Public Consulting Group
Overview
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed. The Supervisor of Business Operations Analytics plays a pivotal role in managing production operations, addressing incidents, and overseeing changes. This position guarantees the product meets client expectations and regulatory requirements in collaboration with client management and incident management teams. Responsibilities
Incident Management Manage Tier-2 incident assessments, including conducting root cause analyses, classifying severity, and planning resolutions. Work alongside the Service Desk Manager to ensure tickets are routed and prioritized appropriately. Act as the escalation contact for unresolved issues from Tier-1 support staff. Confirm that solutions are properly deployed and verified within production environments. Application & Change Management Support project managers across multiple projects and clients, collaborating with various teams throughout customization, implementation, training, and ongoing operations. Develop and maintain documentation such as user stories, business requirements, and test plans—engaging PCG subject matter experts, clients, and stakeholders to align delivered solutions with desired outcomes. Coordinate with developers, QA teams, and users to plan and execute testing processes and validate deployment of work packages. Foster strong communication and feedback among system developers, clients, and user focus groups to inform product roadmaps and drive ongoing system improvements. Spot opportunities for process enhancements and contribute to updates of standard operating procedures and release documentation. Required Skills
Exceptional analytical and problem-solving skills, especially in incident and application management. Understanding of SDLC and software development methodologies. Excellent communication and stakeholder engagement. Demonstrated initiative and solution-seeking attitude. Capable of working independently and in diverse, multi-tasking teams. Qualifications
Bachelor’s degree required. At least 3 years of experience in business operations, analytics, or production support. #LI #EDU #LI-KA As required by applicable law, PCG provides the following reasonable range of compensation for this role: $80,100-$92,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Compensation
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including location, role, skill set, and experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role and a range of benefits as noted above. EEO Statement
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We do not discriminate on basis of race, color, religion or belief, national origin, sex, gender identity or expression, age, disability, sexual orientation, marital or domestic partnership status, veteran status, or any other status protected by law. PCG will not tolerate discrimination or harassment. PCG supports health, equality, and prosperity for everyone and aims to change how the public sector operates. Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
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Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed. The Supervisor of Business Operations Analytics plays a pivotal role in managing production operations, addressing incidents, and overseeing changes. This position guarantees the product meets client expectations and regulatory requirements in collaboration with client management and incident management teams. Responsibilities
Incident Management Manage Tier-2 incident assessments, including conducting root cause analyses, classifying severity, and planning resolutions. Work alongside the Service Desk Manager to ensure tickets are routed and prioritized appropriately. Act as the escalation contact for unresolved issues from Tier-1 support staff. Confirm that solutions are properly deployed and verified within production environments. Application & Change Management Support project managers across multiple projects and clients, collaborating with various teams throughout customization, implementation, training, and ongoing operations. Develop and maintain documentation such as user stories, business requirements, and test plans—engaging PCG subject matter experts, clients, and stakeholders to align delivered solutions with desired outcomes. Coordinate with developers, QA teams, and users to plan and execute testing processes and validate deployment of work packages. Foster strong communication and feedback among system developers, clients, and user focus groups to inform product roadmaps and drive ongoing system improvements. Spot opportunities for process enhancements and contribute to updates of standard operating procedures and release documentation. Required Skills
Exceptional analytical and problem-solving skills, especially in incident and application management. Understanding of SDLC and software development methodologies. Excellent communication and stakeholder engagement. Demonstrated initiative and solution-seeking attitude. Capable of working independently and in diverse, multi-tasking teams. Qualifications
Bachelor’s degree required. At least 3 years of experience in business operations, analytics, or production support. #LI #EDU #LI-KA As required by applicable law, PCG provides the following reasonable range of compensation for this role: $80,100-$92,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Compensation
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including location, role, skill set, and experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role and a range of benefits as noted above. EEO Statement
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We do not discriminate on basis of race, color, religion or belief, national origin, sex, gender identity or expression, age, disability, sexual orientation, marital or domestic partnership status, veteran status, or any other status protected by law. PCG will not tolerate discrimination or harassment. PCG supports health, equality, and prosperity for everyone and aims to change how the public sector operates. Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
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