Intercontinental Exchange
Overview
Job Purpose
We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start‑up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts – combining ever‑expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.
The Application Engineering team provides top‑tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). This Engineer will create and maintain availability and high‑performance of various applications in mixed UNIX and Windows development, in both non‑production and production environments. This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.
Responsibilities
Design, plan and implementation of integrated solutions
Tune systems for maximum available performance
Respond to and assist in production operations in a 24/7 environment
Troubleshoot and resolve issues both proactively and as discovered
Application support and administration for SWIFT, IBM MQ, Tableau and other applications
Manage application configurations, patch Levels and Evolution Paths
Provide technical analysis, resolve problems, and propose solutions
Provide support to and coordinate with developers, operations staff, release engineers, and end‑users
Educate and mentor team members and operations staff
Participate in a weekly on‑call rotation for after‑hours support and change events
Knowledge and Experience
Bachelor's degree in CIS or equivalent experience in Systems Engineering/Information Technology
3+ years proven experience with third party application support
Strong initiative to learn and assimilate new software/technologies and improve business processes
Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)
Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non‑Prod)
Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
Top‑tier analytics and problem solving
Ability to work in a fast‑paced service‑oriented team environment
Customer focused, and dedicated to the best possible user experience
Communicate effectively with both technical and business resources
Desired Knowledge and Experience
Experience in automation tool development and methodologies, like Ansible and Puppet
Strong understanding of project management, organization, and time management
Experience with Sterling Integrator and MQ
Experience with Tableau
Basic understanding of SQL Database concepts (Oracle, MySQL)
Experience with LDAP systems
Illinois Base Salary Range The expected base salary for this role, if located in Illinois, is between $90,000 - 120,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full‑time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
New York Base Salary Range The expected base salary for this role, if located in New York, is between $113,300 - 128,800 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full‑time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
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The Application Engineering team provides top‑tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). This Engineer will create and maintain availability and high‑performance of various applications in mixed UNIX and Windows development, in both non‑production and production environments. This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.
Responsibilities
Design, plan and implementation of integrated solutions
Tune systems for maximum available performance
Respond to and assist in production operations in a 24/7 environment
Troubleshoot and resolve issues both proactively and as discovered
Application support and administration for SWIFT, IBM MQ, Tableau and other applications
Manage application configurations, patch Levels and Evolution Paths
Provide technical analysis, resolve problems, and propose solutions
Provide support to and coordinate with developers, operations staff, release engineers, and end‑users
Educate and mentor team members and operations staff
Participate in a weekly on‑call rotation for after‑hours support and change events
Knowledge and Experience
Bachelor's degree in CIS or equivalent experience in Systems Engineering/Information Technology
3+ years proven experience with third party application support
Strong initiative to learn and assimilate new software/technologies and improve business processes
Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)
Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non‑Prod)
Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
Top‑tier analytics and problem solving
Ability to work in a fast‑paced service‑oriented team environment
Customer focused, and dedicated to the best possible user experience
Communicate effectively with both technical and business resources
Desired Knowledge and Experience
Experience in automation tool development and methodologies, like Ansible and Puppet
Strong understanding of project management, organization, and time management
Experience with Sterling Integrator and MQ
Experience with Tableau
Basic understanding of SQL Database concepts (Oracle, MySQL)
Experience with LDAP systems
Illinois Base Salary Range The expected base salary for this role, if located in Illinois, is between $90,000 - 120,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full‑time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
New York Base Salary Range The expected base salary for this role, if located in New York, is between $113,300 - 128,800 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full‑time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
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