ComEd
Overview
Join to apply for the
ComEd - Supervisor Customer Service
role at
ComEd . Who We Are
— We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies: Atlantic City Electric, Baltimore Gas and Electric, Commonwealth Edison, Delmarva Power & Light, PECO, and Potomac Electric Power. In our pursuit of excellence, we elevate diverse voices and bold thinking, and we provide competitive compensation, incentives, excellent benefits and opportunities for career growth. Are you in?
Primary Purpose
Monitor and supervise Customer Services bargaining unit or non-exempt line employees. Monitor daily workplan and make adjustments where necessary. Develop a workplan detailing daily activities of the employees. Answer and discuss more difficult customer problems. Review reports to assure proper completion of workload. Interface with various organizations within Customer Services to ensure timely completion of work.
Position may be required to work extended hours for coverage during storms or other energy delivery emergencies .
Primary Duties Direct bargaining unit or non-exempt line employees in day-to-day activities. Coordinate and evaluate scheduling of work. Schedule overtime when required. Develop scheduling process to ensure efficient completion of workload.
Evaluate and monitor bargaining unit or non-exempt line employee productivity to maximize performance. Maintain effective communication with employees, enhance job skills and motivate employees to ensure Employee Satisfaction.
Establish, promote and maintain a safe work environment within the department.
Review and monitor reports as required (i.e., daily time sheets, budgets, etc.).
Interface with other business units to ensure timely completion of work.
Interact with union representatives to reduce union/management misunderstandings and resolve labor/management disputes or grievances.
Job Scope Direct day-to-day supervisory responsibilities over bargaining unit or non-exempt line employees.
Promotes customer and employee satisfaction.
Decision-making authority related to completion of departmental scheduled workload.
Work is subject to frequent/daily review.
Impact to budget is limited and reflects the workgroup's contribution to daily workflow.
Establish, promote and maintain a safe work environment.
Minimum Qualifications 2 - 4 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience.
2+ years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment.
Demonstrated computer literacy.
Strong written and oral communication skills.
Preferred Qualifications Bachelor's degree.
General knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes.
General understanding of applicable systems and technology (e.g., customer information system, electronic hand-held meter reading equipment, etc.).
Benefits Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $68,000.00/Yr. – $93,500.00/Yr.
Annual Bonus for eligible positions: 10%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Utilities
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
ComEd - Supervisor Customer Service
role at
ComEd . Who We Are
— We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies: Atlantic City Electric, Baltimore Gas and Electric, Commonwealth Edison, Delmarva Power & Light, PECO, and Potomac Electric Power. In our pursuit of excellence, we elevate diverse voices and bold thinking, and we provide competitive compensation, incentives, excellent benefits and opportunities for career growth. Are you in?
Primary Purpose
Monitor and supervise Customer Services bargaining unit or non-exempt line employees. Monitor daily workplan and make adjustments where necessary. Develop a workplan detailing daily activities of the employees. Answer and discuss more difficult customer problems. Review reports to assure proper completion of workload. Interface with various organizations within Customer Services to ensure timely completion of work.
Position may be required to work extended hours for coverage during storms or other energy delivery emergencies .
Primary Duties Direct bargaining unit or non-exempt line employees in day-to-day activities. Coordinate and evaluate scheduling of work. Schedule overtime when required. Develop scheduling process to ensure efficient completion of workload.
Evaluate and monitor bargaining unit or non-exempt line employee productivity to maximize performance. Maintain effective communication with employees, enhance job skills and motivate employees to ensure Employee Satisfaction.
Establish, promote and maintain a safe work environment within the department.
Review and monitor reports as required (i.e., daily time sheets, budgets, etc.).
Interface with other business units to ensure timely completion of work.
Interact with union representatives to reduce union/management misunderstandings and resolve labor/management disputes or grievances.
Job Scope Direct day-to-day supervisory responsibilities over bargaining unit or non-exempt line employees.
Promotes customer and employee satisfaction.
Decision-making authority related to completion of departmental scheduled workload.
Work is subject to frequent/daily review.
Impact to budget is limited and reflects the workgroup's contribution to daily workflow.
Establish, promote and maintain a safe work environment.
Minimum Qualifications 2 - 4 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience.
2+ years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment.
Demonstrated computer literacy.
Strong written and oral communication skills.
Preferred Qualifications Bachelor's degree.
General knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes.
General understanding of applicable systems and technology (e.g., customer information system, electronic hand-held meter reading equipment, etc.).
Benefits Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $68,000.00/Yr. – $93,500.00/Yr.
Annual Bonus for eligible positions: 10%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Utilities
Referrals increase your chances of interviewing at ComEd by 2x Get notified about new Customer Service Supervisor jobs in
Oakbrook Terrace, IL .
Chicago, IL $96,000.00-$144,000.00 2 weeks ago
Customer Service & E-Commerce Supervisor - Full Time
Addison, IL $70,000.00-$80,000.00 21 hours ago
Woodridge, IL $88,165.00-$119,022.00 5 days ago
Lisle, IL $115,000.00-$135,000.00 2 days ago
Crisis Call Center Supervisor 988 - Full Time
Summit Argo, IL $89,000.00-$133,500.00 3 weeks ago
Addison, IL $48,000.00-$62,000.00 1 month ago
Part Time Customer Experience Supervisor
Crisis Call Center Supervisor 988 - Part Time
Bedford Park, IL $60,000.00-$70,000.00 1 week ago
Lisle, IL $120,000.00-$150,000.00 6 days ago
Customer Service & E-Commerce Supervisor - Full Time
Chicago, IL $64,000.00-$76,000.00 3 weeks ago
Palatine, IL $58,900.00-$84,800.00 1 day ago
Part Time Customer Experience Coordinator
Operations Manager (Contact Center Operations)
Romeoville, IL $80,000.00-$115,000.00 1 day ago
Supervisor Customer Experience Operations
New Lenox, IL $83,625.00-$139,375.00 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr