LendKey Technologies, Inc.
Join to apply for the
Loan Servicing Specialist
role at
LendKey Technologies, Inc.
Overview LendKey, a financial technology firm and leader in lending-as-a-service solutions, improves lives by making lending simple for credit unions, community banks, and their customers. LendKey partners with community-based financial institutions helping them to digitally originate loans, and to buy and sell loans with other financial institutions and fintechs. LendKey\'s digital lending networks have empowered over 350 financial institutions to offer competitive education and home improvement loan programs and increase their digital presence across various customer acquisition channels. LendKey services more than $2.8 billion in consumer loans and has helped our financial institution clients deploy more than $6 billion in loans since 2009.
The
Loan Servicing Specialist
is responsible for Loan Servicing, Collections, and Maintenance functions in connection with loans and products. This includes processing forbearance refund and re-apply requests, preparation of payoff demand statements, and loan maintenance activities such as tracking and reviewing of pending loan documents and exceptions. This person will also perform collection activities such as communicating with past due and delinquent loan borrowers and cosigners by telephone (inbound and outbound) and providing written notices to ensure full repayment or arrangement of acceptable payment arrangements. The Loan Servicing Specialist will be required to demonstrate exceptional customer service skills.
Compensation and Location Compensation:
Starting at $18.25/hour
Additional $1 per hour when working closing shifts
Monthly bonus up to $800
Location:
Hybrid work week
Monday – Wednesday in Blue Ash office
Thursday – Friday option to work from home
What you’ll do
Handle customer inquiries and issues throughout the lifecycle of a loan
Demonstrate in-depth knowledge of loan products and systems
Effectively manage numerous individual customer accounts
Maintain confidentiality and security of borrower information
Work cohesively with internal departments to solve issues
Track, document, and report continuous client issues, lending habits, and system problems
Provide trustworthy, supportive, and individualized customer care
Assist with document verification and other projects as needed
Assist borrowers and cosigners with resolving outstanding loan debt through cash collections, or forbearance when appropriate
Problem-solve and perform due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws, both state and federal
Record accurate and detailed notes; update account status and borrower/cosigner information into computer system
Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
Counsel, problem-solve, and negotiate with confidence
What we’re looking for
Proven ability to deal with a variety of personalities and scenarios including but not limited to borrowers, cosigners, clients, and internal/external partners
Driven team members seeking a rewarding work environment
Excellent communication and written skills
Proven customer service skills (financial experience is not required, but a definite advantage)
Team-oriented and functions well in a fast-paced environment
Strong problem-solving skills
Adaptability and ability to multitask
Courteous and positive attitude
Perform well under pressure
Ability to work 1 to 2 late nights per week (or as needed based on business needs) 11:00 am to 8:00 pm EST
Minimum education requirement: high school diploma or GED
Culture fit Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; Driven to be courageous to make an impact; and Diligent & conscientious in executing every element of work.
LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at
HR@lendkey.com .
About Us LendKey
delivers high-quality consumer loans directly to financial institutions through its digital lending-as-a-service model and indirectly through ALIRO by LendKey, an innovative deal network designed to enable financial institutions to buy, sell and broker loans. The platform delivers the technology, servicing and support that financial institutions need to establish a strong digital presence, acquire loans for their balance sheets, and build lifetime relationships with their partners and consumers. Lenders optimize their offerings by drawing upon LendKey’s fintech platform for demand generation, online decisioning, loan origination, loan servicing, compliance expertise, risk analytics, and proprietary balance sheet options. LendKey currently services more than $2.7 billion in loans and has helped community-capital providers deploy more than $6 billion in loans since 2009. Visit
Lendkey.com
for more information.
Job specifics
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service and Finance
Referrals increase your chances of interviewing at LendKey Technologies, Inc. by 2x
Medical insurance
Vision insurance
401(k)
Get notified when a new job is posted.
#J-18808-Ljbffr
Loan Servicing Specialist
role at
LendKey Technologies, Inc.
