T-MOBILE USA, Inc.
Store In Store Mobile Associate - Retail Sales
T-MOBILE USA, Inc., Denver, Colorado, United States, 80285
Job Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates must exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Leverage digital self‑serve tools during customer interactions and onboarding. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions centered on helping customers understand how to self‑serve via the T‑Mobile app.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems. Review personal results, current promotions, and updates on the Hub to remain Customer Ready at all times. Continuously learn and improve skills to provide the best experience. Partner with nearby store locations to properly onboard customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk assets, and report lost keys or assets to manager.
Customer obsessed: passionate, friendly and engaging with customers. Build rapport, trust and loyalty with every interaction. Exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers.
Build relationships with nearby leadership and teams to support the customer experience from account set‑up, device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
At least 6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction – passionate customer advocate with the desire to connect and have fun with customers. Effective at balancing customer experience and performance goals. (Required)
Team Building – desire to be part of the T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices while providing resolutions to issues. (Required)
Retail Sales – competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel No
Hourly Base Pay $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays and other benefits. Additional benefits include mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Equal Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500.
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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates must exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Leverage digital self‑serve tools during customer interactions and onboarding. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions centered on helping customers understand how to self‑serve via the T‑Mobile app.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems. Review personal results, current promotions, and updates on the Hub to remain Customer Ready at all times. Continuously learn and improve skills to provide the best experience. Partner with nearby store locations to properly onboard customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk assets, and report lost keys or assets to manager.
Customer obsessed: passionate, friendly and engaging with customers. Build rapport, trust and loyalty with every interaction. Exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers.
Build relationships with nearby leadership and teams to support the customer experience from account set‑up, device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
At least 6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction – passionate customer advocate with the desire to connect and have fun with customers. Effective at balancing customer experience and performance goals. (Required)
Team Building – desire to be part of the T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices while providing resolutions to issues. (Required)
Retail Sales – competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel No
Hourly Base Pay $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays and other benefits. Additional benefits include mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Equal Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500.
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