Nationwide
Claims Consultant, E&S Casualty (Brokerage General Liability)
Nationwide, Columbus, Ohio, United States, 43224
Claims Consultant, E&S Casualty (Brokerage General Liability)
Position:
Claims Consultant, E&S Casualty (Brokerage General Liability)
at
Nationwide . Location: flexible (virtual and/or remote-based applicants). Individuals located within 35 miles of a major office will follow a 3-day hybrid schedule. Job Description Summary
The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring adaptability and strong organizational, investigative and communication skills. If you love a challenge, we want to hear from you. You will investigate, evaluate and resolve commercial and professional lines claims and lawsuits of a more severe and complex nature, or from a specialty line or program of significant value, including litigation and complex coverage issues. You will also work with claims divisional managers and directors to develop training plans and strategies, and you may coach, train and mentor team members. Building and maintaining positive relationships with general agencies, producers and key internal partners is important too. Key Responsibilities
Resolves claims and lawsuits of a more severe and complex nature, or from a specialty line or program of significant value to the organization. Acts as a subject matter authority in a particular line of business or risk. Identifies technical training needs and develops action plans to meet those needs. May provide technical consultation/direction to all levels of claim professionals. Functions as a content specialist to assist in developing training curricula. Builds and maintains open and trusting working relationships with general agents, producers and key internal business partners. Evaluates claims, in a timely manner, to identify and manage reserves according to company standards and best reserving practices. Maintains current knowledge of multiple coverage lines, venue-specific court decisions which may impact the claim function, current guidelines in the claims function and policy changes and modifications. Attends seminars and trainings as needed. Reviews and analyzes files to ensure adherence to Division guidelines and best claims handling practices. Reviews claims quality results to identify coverage trends and to ensure consistency in policy interpretation. Recommends training or other appropriate action. Provides consultation/direction to complex claims requiring the highest level of technical skill and expertise. Ensures appropriate attorney assignments, proper reserving, prompt and accurate reporting to reinsurance carriers, prompt and fair negotiations and adequate trial preparation, if necessary. Monitors litigation trends and claim handling practices to ensure lawsuits are handled consistently. Maintains trial log for each line of business. May design specific reservation of rights templates for use by technical associates across channels. Approves all reservations of rights, disclaimers, tender/rejection/acceptance letters. Provides claims handling expertise to new product development. Provides standardized processes for claims handling related to new products. May perform other responsibilities as assigned. Qualifications
Education: Undergraduate education in insurance, business, management, or related fields. Advanced degree preferred. Additional education in a particular line of business may be required by the hiring business unit. License/Certification/Designation: Acquire required federal and/or state licenses/registrations within the designated time period. Additional licenses/registrations may be required when new products and services are implemented. Completion of insurance courses such as IIA, AEI, or CPCU preferred. Experience: Eight or more years of insurance experience preferred. Proven experience handling higher severity and/or complex claims and litigation required. Proven experience analyzing and handling complex coverage issues. Specific experience in a particular line of business may be required by the hiring business unit. Knowledge, Abilities and Skills: Proven knowledge of best claims practices for severe claims; strong analytical and leadership communication abilities; ability to mentor others; establish and maintain relationships with insureds; conflict management; independent work; effective presentation to all levels of management. Job Conditions and Benefits
Overtime Eligibility: Not Eligible (exempt) Working Conditions: Normal office environment. Travel as necessary. ADA: The above statements cover principal and essential functions; some roles may require different duties. Credit/Background Check: Required due to fiduciary responsibilities. Application window: We anticipate accepting applications until 10/30/2025; early submissions encouraged. Benefits: Medical/dental/vision, life insurance, short and long term disability, PTO, holidays, 401(k) with company match, pension plan, and more. Equal Opportunity: Nationwide is an equal opportunity employer; diversity and inclusion are valued. Location note: This position could be filled within any of the lower 48 states. #claims
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Position:
Claims Consultant, E&S Casualty (Brokerage General Liability)
at
Nationwide . Location: flexible (virtual and/or remote-based applicants). Individuals located within 35 miles of a major office will follow a 3-day hybrid schedule. Job Description Summary
The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring adaptability and strong organizational, investigative and communication skills. If you love a challenge, we want to hear from you. You will investigate, evaluate and resolve commercial and professional lines claims and lawsuits of a more severe and complex nature, or from a specialty line or program of significant value, including litigation and complex coverage issues. You will also work with claims divisional managers and directors to develop training plans and strategies, and you may coach, train and mentor team members. Building and maintaining positive relationships with general agencies, producers and key internal partners is important too. Key Responsibilities
Resolves claims and lawsuits of a more severe and complex nature, or from a specialty line or program of significant value to the organization. Acts as a subject matter authority in a particular line of business or risk. Identifies technical training needs and develops action plans to meet those needs. May provide technical consultation/direction to all levels of claim professionals. Functions as a content specialist to assist in developing training curricula. Builds and maintains open and trusting working relationships with general agents, producers and key internal business partners. Evaluates claims, in a timely manner, to identify and manage reserves according to company standards and best reserving practices. Maintains current knowledge of multiple coverage lines, venue-specific court decisions which may impact the claim function, current guidelines in the claims function and policy changes and modifications. Attends seminars and trainings as needed. Reviews and analyzes files to ensure adherence to Division guidelines and best claims handling practices. Reviews claims quality results to identify coverage trends and to ensure consistency in policy interpretation. Recommends training or other appropriate action. Provides consultation/direction to complex claims requiring the highest level of technical skill and expertise. Ensures appropriate attorney assignments, proper reserving, prompt and accurate reporting to reinsurance carriers, prompt and fair negotiations and adequate trial preparation, if necessary. Monitors litigation trends and claim handling practices to ensure lawsuits are handled consistently. Maintains trial log for each line of business. May design specific reservation of rights templates for use by technical associates across channels. Approves all reservations of rights, disclaimers, tender/rejection/acceptance letters. Provides claims handling expertise to new product development. Provides standardized processes for claims handling related to new products. May perform other responsibilities as assigned. Qualifications
Education: Undergraduate education in insurance, business, management, or related fields. Advanced degree preferred. Additional education in a particular line of business may be required by the hiring business unit. License/Certification/Designation: Acquire required federal and/or state licenses/registrations within the designated time period. Additional licenses/registrations may be required when new products and services are implemented. Completion of insurance courses such as IIA, AEI, or CPCU preferred. Experience: Eight or more years of insurance experience preferred. Proven experience handling higher severity and/or complex claims and litigation required. Proven experience analyzing and handling complex coverage issues. Specific experience in a particular line of business may be required by the hiring business unit. Knowledge, Abilities and Skills: Proven knowledge of best claims practices for severe claims; strong analytical and leadership communication abilities; ability to mentor others; establish and maintain relationships with insureds; conflict management; independent work; effective presentation to all levels of management. Job Conditions and Benefits
Overtime Eligibility: Not Eligible (exempt) Working Conditions: Normal office environment. Travel as necessary. ADA: The above statements cover principal and essential functions; some roles may require different duties. Credit/Background Check: Required due to fiduciary responsibilities. Application window: We anticipate accepting applications until 10/30/2025; early submissions encouraged. Benefits: Medical/dental/vision, life insurance, short and long term disability, PTO, holidays, 401(k) with company match, pension plan, and more. Equal Opportunity: Nationwide is an equal opportunity employer; diversity and inclusion are valued. Location note: This position could be filled within any of the lower 48 states. #claims
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