U.S. Bank
Client Relationship Consultant 2 (Banker) - St. Louis, MO N. Tucker Blvd.
U.S. Bank, Saint Louis, Missouri, United States, 63146
Overview
At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better financial decisions and supporting communities to grow and succeed. A career with U.S. Bank offers opportunities to discover what makes you thrive from Day One. Job Description
Client Relationship Consultants build relationships with customers across in-person, by appointment, and virtual channels to provide trusted financial counsel with a digital-first mindset. They assess and address customers’ banking needs, obtain and process account information, demonstrate and educate clients on deposit and loan products, and recommend solutions aligned with each customer’s goals. Key responsibilities include proactive outreach and follow-up, learning about clients’ financial needs and channel preferences, identifying solutions for new and existing clients, maintaining knowledge of consumer and business banking products (including digital products), delivering a consistent and optimal client experience, greeting clients, processing basic transactions, and collaborating with branch teams to serve clients. The role also involves opening new accounts, processing service requests, submitting credit applications, and educating clients on self-service digital products to meet financial needs. Leverages available resources and technologies to optimize the client experience with operational excellence and accuracy.
Qualifications
Basic Qualifications
High school diploma or equivalent Typically three to four years of job-related retail banking experience or a combination of experience and commensurate training Preferred Skills/Experience
Proven ability to build and foster client relationships through proactive outreach and follow-up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank policies, procedures and support systems Proven customer service and interpersonal skills Experience with using and demonstrating digital products and self-service technologies Ability to identify a customer’s true needs with a digital-first mindset Demonstrated ability to recommend solutions that meet customer needs both reactively and proactively Experience in the financial services industry preferred
Disability Accommodations
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits
Our benefits and total rewards consider team members’ whole selves and what may be needed to thrive inside and outside work. Benefits include (varies by role, location or hours): Healthcare (medical, dental, vision) Basic and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacations (2–5 weeks, depending on salary grade and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave accruals
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected by law.
Legal Notices
E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program where required. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location listed first. Actual range may differ by location. Benefits and compensation are subject to eligibility requirements. Pay Range: $20.00 - $22.50.
Posting may be closed earlier due to high volume of applicants.
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At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better financial decisions and supporting communities to grow and succeed. A career with U.S. Bank offers opportunities to discover what makes you thrive from Day One. Job Description
Client Relationship Consultants build relationships with customers across in-person, by appointment, and virtual channels to provide trusted financial counsel with a digital-first mindset. They assess and address customers’ banking needs, obtain and process account information, demonstrate and educate clients on deposit and loan products, and recommend solutions aligned with each customer’s goals. Key responsibilities include proactive outreach and follow-up, learning about clients’ financial needs and channel preferences, identifying solutions for new and existing clients, maintaining knowledge of consumer and business banking products (including digital products), delivering a consistent and optimal client experience, greeting clients, processing basic transactions, and collaborating with branch teams to serve clients. The role also involves opening new accounts, processing service requests, submitting credit applications, and educating clients on self-service digital products to meet financial needs. Leverages available resources and technologies to optimize the client experience with operational excellence and accuracy.
Qualifications
Basic Qualifications
High school diploma or equivalent Typically three to four years of job-related retail banking experience or a combination of experience and commensurate training Preferred Skills/Experience
Proven ability to build and foster client relationships through proactive outreach and follow-up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank policies, procedures and support systems Proven customer service and interpersonal skills Experience with using and demonstrating digital products and self-service technologies Ability to identify a customer’s true needs with a digital-first mindset Demonstrated ability to recommend solutions that meet customer needs both reactively and proactively Experience in the financial services industry preferred
Disability Accommodations
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits
Our benefits and total rewards consider team members’ whole selves and what may be needed to thrive inside and outside work. Benefits include (varies by role, location or hours): Healthcare (medical, dental, vision) Basic and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacations (2–5 weeks, depending on salary grade and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave accruals
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected by law.
Legal Notices
E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program where required. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location listed first. Actual range may differ by location. Benefits and compensation are subject to eligibility requirements. Pay Range: $20.00 - $22.50.
Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr