Zumiez
Overview
Position Title:
The Zumiez Stash Rewards Manager
Department:
Brand Marketing
Reports To:
Marketing Director
FLSA Status:
Non-Exempt – Full Time
Location:
In-office at the Lynnwood Home Office (No Remote)
Salary:
$36.06 - $40.87 Hour (DOE)
Benefits:
Medical, Dental, Vision, Stock Purchase Program, 401(k), Product Discount
POSITION PURPOSE
The Zumiez Stash is Zumiez’s rewards program, connecting customers to limited-edition products and unique experiences. Members earn points for shopping and engaging with the Zumiez community, redeeming them for exclusive rewards and one-of-a-kind experiences.
As the Zumiez Stash Rewards Manager, you will play a pivotal role in curating an exciting and trendsetting assortment of rewards that drive The Zumiez Stash’s success—shaping the program’s strategy and creating a personalized experience for our customers.
Collaborating with the Brand Marketing team, you will lead the development and execution of our rewards program acquisition strategies, manage vendor relationships, and optimize inventory levels to drive reward redemptions, points burn, and member acquisition.
Leveraging your market insights, data-driven analysis, CRM knowledge, and understanding of Gen Z/Gen A culture, you will lead rewards assortment planning, promotional activities, and vendor negotiations to maintain a steady flow of relevant, in-demand rewards.
As part of a small, dynamic, multi-hat-wearing team, qualified individuals must thrive in a fast-paced, rapidly changing environment; be self-motivated, flexible, collaborative, organized, and detail-oriented; and demonstrate confidence, diplomacy, and strong problem-solving skills when managing competing priorities.
JOB DUTIES & RESPONSIBILITIES
Reward Acquisition:
Develop and execute reward acquisition strategies, identify emerging trends, and curate an on-trend assortment that aligns with loyalty program goals and customer preferences.
Promotion Planning:
Build creative marketing promotions to drive engagement with the Zumiez brand across all marketing initiatives through The Zumiez Stash.
Team Management:
Lead, mentor, and inspire team members supporting program execution.
Vendor Management:
Build and maintain relationships with brand partners, conducting negotiations and managing purchase orders, invoices, and deliveries to ensure timely and accurate receipt of merchandise.
Cross-Functional Collaboration:
Collaborate with cross-functional teams—including buying, digital marketing, operations, and creative—to ensure alignment on TZS strategies, promotional activities, and inventory management.
Market Research:
Conduct market research and competitive analysis to stay informed about industry trends and customer preferences, using insights to inform acquisition decisions.
Inventory Management:
Optimize inventory levels to achieve redemption and points economy targets, monitor stock levels, and recommend replenishment or markdowns as needed.
Data Analysis & Reporting:
Analyze redemptions, inventory, and engagement data to identify opportunities, provide insights, and prepare regular performance reports.
Customer Engagement Strategy:
Partner with Marketing and Digital teams to test and evolve how rewards are surfaced in the app and in-store, ensuring a seamless and engaging customer experience.
Loyalty Technology Coordination:
Collaborate with IT and external vendors (e.g., CrowdTwist, Twilio) to ensure smooth technical integration of rewards, inventory, and promotional data.
JOB REQUIREMENTS & QUALIFICATIONS
2–4 years of retail or loyalty program experience (experience in rewards, merchandising, or CRM preferred)
Bachelor’s degree or equivalent combination of education and work experience
Ability to travel to domestic markets and national events
Understanding and application of “retail math” and business analysis
Strong Excel, Word, and PowerPoint skills (experience with analytics dashboards and CRM tools a plus)
Ability to think critically and solve problems
Skilled at gathering and analyzing data and communicating insights clearly
Experience with customer segmentation, lifecycle marketing, or loyalty KPIs (strongly preferred)
Strong organizational and time management skills with adaptability to change and deadlines
Self-accountable, self-motivated, and goal-oriented
Collaborative leadership style with the ability to influence cross-functional teams
High integrity and sound judgment
Passion for youth culture and creative brand experiences
PHYSICAL DEMANDS & WORK ENVIRONMENT
Constantly operates a computer and other office productivity machinery
Must be able to distinguish and inspect materials on product
THIS FULL-TIME ROLE IS BENEFIT ELIGIBLE AND OFFERS:
Health, vision, and dental insurance
Basic and supplemental life insurance
Disability insurance
401(k) plan
Employee stock purchase plan
Paid parental leave
Vacation
Employee Assistance Program
Healthcare and Dependent Care Flexible Spending Accounts
Zumiez merchandise discount
COMPENSATION FOR ROLE IN ADDITION TO BASE SALARY
Bonus eligibility
Equity eligibility
Stock grant
#J-18808-Ljbffr
The Zumiez Stash Rewards Manager
Department:
Brand Marketing
Reports To:
Marketing Director
FLSA Status:
Non-Exempt – Full Time
Location:
In-office at the Lynnwood Home Office (No Remote)
Salary:
$36.06 - $40.87 Hour (DOE)
Benefits:
Medical, Dental, Vision, Stock Purchase Program, 401(k), Product Discount
POSITION PURPOSE
The Zumiez Stash is Zumiez’s rewards program, connecting customers to limited-edition products and unique experiences. Members earn points for shopping and engaging with the Zumiez community, redeeming them for exclusive rewards and one-of-a-kind experiences.
