and training.

Possesses strong business acumen and demonstrates global and cultural awareness.

Excellent organizational skills and strong attention to details. Able to perform basic inspection techniques.

Proficient in MS Office skills including Word, Outlook, Excel, and PowerPoint.

Proficient in Articulate and RISE, and instructional design skills (e.g. ADDIE)

Experience using precision tools. Ability to use tools such as magnifying glass and other handheld tools.

Knowledge of Lean and previous experience working in a Lean environment a plus.

Knowledge of GMP/QSR/ISO regulations and compliance requirements a plus.

Experience in TWI (Training Within Industry) training methodology a plus.

IPC Certification preferred.

Experience

Minimum of 3 years experience in manufacturing environment

Minimum of 3 years experience delivering training to adult learners.

Education

BA or BS (college graduate) – a plus

Travel

Occasional, as required

The posted pay range, $68,640 to $79,600, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 25 pounds with assistance.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

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