NRG Energy, Inc.
Overview
As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future! Summary
Operations Analyst manages the effectiveness of reporting processes, conducts analysis, makes recommendations, develops documentation/standard work, coordinates and trains implementation of approved processes. Operations Analyst provides solutions and analysis for Channel Managers by performing a variety of tasks and projects as required by management to support driving quality sales. In addition, they research customer account data, missing sales, process vendor payments, and look for process improvements. Essential Duties/Responsibilities
Responsible for development of reports from data obtained from multiple data sources
Maintain daily Excel dashboards for internal and external stakeholders
Work vendor requests including missing sales, payment disputes, hold requests, and other requests.
Analyze customer accounts, spreadsheets and databases to identify trends and flow opportunities
Validate data obtained from various sources to confirm report data and information meets business needs and is accurate
Lead the implementation of sales reporting requests
Prepare and deliver presentations on launching new reports, dashboards, processes, and all other tasks.
Leads special projects or process improvements assigned by management
Independently run scheduled reports and data uploads to meet deadlines for internal and external stakeholders
Ask the “why’s”, takes ownership of issues and will search to find the root cause to help avoid issues downstream
Creates and manage purchase orders, monitor and reconcile expenses, and generate invoices accurately and in a timely manner
Develop documentation and conduct training for the new members to our team or launch of new processes or systems
Development of Standard Work documents in coordination with Manager
Review issue tracker identifying trends for training opportunities
Manage small projects and miscellaneous tasks assigned my management
Education
Bachelor’s degree in Accounting, Finance, Business, Management Information Systems (MIS), or a closely related field Experience
1 to 4+ years’ experience proving detailed reporting and analysis to support staff members in a problem solving, research or sales capacity using Microsoft Office Excel. Knowledge of the deregulated utility industry is a plus Additional Knowledge, Skills and Abilities
Advanced Excel skills to independently create and analyze spreadsheets. Ability to perform data comparisons utilizing VLOOKUP functionality and pivot tables
Analytical ability necessary to review formulas and explain data
Proficient written and verbal communication skills required including excellent listening skills
Courteous, patient, energetic and an enthusiastic personality with professional demeanor
Ability to multi-task, prioritize and remain composed under pressure
Canada deregulated energy market knowledge is a plus
SAP knowledge
Physical Requirements
Majority of work performed on a personal computer in a seated position
Ability to use phone handset (headset optional)
Working Conditions
Normal office environment -- Hybrid - Monday, Tuesday, and Thursday
Overtime hours required as needed to deliver or launch projects
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.
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As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future! Summary
Operations Analyst manages the effectiveness of reporting processes, conducts analysis, makes recommendations, develops documentation/standard work, coordinates and trains implementation of approved processes. Operations Analyst provides solutions and analysis for Channel Managers by performing a variety of tasks and projects as required by management to support driving quality sales. In addition, they research customer account data, missing sales, process vendor payments, and look for process improvements. Essential Duties/Responsibilities
Responsible for development of reports from data obtained from multiple data sources
Maintain daily Excel dashboards for internal and external stakeholders
Work vendor requests including missing sales, payment disputes, hold requests, and other requests.
Analyze customer accounts, spreadsheets and databases to identify trends and flow opportunities
Validate data obtained from various sources to confirm report data and information meets business needs and is accurate
Lead the implementation of sales reporting requests
Prepare and deliver presentations on launching new reports, dashboards, processes, and all other tasks.
Leads special projects or process improvements assigned by management
Independently run scheduled reports and data uploads to meet deadlines for internal and external stakeholders
Ask the “why’s”, takes ownership of issues and will search to find the root cause to help avoid issues downstream
Creates and manage purchase orders, monitor and reconcile expenses, and generate invoices accurately and in a timely manner
Develop documentation and conduct training for the new members to our team or launch of new processes or systems
Development of Standard Work documents in coordination with Manager
Review issue tracker identifying trends for training opportunities
Manage small projects and miscellaneous tasks assigned my management
Education
Bachelor’s degree in Accounting, Finance, Business, Management Information Systems (MIS), or a closely related field Experience
1 to 4+ years’ experience proving detailed reporting and analysis to support staff members in a problem solving, research or sales capacity using Microsoft Office Excel. Knowledge of the deregulated utility industry is a plus Additional Knowledge, Skills and Abilities
Advanced Excel skills to independently create and analyze spreadsheets. Ability to perform data comparisons utilizing VLOOKUP functionality and pivot tables
Analytical ability necessary to review formulas and explain data
Proficient written and verbal communication skills required including excellent listening skills
Courteous, patient, energetic and an enthusiastic personality with professional demeanor
Ability to multi-task, prioritize and remain composed under pressure
Canada deregulated energy market knowledge is a plus
SAP knowledge
Physical Requirements
Majority of work performed on a personal computer in a seated position
Ability to use phone handset (headset optional)
Working Conditions
Normal office environment -- Hybrid - Monday, Tuesday, and Thursday
Overtime hours required as needed to deliver or launch projects
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.
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