Macy's
Retail Cosmetics Counter Manager - La Mer, Walnut Creek Broadway Plaza - Full Ti
Macy's, Walnut Creek, California, United States, 94598
Overview
Retail Cosmetics Counter Manager - La Mer, Walnut Creek Broadway Plaza - Full Time at Macy's. Base pay range: $18.98/hr - $29.33/hr. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years, with innovations, traditions, and memorable moments that shape the customer experience. Job Overview: As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You’ll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.
Responsibilities
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team—wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You review daily sales goals, stay informed on new launches, top-performing products, and current beauty trends to lead with confidence and deliver exceptional service.
Lead on the floor by welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. Support merchandising updates to keep the space visually appealing and welcoming.
Coach the team to share Loyalty benefits, ensure customers leave with what they need, and end interactions with a sincere thank-you, using the customer’s name where possible.
Model collaboration, honesty, and care to support peers so the whole team can better serve customers and communities.
Strive for excellence by continually improving, achieving sales goals, and learning from others to deliver individual and store results.
Qualifications / What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting relationships with clients and drive client development through outreach and follow-up.
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed on new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Must be able to: understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules/procedures in English.
Essential Physical Requirements
This position requires talking, lifting, constant movement, standing, and reaching with arms and hands.
Standing for extended periods; lifting at least 25 lbs; stooping, kneeling, crouching, climbing ladders; reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld devices to perform job functions, including processing transactions.
Benefits and What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health coverage and a 401(k) match, paid time off and holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
About Us This is a great time to join Macy’s. Whether helping a customer find the perfect gift or contributing to various parts of the business, Macy’s offers opportunities to be part of memorable moments in people’s lives. Macy’s is an Equal Opportunity Employer, committed to an inclusive work environment.
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.
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Retail Cosmetics Counter Manager - La Mer, Walnut Creek Broadway Plaza - Full Time at Macy's. Base pay range: $18.98/hr - $29.33/hr. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years, with innovations, traditions, and memorable moments that shape the customer experience. Job Overview: As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You’ll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.
Responsibilities
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team—wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You review daily sales goals, stay informed on new launches, top-performing products, and current beauty trends to lead with confidence and deliver exceptional service.
Lead on the floor by welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. Support merchandising updates to keep the space visually appealing and welcoming.
Coach the team to share Loyalty benefits, ensure customers leave with what they need, and end interactions with a sincere thank-you, using the customer’s name where possible.
Model collaboration, honesty, and care to support peers so the whole team can better serve customers and communities.
Strive for excellence by continually improving, achieving sales goals, and learning from others to deliver individual and store results.
Qualifications / What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting relationships with clients and drive client development through outreach and follow-up.
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed on new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Must be able to: understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules/procedures in English.
Essential Physical Requirements
This position requires talking, lifting, constant movement, standing, and reaching with arms and hands.
Standing for extended periods; lifting at least 25 lbs; stooping, kneeling, crouching, climbing ladders; reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and handheld devices to perform job functions, including processing transactions.
Benefits and What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health coverage and a 401(k) match, paid time off and holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
About Us This is a great time to join Macy’s. Whether helping a customer find the perfect gift or contributing to various parts of the business, Macy’s offers opportunities to be part of memorable moments in people’s lives. Macy’s is an Equal Opportunity Employer, committed to an inclusive work environment.
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.
#J-18808-Ljbffr