JPMorganChase
Overview
Join us to apply for the
Experience Research Vice President
role at
JPMorganChase . You will pioneer user experience insights, shaping products that resonate with customers and end users, and foster a culture of continuous learning by mentoring and coaching junior researchers and designers while bringing thought leadership to the team. Responsibilities
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to refine the product or feature based on findings Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge Collaborate on workshop design and service design Required Qualifications, Capabilities, And Skills
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative methods Proven ability to conduct various research techniques (ethnography, surveys, interviews, and advanced data analysis) to derive actionable insights for user experience design Demonstrated knowledge of advanced qualitative methods with evidence of implementing findings that improved product or feature design Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization Experience designing high-quality research studies with an iterative mindset and the ability to adapt study parameters to changing product design needs Ability to synthesize findings and present insights to stakeholders in a clear, compelling manner Demonstrated knowledge of the design thinking process Preferred Qualifications, Capabilities, And Skills
Expertise in researching exceptional experiences for affluent customer segments in industries like luxury, hospitality, financial services, travel, or similar white-glove service models Experience conducting research to inform product design Consulting or agency experience is a plus Familiarity with service design research, methods, and artifacts is a plus About Us
Chase is a leading financial services firm offering a broad range of products to households, small businesses, nonprofits and cities. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and we provide reasonable accommodations as needed. Details about compensation and benefits are provided during the hiring process. We offer a competitive total rewards package including base salary, potential incentives, and a range of benefits such as health care coverage, retirement savings, and wellness programs.
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Join us to apply for the
Experience Research Vice President
role at
JPMorganChase . You will pioneer user experience insights, shaping products that resonate with customers and end users, and foster a culture of continuous learning by mentoring and coaching junior researchers and designers while bringing thought leadership to the team. Responsibilities
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to refine the product or feature based on findings Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge Collaborate on workshop design and service design Required Qualifications, Capabilities, And Skills
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative methods Proven ability to conduct various research techniques (ethnography, surveys, interviews, and advanced data analysis) to derive actionable insights for user experience design Demonstrated knowledge of advanced qualitative methods with evidence of implementing findings that improved product or feature design Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization Experience designing high-quality research studies with an iterative mindset and the ability to adapt study parameters to changing product design needs Ability to synthesize findings and present insights to stakeholders in a clear, compelling manner Demonstrated knowledge of the design thinking process Preferred Qualifications, Capabilities, And Skills
Expertise in researching exceptional experiences for affluent customer segments in industries like luxury, hospitality, financial services, travel, or similar white-glove service models Experience conducting research to inform product design Consulting or agency experience is a plus Familiarity with service design research, methods, and artifacts is a plus About Us
Chase is a leading financial services firm offering a broad range of products to households, small businesses, nonprofits and cities. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and we provide reasonable accommodations as needed. Details about compensation and benefits are provided during the hiring process. We offer a competitive total rewards package including base salary, potential incentives, and a range of benefits such as health care coverage, retirement savings, and wellness programs.
#J-18808-Ljbffr