Santander Bank, N.A.
Sr. Associate, Business Analytics and Operations, Boston, MA
Santander Bank, N.A., Boston, Massachusetts, us, 02298
Overview
Sr. Associate, Business Analytics and Operations, Boston, MA. Join Santander Bank, N.A. in a strategic analytics/operations role focused on data-driven decision making, cross-functional collaboration, and operational efficiency across Santander holdings USA. What You Will Do (Responsibilities)
Conduct information gathering, strategic research, organization and business process analytics to support business cases for change management, new business growth and existing business maintenance. Navigate existing data sources, construct insights and improve data quality across multiple business units and/or internal/external sources. Define and develop analytical approaches to complex issues; standardize and operationalize findings and explain how data-driven decision making will impact teams, functions or business units. Lead system change processes from requirements through implementation, provide follow-on support, incorporate feedback, and test against forecasted change strategies. Drive communication across internal stakeholders to structure a win-win culture; support other business units’ resource requests as needed. Understand risk mitigation strategies across diverse groups and establish new ones when deploying new workflows in matrixed, international environments. Develop consultative partnerships with internal teams and leaders to understand strategic objectives, KPIs and reporting requirements. Arrange meetings with key stakeholders, build agendas aligned with strategic outcomes of the organization and business units. Communicate with internal teams to stay informed about operations and be familiar with company practices related to metrics, performance indicators, and reporting protocols. Lead strategic initiatives and special projects of importance for the function or business unit; act as a technical leader for ad-hoc reporting or project needs. Collaborate with senior leaders to ensure analytical and reporting needs are aligned with business and operating results; provide guidance to less experienced staff. Assign work, monitor quality and completion of projects; contribute to achievement of function or business unit objectives. Support data-driven decision-making by team, function or business unit leaders. What You Bring (Qualifications)
Bachelor’s Degree or equivalent work experience in Data Science, Finance, Accounting, Business Administration or related field; required. 9+ years of relevant experience in business planning, project and financial analysis; required. 9+ years of experience with analytics, process recommendations, and complaint standards (monitoring and evaluating); required. Advanced knowledge of systems coordination, process/product reviews, and development of management information requirements for related functions. Ability to consult, build and maintain solid working relationships inside and outside the department; ability to report priorities/metrics to senior management. Ability to manage multiple small to medium projects simultaneously; strong data analysis and presentation capabilities. Experience working in a matrix environment and building partnerships across all levels; advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint). Excellent verbal, written, and interpersonal communication; knowledge of banking products, services, policies, procedures and risk management; strong attention to detail. Certifications
No Certifications listed for this job. Nice-to-Haves
Established work history or equivalent demonstrated through a mix of work experience, training, military service, or education. Experience with Microsoft Office products; project or program management experience; understanding of key money movement rails. Experience building on, integrating and cleaning data from various sources. What Else You Need To Know
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the range is based on a 40-hour work week. Compensation varies by skills, experience, training, licensure and location. Base Pay Range Minimum: $93,750.00 USD Maximum: $160,000.00 USD Link To Santander Benefits Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture We embrace a strong risk culture and all professionals are expected to take a proactive approach toward risk management. EEO Statement Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required. Depending on location, occasional moving and lifting light equipment may be required. Employer Rights This job description does not list all duties. The employer reserves the right to revise the description at any time. This description is not a contract for employment and either party may terminate at any time for any reason. What To Do Next If this sounds like a role you are interested in, please apply. We are committed to an inclusive and accessible application process. If you require assistance due to a disability, please contact TAOps@santander.us. Primary Location:
Boston, MA;
Other Locations:
Massachusetts-Boston, New York-New York, Florida-Coconut Grove Organization:
Santander Bank N.A. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
#J-18808-Ljbffr
Sr. Associate, Business Analytics and Operations, Boston, MA. Join Santander Bank, N.A. in a strategic analytics/operations role focused on data-driven decision making, cross-functional collaboration, and operational efficiency across Santander holdings USA. What You Will Do (Responsibilities)
Conduct information gathering, strategic research, organization and business process analytics to support business cases for change management, new business growth and existing business maintenance. Navigate existing data sources, construct insights and improve data quality across multiple business units and/or internal/external sources. Define and develop analytical approaches to complex issues; standardize and operationalize findings and explain how data-driven decision making will impact teams, functions or business units. Lead system change processes from requirements through implementation, provide follow-on support, incorporate feedback, and test against forecasted change strategies. Drive communication across internal stakeholders to structure a win-win culture; support other business units’ resource requests as needed. Understand risk mitigation strategies across diverse groups and establish new ones when deploying new workflows in matrixed, international environments. Develop consultative partnerships with internal teams and leaders to understand strategic objectives, KPIs and reporting requirements. Arrange meetings with key stakeholders, build agendas aligned with strategic outcomes of the organization and business units. Communicate with internal teams to stay informed about operations and be familiar with company practices related to metrics, performance indicators, and reporting protocols. Lead strategic initiatives and special projects of importance for the function or business unit; act as a technical leader for ad-hoc reporting or project needs. Collaborate with senior leaders to ensure analytical and reporting needs are aligned with business and operating results; provide guidance to less experienced staff. Assign work, monitor quality and completion of projects; contribute to achievement of function or business unit objectives. Support data-driven decision-making by team, function or business unit leaders. What You Bring (Qualifications)
Bachelor’s Degree or equivalent work experience in Data Science, Finance, Accounting, Business Administration or related field; required. 9+ years of relevant experience in business planning, project and financial analysis; required. 9+ years of experience with analytics, process recommendations, and complaint standards (monitoring and evaluating); required. Advanced knowledge of systems coordination, process/product reviews, and development of management information requirements for related functions. Ability to consult, build and maintain solid working relationships inside and outside the department; ability to report priorities/metrics to senior management. Ability to manage multiple small to medium projects simultaneously; strong data analysis and presentation capabilities. Experience working in a matrix environment and building partnerships across all levels; advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint). Excellent verbal, written, and interpersonal communication; knowledge of banking products, services, policies, procedures and risk management; strong attention to detail. Certifications
No Certifications listed for this job. Nice-to-Haves
Established work history or equivalent demonstrated through a mix of work experience, training, military service, or education. Experience with Microsoft Office products; project or program management experience; understanding of key money movement rails. Experience building on, integrating and cleaning data from various sources. What Else You Need To Know
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the range is based on a 40-hour work week. Compensation varies by skills, experience, training, licensure and location. Base Pay Range Minimum: $93,750.00 USD Maximum: $160,000.00 USD Link To Santander Benefits Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture We embrace a strong risk culture and all professionals are expected to take a proactive approach toward risk management. EEO Statement Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required. Depending on location, occasional moving and lifting light equipment may be required. Employer Rights This job description does not list all duties. The employer reserves the right to revise the description at any time. This description is not a contract for employment and either party may terminate at any time for any reason. What To Do Next If this sounds like a role you are interested in, please apply. We are committed to an inclusive and accessible application process. If you require assistance due to a disability, please contact TAOps@santander.us. Primary Location:
Boston, MA;
Other Locations:
Massachusetts-Boston, New York-New York, Florida-Coconut Grove Organization:
Santander Bank N.A. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
#J-18808-Ljbffr