Overview LendKey, a financial technology firm and leader in lending-as-a-service solutions, improves lives by making lending simple for credit unions, community banks, and their customers. LendKey partners with community-based financial institutions helping them to digitally originate loans, and to buy and sell loans with other financial institutions and fintechs. LendKey\'s digital lending networks have empowered over 350 financial institutions to offer competitive education and home improvement loan programs and increase their digital presence across various customer acquisition channels. LendKey services more than $2.8 billion in consumer loans and has helped our financial institution clients deploy more than $6 billion in loans since 2009.
The
Loan Servicing Specialist
is responsible for Loan Servicing, Collections, and Maintenance functions in connection with loans and products. This includes processing forbearance refund and re-apply requests, preparation of payoff demand statements, and loan maintenance activities such as tracking and reviewing of pending loan documents and exceptions. This person will also perform collection activities such as communicating with past due and delinquent loan borrowers and cosigners by telephone (inbound and outbound) and providing written notices to ensure full repayment or arrangement of acceptable payment arrangements. The Loan Servicing Specialist will be required to demonstrate exceptional customer service skills.
Compensation and Location Compensation:
Starting at $18.25/hour
Additional $1 per hour when working closing shifts
Monthly bonus up to $800
Location:
Hybrid work week
Monday – Wednesday in Blue Ash office
Thursday – Friday option to work from home
What you’ll do
Handle customer inquiries and issues throughout the lifecycle of a loan
Demonstrate in-depth knowledge of loan products and systems
Effectively manage numerous individual customer accounts
Maintain confidentiality and security of borrower information
Work cohesively with internal departments to solve issues
Track, document, and report continuous client issues, lending habits, and system problems
Provide trustworthy, supportive, and individualized customer care
Assist with document verification and other projects as needed
Assist borrowers and cosigners with resolving outstanding loan debt through cash collections, or forbearance when appropriate
Problem-solve and perform due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws, both state and federal
Record accurate and detailed notes; update account status and borrower/cosigner information into computer system
Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
Counsel, problem-solve, and negotiate with confidence
What we’re looking for
Proven ability to deal with a variety of personalities and scenarios including but not limited to borrowers, cosigners, clients, and internal/external partners
Driven team members seeking a rewarding work environment
Excellent communication and written skills
Proven customer service skills (financial experience is not required, but a definite advantage)
Team-oriented and functions well in a fast-paced environment
Strong problem-solving skills
Adaptability and ability to multitask
Courteous and positive attitude
Perform well under pressure
Ability to work 1 to 2 late nights per week (or as needed based on business needs) 11:00 am to 8:00 pm EST
Minimum education requirement: high school diploma or GED
Culture fit Strong desire to work for a mission-based organization that emphasizes the importance of providing exceptional customer service and aligned with our core values: Truthful at all times; Helpful to teammates, clients, and customers; Present, committed & engaged to their teams and work; Driven to be courageous to make an impact; and Diligent & conscientious in executing every element of work.
LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at
HR@lendkey.com .
About Us LendKey
delivers high-quality consumer loans directly to financial institutions through its digital lending-as-a-service model and indirectly through ALIRO by LendKey, an innovative deal network designed to enable financial institutions to buy, sell and broker loans. The platform delivers the technology, servicing and support that financial institutions need to establish a strong digital presence, acquire loans for their balance sheets, and build lifetime relationships with their partners and consumers. Lenders optimize their offerings by drawing upon LendKey’s fintech platform for demand generation, online decisioning, loan origination, loan servicing, compliance expertise, risk analytics, and proprietary balance sheet options. LendKey currently services more than $2.7 billion in loans and has helped community-capital providers deploy more than $6 billion in loans since 2009. Visit
Lendkey.com
for more information.
Job specifics
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service and Finance
Referrals increase your chances of interviewing at LendKey Technologies, Inc. by 2x
Medical insurance
Vision insurance
401(k)
Get notified when a new job is posted.
#J-18808-Ljbffr