Express Scripts Pharmacy Benefit Services
Pharmacy Operations Lead - Express Scripts
Express Scripts Pharmacy Benefit Services, Saint Louis, Missouri, United States, 63146
Pharmacy Operations Lead - Express Scripts
1 week ago Be among the first 25 applicants
As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serve as a resource to supervisor and back up to Senior Technicians and team members. Schedule: Sunday - Wednesday; 5:00 AM - 3:30 PM.
What You’ll Do
Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
Serve as the first line resource for questions/issues from team and shipping clerks, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.
Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material
Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, ensure that all team members are cross trained to cover production functions.
Other duties as assigned.
What You Need To Do The Job
High School diploma or equivalent experience
Three + years of relevant working experience
Experience in a pharmacy dispensing setting is a plus
Pharmacy Technician license / certification / registration as required by state law
General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred
Knowledge of standard concepts, practices, and procedures within a fast-paced fulfillment environment
Strong attention to detail with good organizational skills
Good verbal and written communication skills
Willingness to work a flexible schedule to accommodate heavy work volumes
Ability to stand for extended periods of time
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
Ability to lift up to 40 lbs.
Experience operating a forklift and pallet jack is a plus
Experience with carrier closing is a plus
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serve as a resource to supervisor and back up to Senior Technicians and team members. Schedule: Sunday - Wednesday; 5:00 AM - 3:30 PM.
What You’ll Do
Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
Serve as the first line resource for questions/issues from team and shipping clerks, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.
Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material
Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, ensure that all team members are cross trained to cover production functions.
Other duties as assigned.
What You Need To Do The Job
High School diploma or equivalent experience
Three + years of relevant working experience
Experience in a pharmacy dispensing setting is a plus
Pharmacy Technician license / certification / registration as required by state law
General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred
Knowledge of standard concepts, practices, and procedures within a fast-paced fulfillment environment
Strong attention to detail with good organizational skills
Good verbal and written communication skills
Willingness to work a flexible schedule to accommodate heavy work volumes
Ability to stand for extended periods of time
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
Ability to lift up to 40 lbs.
Experience operating a forklift and pallet jack is a plus
Experience with carrier closing is a plus
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
#J-18808-Ljbffr