Workday
Director, Customer Success - Adaptive Planning
Workday, Irvine, California, United States, 92713
Overview
Director, Customer Success - Adaptive Planning at Workday. Join to apply for the Director, Customer Success - Adaptive Planning role at Workday. We’re obsessed with making hard work pay off for our people, our customers, and the world around us. We’re a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work so teams can reach their potential and focus on what matters most. We value integrity, empathy, and collaboration, and we support meaningful work with Workmates who’ve got your back. What You’ll Be Doing
Lead at Scale: Manage and mentor a team of Senior Managers and Customer Success professionals, fostering an inclusive, high-performance culture centered on customer value and growth. Shape the Strategy: Develop and execute a regional customer success strategy focused on driving adoption, retention, and advocacy across your customer portfolio. Influence the Business: Partner with Sales, Services, and Product leadership to ensure alignment on customer priorities, renewal readiness, and business objectives. Champion the Customer: Act as an executive sponsor for strategic accounts—building trusted relationships with senior customer stakeholders and delivering consistent value. Operational Excellence: Establish and monitor key success metrics to track health, adoption, and satisfaction, driving continuous improvement in how we engage and support customers. Scale for Impact: Identify and operationalize best practices, programs, and processes that enhance team efficiency, collaboration, and impact globally. Build Future Leaders: Invest in developing your team’s leadership capabilities, providing mentorship, feedback, and career growth opportunities. Drive Transformation: Represent the voice of the customer in strategic planning, influencing product direction and overall customer experience. About You
Basic Qualifications
10+ years leading and developing customer-facing teams. 7+ years in a customer-focused services role (Customer Success, Consulting, or Account Management) managing escalations and executive-level relationships. Experience with Workday Adaptive Planning or similar planning software. Other Qualifications
Visionary leader who inspires trust, collaboration, and results. Strategic thinker with operational rigor and strong executive presence. Excellent communication skills, able to engage C-suite audiences. Experience managing change, scaling organizations, and influencing across global structures. Experience building data-driven programs to track performance and forecast outcomes. Passionate about developing people and creating a culture of continuous learning and accountability. Ability to travel up to 35%. Workday Pay Transparency Statement
The annual base salary ranges vary by location. This role may be eligible for a bonus plan and stock grants as part of total compensation. The offer is based on geography, experience, skills, and business need. For more information about Workday benefits, please refer to the company benefits pages. Primary Location: USA.CA.Pleasanton; Primary Location Base Pay Range: $149,400 USD - $224,100 USD. Additional US Location(s) Base Pay Range: $156,400 USD - $292,600 USD. If performed in Colorado, pay range is $164,700 - $260,000 USD. The application deadline is specified in the posting. Our Approach to Flexible Work
With Flex Work, we blend in-person time and remote work to deepen connections and collaboration. Time spent in the office or in the field is balanced with flexible scheduling to meet business needs. Equality and Referral Notes
Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. We encourage referrals through our Employee Referral process. Workday will never ask candidates to apply through non-Workday sites or to pay a recruiting fee. In addition, Workday will never ask candidates to input data on non-Workday sites for job applications.
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Director, Customer Success - Adaptive Planning at Workday. Join to apply for the Director, Customer Success - Adaptive Planning role at Workday. We’re obsessed with making hard work pay off for our people, our customers, and the world around us. We’re a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work so teams can reach their potential and focus on what matters most. We value integrity, empathy, and collaboration, and we support meaningful work with Workmates who’ve got your back. What You’ll Be Doing
Lead at Scale: Manage and mentor a team of Senior Managers and Customer Success professionals, fostering an inclusive, high-performance culture centered on customer value and growth. Shape the Strategy: Develop and execute a regional customer success strategy focused on driving adoption, retention, and advocacy across your customer portfolio. Influence the Business: Partner with Sales, Services, and Product leadership to ensure alignment on customer priorities, renewal readiness, and business objectives. Champion the Customer: Act as an executive sponsor for strategic accounts—building trusted relationships with senior customer stakeholders and delivering consistent value. Operational Excellence: Establish and monitor key success metrics to track health, adoption, and satisfaction, driving continuous improvement in how we engage and support customers. Scale for Impact: Identify and operationalize best practices, programs, and processes that enhance team efficiency, collaboration, and impact globally. Build Future Leaders: Invest in developing your team’s leadership capabilities, providing mentorship, feedback, and career growth opportunities. Drive Transformation: Represent the voice of the customer in strategic planning, influencing product direction and overall customer experience. About You
Basic Qualifications
10+ years leading and developing customer-facing teams. 7+ years in a customer-focused services role (Customer Success, Consulting, or Account Management) managing escalations and executive-level relationships. Experience with Workday Adaptive Planning or similar planning software. Other Qualifications
Visionary leader who inspires trust, collaboration, and results. Strategic thinker with operational rigor and strong executive presence. Excellent communication skills, able to engage C-suite audiences. Experience managing change, scaling organizations, and influencing across global structures. Experience building data-driven programs to track performance and forecast outcomes. Passionate about developing people and creating a culture of continuous learning and accountability. Ability to travel up to 35%. Workday Pay Transparency Statement
The annual base salary ranges vary by location. This role may be eligible for a bonus plan and stock grants as part of total compensation. The offer is based on geography, experience, skills, and business need. For more information about Workday benefits, please refer to the company benefits pages. Primary Location: USA.CA.Pleasanton; Primary Location Base Pay Range: $149,400 USD - $224,100 USD. Additional US Location(s) Base Pay Range: $156,400 USD - $292,600 USD. If performed in Colorado, pay range is $164,700 - $260,000 USD. The application deadline is specified in the posting. Our Approach to Flexible Work
With Flex Work, we blend in-person time and remote work to deepen connections and collaboration. Time spent in the office or in the field is balanced with flexible scheduling to meet business needs. Equality and Referral Notes
Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. We encourage referrals through our Employee Referral process. Workday will never ask candidates to apply through non-Workday sites or to pay a recruiting fee. In addition, Workday will never ask candidates to input data on non-Workday sites for job applications.
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