Waldorf Astoria Monarch Beach Resort & Club
Reservations Supervisor - Waldorf Astoria Monarch Beach Resort and Club
Waldorf Astoria Monarch Beach Resort & Club, Dana Point, California, United States, 92629
Overview
The award-winning AAA 5-Diamond
Waldorf Astoria Monarch Beach Resort & Club
is looking for a
Reservations Supervisor
to join this fantastic team. Located in the coastal town of Dana Point adjacent to Laguna Beach, the resort sits on 175 acres atop a 150-foot seaside bluff with over 400 rooms and 115,000 square feet of meeting space, and 8 food and beverage outlets (including 4 restaurants, a beach club, lounge, marketplace, and IRD). Classification: Full-Time. Shift: Various – must be available to weekdays, weekends, and holidays. Pay: The pay rate for this role is $25 and is based on applicable and specialized experience and location. What you will be doing
As a Reservations Supervisor, assist the Director of Reservations to ensure the proper day-to-day operation and functioning of the Reservations Department, and lead the department toward more proactive, revenue-driven sales. Effectively lead reservations agents in the standards set forth by leadership. Audit and coach team members for success. Answer guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions. Coordinate bookings for rooms, restaurants, spa, and golf; ensure reservation and guest information are complete and entered accurately. Use selling strategies to maximize conversion, upsell room accommodations, and decrease call abandonment to increase hotel revenue. Sales commission incentive available for premium suite bookings and upsell where eligible. Maintain extensive knowledge of all hotel features and services, including dining outlets, spa offerings, golf details, all room types and rates, special packages, promotions, daily arrivals/departures, room availability, and scheduled in-house group activities. What are we looking for?
We look for candidates who align with Hilton’s values and demonstrate key attributes essential to delivering exceptional guest experiences. Values: Hospitality – deliver exceptional guest experiences; Integrity – do the right thing; Leadership – be a leader in our industry and communities; Teamwork – be a team player; Ownership – take responsibility for actions and decisions; Now – operate with urgency and discipline. Attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability. What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning luxury hotels to mid-priced properties. Our vision is to fill the earth with the light and warmth of hospitality, uniting our team to create remarkable experiences worldwide. Benefits
Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education through Guild Education (degrees and professional certifications*) 401K plan with company match Hilton Shares ESPP – purchase at a 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Benefits may vary by property terms and conditions Work Locations
Waldorf Astoria Monarch Beach Resort & Club Schedule
Full-time Brand
Waldorf Astoria Hotels & Resorts Job
Call Center and Reservations
#J-18808-Ljbffr
The award-winning AAA 5-Diamond
Waldorf Astoria Monarch Beach Resort & Club
is looking for a
Reservations Supervisor
to join this fantastic team. Located in the coastal town of Dana Point adjacent to Laguna Beach, the resort sits on 175 acres atop a 150-foot seaside bluff with over 400 rooms and 115,000 square feet of meeting space, and 8 food and beverage outlets (including 4 restaurants, a beach club, lounge, marketplace, and IRD). Classification: Full-Time. Shift: Various – must be available to weekdays, weekends, and holidays. Pay: The pay rate for this role is $25 and is based on applicable and specialized experience and location. What you will be doing
As a Reservations Supervisor, assist the Director of Reservations to ensure the proper day-to-day operation and functioning of the Reservations Department, and lead the department toward more proactive, revenue-driven sales. Effectively lead reservations agents in the standards set forth by leadership. Audit and coach team members for success. Answer guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions. Coordinate bookings for rooms, restaurants, spa, and golf; ensure reservation and guest information are complete and entered accurately. Use selling strategies to maximize conversion, upsell room accommodations, and decrease call abandonment to increase hotel revenue. Sales commission incentive available for premium suite bookings and upsell where eligible. Maintain extensive knowledge of all hotel features and services, including dining outlets, spa offerings, golf details, all room types and rates, special packages, promotions, daily arrivals/departures, room availability, and scheduled in-house group activities. What are we looking for?
We look for candidates who align with Hilton’s values and demonstrate key attributes essential to delivering exceptional guest experiences. Values: Hospitality – deliver exceptional guest experiences; Integrity – do the right thing; Leadership – be a leader in our industry and communities; Teamwork – be a team player; Ownership – take responsibility for actions and decisions; Now – operate with urgency and discipline. Attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability. What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning luxury hotels to mid-priced properties. Our vision is to fill the earth with the light and warmth of hospitality, uniting our team to create remarkable experiences worldwide. Benefits
Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education through Guild Education (degrees and professional certifications*) 401K plan with company match Hilton Shares ESPP – purchase at a 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Benefits may vary by property terms and conditions Work Locations
Waldorf Astoria Monarch Beach Resort & Club Schedule
Full-time Brand
Waldorf Astoria Hotels & Resorts Job
Call Center and Reservations
#J-18808-Ljbffr