As the Zumiez Stash Rewards Manager, you will play a pivotal role in curating an exciting and trendsetting assortment of rewards that drive The Zumiez Stash’s success—shaping the program’s strategy and creating a personalized experience for our customers.
Collaborating with the Brand Marketing team, you will lead the development and execution of our rewards program acquisition strategies, manage vendor relationships, and optimize inventory levels to drive reward redemptions, points burn, and member acquisition.
Leveraging your market insights, data-driven analysis, CRM knowledge, and understanding of Gen Z/Gen A culture, you will lead rewards assortment planning, promotional activities, and vendor negotiations to maintain a steady flow of relevant, in-demand rewards.
As part of a small, dynamic, multi-hat-wearing team, qualified individuals must thrive in a fast-paced, rapidly changing environment; be self-motivated, flexible, collaborative, organized, and detail-oriented; and demonstrate confidence, diplomacy, and strong problem-solving skills when managing competing priorities.
JOB DUTIES & RESPONSIBILITIES
Reward Acquisition:
Develop and execute reward acquisition strategies, identify emerging trends, and curate an on-trend assortment that aligns with loyalty program goals and customer preferences.
Promotion Planning:
Build creative marketing promotions to drive engagement with the Zumiez brand across all marketing initiatives through The Zumiez Stash.
Team Management:
Lead, mentor, and inspire team members supporting program execution.
Vendor Management:
Build and maintain relationships with brand partners, conducting negotiations and managing purchase orders, invoices, and deliveries to ensure timely and accurate receipt of merchandise.
Cross-Functional Collaboration:
Collaborate with cross-functional teams—including buying, digital marketing, operations, and creative—to ensure alignment on TZS strategies, promotional activities, and inventory management.
Market Research:
Conduct market research and competitive analysis to stay informed about industry trends and customer preferences, using insights to inform acquisition decisions.
Inventory Management:
Optimize inventory levels to achieve redemption and points economy targets, monitor stock levels, and recommend replenishment or markdowns as needed.
Data Analysis & Reporting:
Analyze redemptions, inventory, and engagement data to identify opportunities, provide insights, and prepare regular performance reports.
Customer Engagement Strategy:
Partner with Marketing and Digital teams to test and evolve how rewards are surfaced in the app and in-store, ensuring a seamless and engaging customer experience.
Loyalty Technology Coordination:
Collaborate with IT and external vendors (e.g., CrowdTwist, Twilio) to ensure smooth technical integration of rewards, inventory, and promotional data.
JOB REQUIREMENTS & QUALIFICATIONS
2–4 years of retail or loyalty program experience (experience in rewards, merchandising, or CRM preferred)
Bachelor’s degree or equivalent combination of education and work experience
Ability to travel to domestic markets and national events
Understanding and application of “retail math” and business analysis
Strong Excel, Word, and PowerPoint skills (experience with analytics dashboards and CRM tools a plus)
Ability to think critically and solve problems
Skilled at gathering and analyzing data and communicating insights clearly
Experience with customer segmentation, lifecycle marketing, or loyalty KPIs (strongly preferred)
Strong organizational and time management skills with adaptability to change and deadlines
Self-accountable, self-motivated, and goal-oriented
Collaborative leadership style with the ability to influence cross-functional teams
High integrity and sound judgment
Passion for youth culture and creative brand experiences
PHYSICAL DEMANDS & WORK ENVIRONMENT
Constantly operates a computer and other office productivity machinery
Must be able to distinguish and inspect materials on product
THIS FULL-TIME ROLE IS BENEFIT ELIGIBLE AND OFFERS:
Health, vision, and dental insurance
Basic and supplemental life insurance
Disability insurance
401(k) plan
Employee stock purchase plan
Paid parental leave
Vacation
Employee Assistance Program
Healthcare and Dependent Care Flexible Spending Accounts
Zumiez merchandise discount
COMPENSATION FOR ROLE IN ADDITION TO BASE SALARY
Bonus eligibility
Equity eligibility
Stock grant
#J-18808-Ljbffr