Jobs via Dice
Senior Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Cen
Jobs via Dice, Plano, Texas, us, 75086
Senior Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift)
Join to apply for the
Senior Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift)
role at
Jobs via Dice .
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Responsibilities
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support 24x7 on an as-needed basis
Qualifications
Willing to work flexible and varying shift times including weekends and evenings
Previous experience in a Technical Support environment is required
Excellent written and verbal communication skills
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
Experience working with Firewall Central Management Systems
Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus
Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
About the Team and Role Details The Team: Our technical support team is critical to our success and mission. You enable customer success by providing support to clients after they have purchased our products. As threats and technology change, we stay in step to accomplish our mission. You will be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised.
Compensation and Benefits: The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary is expected to be between $108,000 - $162,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
EEO and Compliance: Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Other details: To comply with U.S. federal government requirements, U.S. citizenship is required for this position.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Locations and related postings appearing on this page are for reference. Referrals increase your chances of interviewing at Jobs via Dice. Get notified about new Senior Technical Support Engineer jobs in Plano, TX.
All information is provided as-is; this posting may include additional listings related to the role.
#J-18808-Ljbffr
Senior Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift)
role at
Jobs via Dice .
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Responsibilities
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support 24x7 on an as-needed basis
Qualifications
Willing to work flexible and varying shift times including weekends and evenings
Previous experience in a Technical Support environment is required
Excellent written and verbal communication skills
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
Experience working with Firewall Central Management Systems
Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus
Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
About the Team and Role Details The Team: Our technical support team is critical to our success and mission. You enable customer success by providing support to clients after they have purchased our products. As threats and technology change, we stay in step to accomplish our mission. You will be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised.
Compensation and Benefits: The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary is expected to be between $108,000 - $162,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
EEO and Compliance: Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Other details: To comply with U.S. federal government requirements, U.S. citizenship is required for this position.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
Locations and related postings appearing on this page are for reference. Referrals increase your chances of interviewing at Jobs via Dice. Get notified about new Senior Technical Support Engineer jobs in Plano, TX.
All information is provided as-is; this posting may include additional listings related to the role.
#J-18808-Ljbffr