Alts (fka Alteration Specialists)
Store Manager - Long Island, NY
Alts (fka Alteration Specialists), New York, New York, us, 10261
Overview
Store Manager: Long Island, NY. alts | Alteration Specialists is looking for a Store Manager. Alts is seeking a dynamic, customer-oriented Store Manager to join our team. The role oversees daily studio operations, manages a team of associates, and ensures a seamless in-store experience for every customer. This is a full-time, in-person position with competitive compensation, full benefits, and opportunities for professional growth. The position includes administrative duties, inventory management, and team development to maintain a welcoming and efficient alterations environment. Full-time training in New York City prior to the location’s opening.
Responsibilities
Store Operations: Ensure the studio/store is consistently clean, organized, and provides a positive tailoring environment for customers; oversee opening/closing procedures, scheduling, quality control, and on-time delivery.
Leadership: Supervise and support the tailoring and front desk teams to meet customer service goals.
Promotions & Product Launches: Collaborate with the corporate team to implement new promotions, sales strategies, and product launches.
Additional Responsibilities
Engage with the Tailor Shop Manager to assess studio needs and day-to-day operations.
Ensure all QC checkpoints for front operations are met for garments entering or leaving the studio.
Ensure tickets are created and processed throughout the garment life cycle with Alteration Specialists.
Monitor production and create weekly/bi-weekly schedules for the operations and tailoring teams.
Bag and package all garments properly before hand-off to customers; include proper shipment handling.
Record and document all RFAs, refunds, and process failures; brainstorm written solutions to improve operational efficiency.
Customer Service
Create a warm and welcoming atmosphere for customers and ensure they feel valued and respected.
Lead by example in delivering exceptional service; address inquiries and concerns promptly and professionally.
Train staff on best practices for customer interaction to maintain high service levels.
Handle customer complaints or escalations with efficiency and empathy; encourage feedback to continuously improve the studio experience.
Team Leadership & Development
Recruit, train, and motivate staff to uphold customer service standards and achieve sales goals.
Schedule and manage team hours to ensure adequate coverage during peak and off-peak times.
Conduct regular performance reviews, provide coaching, and foster a culture of continuous improvement.
Set and pursue individual and team sales targets; lead meetings to communicate store updates and product knowledge.
Attributes
Natural leader with the ability to inspire and motivate the team.
Proactive and solution-oriented; improves processes and customer experience.
Highly organized and detail-oriented; thrives in a fast-paced retail environment.
Passionate about the brand and mission; leads by example.
Excellent communication; warm, compassionate, empathetic; builds strong relationships with team and customers.
Professional, with integrity and accountability; takes ownership of responsibilities.
Experience
5 years of operations experience at an early-stage company required, with 2+ years managing a team of 5+ required.
Clear communicator; ability to build strong cross-cultural relationships.
Experience in luxury retail or showroom management; working knowledge of garment construction preferred.
Tech-savvy with systems-thinking.
Experience working with Notion and Zendesk a plus.
Compensation This role offers a competitive salary with a starting range of $58,000-$65,000 per year, based on experience. Weekend availability is required.
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Responsibilities
Store Operations: Ensure the studio/store is consistently clean, organized, and provides a positive tailoring environment for customers; oversee opening/closing procedures, scheduling, quality control, and on-time delivery.
Leadership: Supervise and support the tailoring and front desk teams to meet customer service goals.
Promotions & Product Launches: Collaborate with the corporate team to implement new promotions, sales strategies, and product launches.
Additional Responsibilities
Engage with the Tailor Shop Manager to assess studio needs and day-to-day operations.
Ensure all QC checkpoints for front operations are met for garments entering or leaving the studio.
Ensure tickets are created and processed throughout the garment life cycle with Alteration Specialists.
Monitor production and create weekly/bi-weekly schedules for the operations and tailoring teams.
Bag and package all garments properly before hand-off to customers; include proper shipment handling.
Record and document all RFAs, refunds, and process failures; brainstorm written solutions to improve operational efficiency.
Customer Service
Create a warm and welcoming atmosphere for customers and ensure they feel valued and respected.
Lead by example in delivering exceptional service; address inquiries and concerns promptly and professionally.
Train staff on best practices for customer interaction to maintain high service levels.
Handle customer complaints or escalations with efficiency and empathy; encourage feedback to continuously improve the studio experience.
Team Leadership & Development
Recruit, train, and motivate staff to uphold customer service standards and achieve sales goals.
Schedule and manage team hours to ensure adequate coverage during peak and off-peak times.
Conduct regular performance reviews, provide coaching, and foster a culture of continuous improvement.
Set and pursue individual and team sales targets; lead meetings to communicate store updates and product knowledge.
Attributes
Natural leader with the ability to inspire and motivate the team.
Proactive and solution-oriented; improves processes and customer experience.
Highly organized and detail-oriented; thrives in a fast-paced retail environment.
Passionate about the brand and mission; leads by example.
Excellent communication; warm, compassionate, empathetic; builds strong relationships with team and customers.
Professional, with integrity and accountability; takes ownership of responsibilities.
Experience
5 years of operations experience at an early-stage company required, with 2+ years managing a team of 5+ required.
Clear communicator; ability to build strong cross-cultural relationships.
Experience in luxury retail or showroom management; working knowledge of garment construction preferred.
Tech-savvy with systems-thinking.
Experience working with Notion and Zendesk a plus.
Compensation This role offers a competitive salary with a starting range of $58,000-$65,000 per year, based on experience. Weekend availability is required.
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#J-18808-Ljbffr