EMARKETER
Overview
Join to apply for the
Manager, SMB Sales & Automation Strategy
role at
EMARKETER . The Role & Team
We are looking for someone who thrives in high-volume environments, is energized by operational challenges, and sees automation as a lever for scaling customer impact. This role is for someone who is both strategic and hands-on, and comfortable coaching a team while designing systems that optimize outcomes. As the
Manager, SMB Sales & Automation Strategy , you will be responsible for scaling and streamlining the renewal process for our fast-growing portfolio of 270+ SMB customers. You are adept at using technology, automation, and data to drive customer retention, while balancing efficiency with thoughtful human engagement. You know how to forecast outcomes, address churn risks proactively, and coach a team toward shared revenue goals. This role leads a team of Account Managers and owns the full renewal lifecycle—from building self-service renewal workflows and CRM automation to negotiating contracts and collaborating cross-functionally with Sales, Revenue Operations, and Product. You’ll help define what tech-touch account management looks like at scale and build the playbook to support it. This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week. Key Responsibilities
Own the full renewal lifecycle for a high-volume SMB portfolio, including forecasting, pipeline tracking, and at-risk account mitigation Negotiate renewal terms and contracts in collaboration with Legal and Finance Design and optimize automated renewal workflows (e.g., auto-renewals, CRM triggers, self-service portals) Partner cross-functionally with RevOps and Product to implement scalable automation and AI-driven retention strategies Lead and coach a team of 4 Account Managers, driving accountability, performance, and best practice adoption Build dashboards and report on key metrics such as renewal rate, churn, and automation impact Collaborate with Marketing, Product, and Revenue Operations to align renewal strategies with customer lifecycle goals Desired Skills & Experience
3+ years in renewals, account management, customer success, or revenue operations—preferably with SMB portfolios Proven experience applying automation to scale and manage high-volume account territories Proficiency with CRM and automation tools (e.g., Salesforce, HubSpot, Gainsight) Strong analytical mindset with the ability to turn customer data into strategic actions Skilled in building and managing automation workflows, dashboards, and integrations Excellent communication and negotiation skills; able to balance efficiency with thoughtful client engagement Bonus:
Experience with SaaS, subscription-based renewals, or scaling SMB segments Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Salary & Benefits
Base Salary: $110,000-$125,000 (dependent on skills & experience) On-Target Earnings (OTE): $145,000-$170,000 (includes base salary + commission at 100% to goal) Commission structure: Uncapped, with additional earning potential above OTE Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave Comprehensive medical, dental, and vision insurance plans Matched and vested 401(k) plan Access to resources for financial planning, family planning, mental health, and Employee Assistance Programs (EAP) Additional perks: commuter benefits, phone reimbursement, gym membership discounts, and more Salary for the role is commensurate with experience and depends on a number of factors, including a candidate’s qualifications, skills, competencies and experience. About EMARKETER
EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age. At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication. What We Value
Our people are the foundation of our success. Guided by our values, we: Serve Our Clients:
We prioritize their needs to deliver excellence in our products and services. Work as One Team:
We collaborate with trust, accountability, and transparency. Innovate and Adapt:
We foster curiosity, resilience, and fearless exploration of new ideas. Celebrate Diversity and Inclusion:
We embrace a diverse, inclusive environment where all voices are valued and respected. To learn more about what it’s like to work at EMARKETER check out our careers page and life page.
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Join to apply for the
Manager, SMB Sales & Automation Strategy
role at
EMARKETER . The Role & Team
We are looking for someone who thrives in high-volume environments, is energized by operational challenges, and sees automation as a lever for scaling customer impact. This role is for someone who is both strategic and hands-on, and comfortable coaching a team while designing systems that optimize outcomes. As the
Manager, SMB Sales & Automation Strategy , you will be responsible for scaling and streamlining the renewal process for our fast-growing portfolio of 270+ SMB customers. You are adept at using technology, automation, and data to drive customer retention, while balancing efficiency with thoughtful human engagement. You know how to forecast outcomes, address churn risks proactively, and coach a team toward shared revenue goals. This role leads a team of Account Managers and owns the full renewal lifecycle—from building self-service renewal workflows and CRM automation to negotiating contracts and collaborating cross-functionally with Sales, Revenue Operations, and Product. You’ll help define what tech-touch account management looks like at scale and build the playbook to support it. This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week. Key Responsibilities
Own the full renewal lifecycle for a high-volume SMB portfolio, including forecasting, pipeline tracking, and at-risk account mitigation Negotiate renewal terms and contracts in collaboration with Legal and Finance Design and optimize automated renewal workflows (e.g., auto-renewals, CRM triggers, self-service portals) Partner cross-functionally with RevOps and Product to implement scalable automation and AI-driven retention strategies Lead and coach a team of 4 Account Managers, driving accountability, performance, and best practice adoption Build dashboards and report on key metrics such as renewal rate, churn, and automation impact Collaborate with Marketing, Product, and Revenue Operations to align renewal strategies with customer lifecycle goals Desired Skills & Experience
3+ years in renewals, account management, customer success, or revenue operations—preferably with SMB portfolios Proven experience applying automation to scale and manage high-volume account territories Proficiency with CRM and automation tools (e.g., Salesforce, HubSpot, Gainsight) Strong analytical mindset with the ability to turn customer data into strategic actions Skilled in building and managing automation workflows, dashboards, and integrations Excellent communication and negotiation skills; able to balance efficiency with thoughtful client engagement Bonus:
Experience with SaaS, subscription-based renewals, or scaling SMB segments Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Salary & Benefits
Base Salary: $110,000-$125,000 (dependent on skills & experience) On-Target Earnings (OTE): $145,000-$170,000 (includes base salary + commission at 100% to goal) Commission structure: Uncapped, with additional earning potential above OTE Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave Comprehensive medical, dental, and vision insurance plans Matched and vested 401(k) plan Access to resources for financial planning, family planning, mental health, and Employee Assistance Programs (EAP) Additional perks: commuter benefits, phone reimbursement, gym membership discounts, and more Salary for the role is commensurate with experience and depends on a number of factors, including a candidate’s qualifications, skills, competencies and experience. About EMARKETER
EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age. At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication. What We Value
Our people are the foundation of our success. Guided by our values, we: Serve Our Clients:
We prioritize their needs to deliver excellence in our products and services. Work as One Team:
We collaborate with trust, accountability, and transparency. Innovate and Adapt:
We foster curiosity, resilience, and fearless exploration of new ideas. Celebrate Diversity and Inclusion:
We embrace a diverse, inclusive environment where all voices are valued and respected. To learn more about what it’s like to work at EMARKETER check out our careers page and life page.
#J-18808-Ljbffr