Santander Bank, N.A.
Branch Operations Manager, Union Street Branch, New Bedford, MA
Santander Bank, N.A., New Bedford, Massachusetts, us, 02746
Branch Operations Manager, Union Street Branch, New Bedford, MA
As Branch Operations Manager, you ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth. You oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements, minimizing operational risks tied to cash handling and transactions. You enhance the customer experience by ensuring smooth transaction processing, resolving issues promptly, managing the lobby, and creating a welcoming environment. You serve as a trusted expert, providing clarity on policies, guidance on execution and assistance with escalations.
Responsibilities
Assist customers with various transactions, including deposits, withdrawals and payments.
Oversee operational risk control measures to safeguard branch assets, including Vault and ATM custodianship.
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
Effective lobby management to optimize customer flow and engagement.
Resolve customer issues promptly and effectively.
Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty.
Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
Conduct cash counts and maintain accurate audit logs.
Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Utilize data-driven decision-making to improve branch performance and operational efficiency.
Assist colleagues in achieving their developmental goals and career aspirations.
Responsibilities may extend to supporting nearby branch locations based on business necessity or as required based on branch designation.
What You Bring
Bilingual English/Spanish Preferred.
High school diploma, GED or equivalent education – Required.
3+ years demonstrated successful experience in branch banking or a related operations/support function – Required. (OR)
12+ months Santander-related experience related to the essential functions and responsibilities of the Branch Operations Manager role. District Executive, District Operations Manager and Region President endorsement of performance – Required. (AND)
18+ months cash handling experience – Required. (AND)
18+ months customer service experience within a high volume, fast paced and constantly changing environment – Required.
Proficient in cash handling and maintaining audit logs.
Excellent customer service skills and a passion for helping others.
Proven ability to build relationships and enhance customer experience.
Strong problem-solving skills with a proactive approach to issue resolution.
Proficient in using digital tools and technology to enhance customer engagement.
Ability to make data-driven decisions to improve operational outcomes.
Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
Ability to work in a fast-paced environment and manage multiple priorities.
Excellent communication, consultative and influence skills both verbal and written.
Self-motivated to succeed in a goal driven environment.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Certifications
No Certifications listed for this job.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
What Else You Need To Know The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range: Minimum $34,500.00 USD – Maximum $60,000.00 USD
Employer Information EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
What To Do Next: If this sounds like a role you are interested in, then please apply. If you require any assistance or accommodation due to a disability or any other reason, please contact TAOps@santander.us to discuss your needs.
Primary Location: New Bedford, MA. Other Locations: Massachusetts-New Bedford, Massachusetts-New Bedford
Organization: Santander Bank N.A. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Referrals increase your chances of interviewing at Santander Bank, N.A. by 2x. Get notified about new Branch Operations Manager jobs in New Bedford, MA.
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Responsibilities
Assist customers with various transactions, including deposits, withdrawals and payments.
Oversee operational risk control measures to safeguard branch assets, including Vault and ATM custodianship.
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
Effective lobby management to optimize customer flow and engagement.
Resolve customer issues promptly and effectively.
Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty.
Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
Conduct cash counts and maintain accurate audit logs.
Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Utilize data-driven decision-making to improve branch performance and operational efficiency.
Assist colleagues in achieving their developmental goals and career aspirations.
Responsibilities may extend to supporting nearby branch locations based on business necessity or as required based on branch designation.
What You Bring
Bilingual English/Spanish Preferred.
High school diploma, GED or equivalent education – Required.
3+ years demonstrated successful experience in branch banking or a related operations/support function – Required. (OR)
12+ months Santander-related experience related to the essential functions and responsibilities of the Branch Operations Manager role. District Executive, District Operations Manager and Region President endorsement of performance – Required. (AND)
18+ months cash handling experience – Required. (AND)
18+ months customer service experience within a high volume, fast paced and constantly changing environment – Required.
Proficient in cash handling and maintaining audit logs.
Excellent customer service skills and a passion for helping others.
Proven ability to build relationships and enhance customer experience.
Strong problem-solving skills with a proactive approach to issue resolution.
Proficient in using digital tools and technology to enhance customer engagement.
Ability to make data-driven decisions to improve operational outcomes.
Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
Ability to work in a fast-paced environment and manage multiple priorities.
Excellent communication, consultative and influence skills both verbal and written.
Self-motivated to succeed in a goal driven environment.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Certifications
No Certifications listed for this job.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
What Else You Need To Know The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range: Minimum $34,500.00 USD – Maximum $60,000.00 USD
Employer Information EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
What To Do Next: If this sounds like a role you are interested in, then please apply. If you require any assistance or accommodation due to a disability or any other reason, please contact TAOps@santander.us to discuss your needs.
Primary Location: New Bedford, MA. Other Locations: Massachusetts-New Bedford, Massachusetts-New Bedford
Organization: Santander Bank N.A. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Referrals increase your chances of interviewing at Santander Bank, N.A. by 2x. Get notified about new Branch Operations Manager jobs in New Bedford, MA.
#J-18808-Ljbffr