JPMorganChase
Client Service Team Lead - Vice President
JPMorganChase, Chicago, Illinois, United States, 60290
Overview
Join our dynamic team as a Client Service Lead, where you will play a pivotal role in managing and developing a team of Client Service Account Managers. This role is within Payments and requires leading and training a team of newly on-boarded associates, providing guidance, mentorship, and structured development to ensure readiness for client portfolio responsibilities. Responsibilities
Manage and develop a team of professional CSAMs (Client Service Account Managers) new to Global Corporate Banking, preparing them to independently manage client portfolios Conduct daily, weekly, monthly staff meetings/check-ins to oversee progress and ensure attainment of necessary skills, product knowledge, and client service expertise Track client requests in real-time and analyze data to identify trends, monitor metrics, case hygiene, and product quality control Serve as a direct point of contact with strong product knowledge to resolve client requests and achieve full resolution Foster a collaborative, learning-focused team environment with accountability and professional growth Ensure processes align with specifications to meet financial and headcount targets Partner with senior leadership to identify high-potential associates and create tailored development plans aligned with business objectives and client needs Required Qualifications, Capabilities And Skills
5 years of managerial, leadership, and training experience 5 years of experience in Client Service Professional presentation experience, both in-person and virtually Strong oral and written communication skills Extensive project management experience Comprehensive understanding of Treasury Services products and market knowledge Ability to influence others and drive decisions Multi-tasking, time management, and organizational skills Excellent problem-solving and analytical skills Expert in MS Office and a variety of Business Applications Preferred Qualifications, Capabilities, And Skills
Ability to perform root cause analysis and guide product enhancements About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. Benefits
We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in cash and/or equity. We also offer a range of benefits including comprehensive health care coverage, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Details about total compensation and benefits will be provided during the hiring process. Equal Opportunity
We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected characteristics. We make reasonable accommodations for religious practices, beliefs, and mental health or disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions rely on us in more than 100 countries for strategic advice, capital raising, risk management and liquidity.
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Join our dynamic team as a Client Service Lead, where you will play a pivotal role in managing and developing a team of Client Service Account Managers. This role is within Payments and requires leading and training a team of newly on-boarded associates, providing guidance, mentorship, and structured development to ensure readiness for client portfolio responsibilities. Responsibilities
Manage and develop a team of professional CSAMs (Client Service Account Managers) new to Global Corporate Banking, preparing them to independently manage client portfolios Conduct daily, weekly, monthly staff meetings/check-ins to oversee progress and ensure attainment of necessary skills, product knowledge, and client service expertise Track client requests in real-time and analyze data to identify trends, monitor metrics, case hygiene, and product quality control Serve as a direct point of contact with strong product knowledge to resolve client requests and achieve full resolution Foster a collaborative, learning-focused team environment with accountability and professional growth Ensure processes align with specifications to meet financial and headcount targets Partner with senior leadership to identify high-potential associates and create tailored development plans aligned with business objectives and client needs Required Qualifications, Capabilities And Skills
5 years of managerial, leadership, and training experience 5 years of experience in Client Service Professional presentation experience, both in-person and virtually Strong oral and written communication skills Extensive project management experience Comprehensive understanding of Treasury Services products and market knowledge Ability to influence others and drive decisions Multi-tasking, time management, and organizational skills Excellent problem-solving and analytical skills Expert in MS Office and a variety of Business Applications Preferred Qualifications, Capabilities, And Skills
Ability to perform root cause analysis and guide product enhancements About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. Benefits
We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in cash and/or equity. We also offer a range of benefits including comprehensive health care coverage, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Details about total compensation and benefits will be provided during the hiring process. Equal Opportunity
We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected characteristics. We make reasonable accommodations for religious practices, beliefs, and mental health or disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions rely on us in more than 100 countries for strategic advice, capital raising, risk management and liquidity.
#J-18808-Ljbffr